UrbanTide Limited


USMART integrates ANY data from ANY source into our infinitely scalable, automatable and super secure platform. Drive real organisational benefits and transform data into actionable insights using superior visualisation, AI and advanced sharing capabilities, including API curation and open data publication. All designed to build smarter communities.


  • Manage and integrate ANY data from ANY source
  • Secure data sharing including Closed, Shared and Open data publication
  • Data monetisation turning your data into a revenue-generating stream
  • Data visualisations and customisable dashboards
  • Access to USMART Labs for custom development
  • Automatically generated APIs and curate access
  • CKAN scraping & CKAN federation functionality
  • Evaluate our Smart Cities Data Science Catalogue to improve sustainability
  • Become part of a growing Data consumer community


  • Generate value from data with secure sharing and open data
  • Unlock innovation and collaborate with communities
  • Improve dataset accuracy through dataset matching and machine learning
  • Understand the impact of interventions through spatial and temporal analytics
  • Improve organisational perception by exceeding transparency and data sharing targets
  • Provide real-time insight on service performance
  • Turn your data into a revenue-generating stream
  • Includes on-going support and agile development


£0 to £3000 per instance per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

7 8 5 8 1 7 8 4 6 4 6 0 8 9 1


UrbanTide Limited

Steven Revill



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints N/a
System requirements
  • Web browser
  • Internet capable device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times - A maximum 24 hours during business hours
- A maximum of next business day at weekends
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use slack as an interactive web chat support medium.

Users can make requests for advice over slack - if the team are able to respond with an answer quickly then they will do. However if the need to raise the query is down to a bug or issue then the UrbanTide team will log into our backlog and as a support ticket for resolution.

The main types of request that are likely to be solved without needing a ticket resolution are:
- confirmation if the query is appropriate for web chat
- support on how to customise a customers instance
- support on how to upload static data
- support on how to link in real-time datasets
- support on how to create interactive visualisations
- other similar query types
Web chat accessibility testing We have not done any testing but are relying on slack's compliance with web standards for assistive technology users.
Onsite support No
Support levels Day-to-day USMART product support is already included in SaaS subscription pricing.

Additional services supporting open data, data sharing, data analytics and data visualisations are costed in the rate card.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training
Onsite training (non-chargeable)
Onsite training (chargeable)
Train the trainer training (chargeable and non-chargeable)
User documentation
User community on Slack
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Online versions
End-of-contract data extraction Email or phone to request cancellation of subscription.
Data will be provided in open formats and made available for download.
All metadata is available through the DCAT endpoint for consumption by any relevant service allowing for easy migration from USMART to another solution.
End-of-contract process No additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences. USMART is fully responsive allowing the service to be accessed on any device type.
Service interface No
What users can and can't do using the API All data functionality can be accessed via the API. It allows for the downloading, querying and use of the data to provide services upon (including for example visualisations, data services, reports).
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No


Independence of resources Our product is based on independently scalable microservices. We monitor load on each service and scale it accordingly.
Our storage endpoints are based on a data lake architecture, providing unlimited storage capabilities.
Our processing services are also fully scaleable.
User interface files are delivered via a CDN.


Service usage metrics Yes
Metrics types System management activity
Data entry activity
Data consumption activity
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach System administrators can request data extracts via email or phone.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML
  • Shapefile
  • MapInfo table
  • GML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We can provide SLAs for 99.9% availability (excluding agreed maintenance). Users can request a refund for periods of no service if we do not meet this level of availability.
Approach to resilience Available on request.
Outage reporting Public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User permissions control which areas of the application can be accessed by specific users. Support channels are also controlled via user accounts.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are using an information security risk management methodology and our security strategy is explicitly linked with business and IT
Our security policies address each aspect of strategy, control and regulation and we monitor our processes to ensure compliance.
We continuously evaluate and update our security policies,
standards, procedures and risks assessments.
Information security policies and processes Security issues have to be reported to the Chief Technology Officer who is in charge of organisational information security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change is managed through our integrated software release management process which includes testing of all changes before deployment to the production system. This process also manages the tracking of software versions which allows us to control what versions are released at any point in time.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor whether any of the components used in our solution have vulnerabilities and are able to patch vulnerabilities as soon as they occur. We can do this as part of our automated continous deployment process without incurring downtime for the users.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We are monitoring and tracking access to our services and their performance. Once suspicious activity is identified we can suspend affected services to investigate the cause of the issue. We will inform affected clients if services are compromised and keep them up-to-date with our efforts to remedy the situation.
Incident management type Supplier-defined controls
Incident management approach Incidents should be reported via our online support pages. Updates to incident reports are provided via email as soon as an incident status changes. Users can track the status of their reports via their online support account.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £3000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer a FREE subscription plan which provides basic data sharing and visualization functionality for up to three users.
You can also request a trial our PLUS subscription plan for 1 month which additionally includes unlimited data publishers, data APIs, map visualisation, data conversion and data stories.

Service documents

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