Triad Consulting & Solutions

Service Management for Business Intelligence using Decision Power

Continuous configuration and management with integration of cloud and non-cloud services for cloud based business intelligence solutions. Triad’s support desk in conjunction with Decision Power provides proactive and reactive support to deliver best possible service to your BI users from your cloud BI solution.

Features

  • Proactive monitoring of your BI data workflows
  • Automatic alerts when outcomes are not as expected
  • Second and third line support
  • Predefined Service Level Agreements (SLA) to choose from
  • Advice on BI platform upgrades
  • Advice on Triad Decision Power platform upgrades
  • Based on service management best practices
  • Covers multiple environments

Benefits

  • Support investigates problems without users needing to raise an incident
  • Data quality problems are detected and resolutions proposed
  • Users can contact support desk by phone or email
  • Customers can choose an appropriate SLA to meet their needs
  • Advise when / if growth requires additional cloud resources
  • New Decision Power functionality continually adding value
  • Removes technical obsolescence
  • Provides sustainable data lifecycle management
  • Able to experiment / PoC new functionality separately from production

Pricing

£475 to £1200 per person per day

  • Excluding VAT
  • Minimum contract period: Day

Service documents

7857127802223853

Triad Consulting & Solutions

Adrian Leer

+44 (0) 1908 278450

gcloud@triad.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Monday to Friday 8am to 6pm, excluding national holidays
Standard support response times We aim to respond to support issues within 2 working hours
Incident escalation process available Yes

Certifications

Certifications
Name Content
Vendor certification(s)
  • ISO 9001 Quality Management
  • Monitor O365 notifications from Microsoft
  • Skyscape partner
  • Microsoft partner (Gold and Silver competencies)
  • Certified Scrum Master
  • Certified developer for Android and certified developer for iOS
  • TechUK member
  • The Association for Geographic Information member
  • The Association of Professional Staffing Companies member
  • The Association of Recruitment Consultancies member
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