PeaSoup Hosting

Microsoft Office 365 Backup

PeaSoup's Veeam Cloud Connect Backup services allows users to take an encrypted backup copy of their Office 365 (Exhange, Sharepoint, OneDrive and Teams) environment into a secure, air-gapped, UK cloud environment or their on-premise.

Office365 can be backed up either cloud-to-cloud (direct), on-premise to cloud via agent or S3.


  • Backup Office365 (Exhange, Sharepoint, OneDrive, Teams)
  • Low cost per GB, no cloud connect setup fees
  • Veeam Insider protection from malicious deletion (on-premise to cloud feature)
  • Multiple user connections to remove/reduce Microsoft throttling issues
  • Direct Cloud-to-Cloud option available
  • No VPN Required-connection to VCC or S3 secured with SSL
  • Secure and Compliant to government standard
  • Free, no commitment Veeam Cloud Connect trial available
  • AES 256-bit data encryption at rest and in transit
  • Granular level restores to source or local drive


  • Meet legal and compliance requirements
  • Data resides in UK with UK company meeting UK compliance
  • Protects against malicious or accidental of deletion and security threats
  • Quickly setup&recover data directly from the Veeam Explorers
  • Low maintenance
  • S3 Compatible with private provision for maximum protection
  • Seemlessly integrates with existing business continuity plan
  • Flexible per user, per month pricing


£0.95 a user a month

Service documents

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G-Cloud 12

Service ID

7 8 3 6 6 9 8 6 6 8 2 2 4 2 0


PeaSoup Hosting Kyle Nicholas
Telephone: 01932 450 400

Service scope

Service constraints
Support is for the cloud connection service, the client is responsible for their on-premise Veeam backups.
System requirements
  • Veeam Backup for Microsoft Office 365
  • PeaSoup will provide download if required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within PeaSoup, any infrastructure issues have the highest priority, 30-minute response. and are constantly monitored 24/7. Customer calls are raised as either Priority1 – (see below) should already be in progress. Customer updates are provided every hour. Or raised as Priority 4 - Operational questions, advice or a change in service. This carries an 8 hour response time and a 95% SLA to resolution within 40 hours. Responses at weekends are answered within 2 hours of the request.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Webchat is accessible from any page on the main website at the bottom right hand corner . By contacting us over the webchat, a customer service representative will pick up and arrange for technical support.
Web chat accessibility testing
The webchat is browser based and is compatible with any assistive technology that works within that browser or within the operating system.
Onsite support
Support levels
PeaSoups infrastructure has the highest priority, 30-minute response which is constantly monitored 24/7. This is unseen by our customers. The infrastructure is designed to cope with failure and an internal SLA provides 95% of all calls fixed within a 4hr window. If there is an operational issue preventing the delivery of the service, and customers are affected, updates are provided every hour. Customer raised calls generally are priority 4 calls relating to operational questions, advice or a change in service. This carries an 8 hour response time and a 95% SLA to resolution within 40 hours. Much of this level is mitigated through our support desk with a plethora of videos and documents on general usage of the systems provided. Support is operated by the engineering team, however each client has their own account manager who monitors the support ticket and provides the communication. The support describes is included within the pricing of the service contract covering the infrastructure of the service. PeaSoup do not directly provide support and maintenance of the customers operating systems or applications.
Support available to third parties

Onboarding and offboarding

Getting started
PeaSoup provides a document with all of the details about the repository (repository size, credentials etc). This also has a step by step process of setting up the Veeam Cloud Connect repository to the PeaSoup Cloud - this can be setup within 5 minutes and is a very easy process to follow through. Once setup the backups can be copied into the cloud repository and restored when required.

In addition to this, Veeam for Microsoft Office 365 will need to be downloaded by the user so the latest versions of Veeam agent are installed. You can then follow PeaSoups setup guide to begin using the service.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data is available from the installed Veeam Explorers and can be downloaded and/or removed by the client. Additionally, data can be removed by PeaSoup upon request
End-of-contract process
At the end of the contract, the customer may decide to Renew/change/cease the service. To renew the service no changes will need to be made.
If changes are required then this can quickly be achieved by contacting PeaSoup. To cancel the service, all data will be removed and the repository will be deleted. PeaSoup do not charge for extracting data.

Using the service

Web browser interface
What users can and can't do using the API
For a full list of API services please visit
API automation tools
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface


Scaling available
Scaling type
Independence of resources
Each customer has a quota assigned to the size of their cloud repository. PeaSoup monitors usage and ensures there is always sufficient storage and within our storage platform. Additionally, daily reports show utilisation of bandwidth and the server performance. The PeaSoup architecture a scales in line with requirements from the daily reporting of performance.
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics
Metrics types
Other metrics
  • Total number of virtual machines
  • Total amount of storage backed up
  • Repository data growth over monthly period.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
In the architecture, the data storage servers are not directly network accessible. 256Bit AES Encryption is provided within