Centerprise International Ltd

Medic Bleep - Medical Messenger Copy

Medic Bleep by Medic Creations, is a secure and real-time clinical communication solution. Its an ISO 27001 accredited and IG compliant tool which enables healthcare teams to communicate and collaborate within and across organisations. A perfect replacement for pagers and unsecured tools like Whatsapp.

Features

  • Secured, encrypted text and audio messaging with instant delivery confirmation
  • Send images and common file types quickly and securely
  • Initiate Audio calls from a message thread or user profile
  • Group messaging - generic as well as patient specific
  • Global Organisation Directory showing roles, Availability status and On-call status
  • Notifications: secure alerts and unique sound for messages and calls
  • Audit trail: Export conversations into pdf
  • Optional provision of devices and Mobile Device Management (MDM)
  • Photo Protection: can't be copied for saved in mobile libraries
  • Broadcast message & Disaster management

Benefits

  • Sending time-critical information securely, efficiently and accountably
  • Seeing when a message has been delivered and read
  • Reduction in workflow disruption, waiting by phones, waiting for switchboard
  • Audit trail for improved documented information for patient cases
  • Easily finding and contacting colleagues on duty through Trust Directory
  • Reduced medical errors through clear written instructions and clarifications
  • More efficient communication improves service for patients with earlier escalation
  • Better use of workforce can reduce overtime and locum costs
  • Safer use of systems that do comply with information governance
  • MDM option offers oversight and control of mobile fleet

Pricing

£2.50 to £87.50 per user per month

Service documents

G-Cloud 10

784557996540395

Centerprise International Ltd

Tenders Team

01256 378 000

tendersteam@centerprise.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The Medic Bleep application requires good Wi-fi connection or 3G+ cellular network.
System requirements
  • Web: Internet Explorer - 11 or higher
  • Web: Firefox - 46 or higher
  • Web: Safari - 9 or higher
  • Web: Chrome - 50 or higher
  • Android: 4.1 or higher
  • IOS: 9.1 or higher
  • Desktop: Chromium - Windows 7 or higher - without notifications
  • Desktop: Chromium - Windows 10 or higher - with notifications

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our normal support hours are UK business hours. However, we can also provide 24 x 7 support should an organisation require it, at additional cost.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 2 and 3 support included within the licence price, with the option of level 1 support if required. We would allocate a dedicated Technical Support Manager for each deployment, which is also included within the licence price.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We propose a deployment plan to our customers, which includes the following: 1.Discuss / Sign-off - Project Initiation Document 2. Availability of required resources 3. Communication Model. 4. Project Plan 5. Training Plan - Training documentation and user manual supplied. 6.Infrastructure requirements Deployment is done by our team onsite in close co-ordination with the client.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will extract data from our servers and provide it to the user in whatever format they want. Simultaneously, we will delete any copies of user data from our database.
End-of-contract process The provision of a data dump in a suitable format, at the end of the contract is included in the price. Migration of data is not included within the price, however, this can be done at extra cost, if required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application works exactly in same way both on mobile as well as desktop. There are differences in UI basis screen resolution.
Accessibility standards None or don’t know
Description of accessibility This application has not been designed for people needing assistance, as these are not the type of user that we have experienced. However, speech recognition and voice to text dictation is enabled.
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources We perform resilience testing of our technologies by simulating excess concurrent users on our systems, ensuring application stability beyond expected maximum number of users at any one given time.

Analytics

Analytics
Service usage metrics Yes
Metrics types 1. User numbers
2. Number of messages
3. Number of VoIP calls
4. Length of VoIP calls
5. Number of images and attachments shared
6. Number of clinicians currently on-call
7. Number of patient groups
8. Busiest clinicians
9. Most resource intensive Patients
10. Number of broadcast messages
11. Time saved
12. Length of stay reduction
13. Qualitative assessment and NPS from users
14. Users who are struggling to get to grips with the technology and change in process
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Medic Creations

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The application has a feature which the user can use to download chat history in pdf format. This is delivered only to user's authorised email ID and has to be on our pre-approved domain.
Data export formats Other
Other data export formats PDF
Data import formats Other
Other data import formats
  • The user data is stored only while using the application
  • There is no provision for uploading data files

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 98.5% uptime on our services delivered to Customers. Specific guarantees with SLA information are listed in the Service Definition document.
Approach to resilience This can be made available upon request.
Outage reporting 1. In-app alerts
2. Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels There are different access levels based on the user roles. 1.Super Admin (Read, Write) - can view/edit and modify the data. 2. Sub Admin (Read Only) - can view the data within their Trust only. 3. App User (Private) - can view only his/her own data and update the profile details.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 12/02/2018
What the ISO/IEC 27001 doesn’t cover N/A - Everything is covered by our ISO 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 10/10/2016
What the PCI DSS doesn’t cover N/A - Everything is covered by our PCI DSS accreditation.
Other security certifications Yes
Any other security certifications Cyber Security Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In-line with the requirements of ISO 27001 and 20000, we've developed policies and procedures to support both standards and comply with the requirements of ISO 9001 e.g., our Information Security Policy includes the following internal policies/procedures:

•IT Security Business Continuity Policy
•Information Security Policy – Suppliers
•CCTV Policy
•CI Forensic Policy
•Corporate Hospitality and Bribery Act
•Access Control Policy
•Policy Against Malicious Code
•Child Protection Policy
•Policy on the Secure Handling, Use, Storage, Retention and Destruction of Disclosure Information
•Clear Desk Policy
•Cryptographic Policy.

The Information Security Policy has been produced and accepted by the Board. The policy is visible to all staff on SharePoint and all staff sign Appendix E of the policy, which is retained in the employee’s HR file. The importance of Information Security and the policy is covered in employee inductions and the Staff handbook.

Security responsibilities are defined within our Information Security policy, which records the following managers:

•Service Delivery Manager (Information Security Manager)
•Security Controller
•Group Quality Manager
•Users – to comply with the IT Security Policy.

Security Responsibilities are defined in the individual’s job description and employment contract.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The purpose of this Process is to ensure that standardised methods and procedures are used for efficient and prompt handling of changes – these are defined as new installations, modifications or deletions that alter the production infrastructure and operations environment.
Operational Change control involves following activities: • Raise Service(new) Request • Raise Change Request • Impact analysis • Plan and authorize • Implement, test and close ISO 27001:2013 Reference: Clause 8.1, A.12.1.2, A.14.2.2, A.14.2.3, A.14.2.4, A.14.2.9.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach There is a process for Vulnerability Assessment and Penetration Testing (VAPT). Our apps VAPT are done on regular basis. The scope includes Error Handling, Testing for weak Cryptography, network and system penetration, Server security hardening, authentication and authorisation testing, session management, data storage and information disclosure review, OWASP. Patch management is done immediately after the VAPT.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our applications are hosted on AWS servers. AWS provides tools and features that enables us to see exactly what’s happening in our AWS environment. This includes: 1. Deep visibility into API calls through AWS CloudTrail, including who, what, who, and from where calls were made. 2. Log aggregation options, streamlining investigations and compliance reporting. 3. Alert notifications through Amazon CloudWatch when specific events occur or thresholds are exceeded. These tools and features give the visibility required to spot issues before they impact the business, allow improvement to security posture and reduce the risk profile of our environment.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Where it is suspected that a SIRI (serious incident requiring investigation) has taken place, it is informed to key staff as an ‘early warning’ to ensure that they are in a position to respond to enquiries and to avoid ‘surprises’. - For cyber incidents, the Information Governance team will notify the person(s) responsible for Information Technology (IT). - Where fraud is identified, it will be referred to the Local Counter Fraud Specialist. - There is an incident reporting form that is used for informing any incident.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £2.50 to £87.50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Included: 30 days trial of Medic Bleep usage.
Not Included: Analytics, Support, Implementation, Training, SOPs.
Link to free trial N/A

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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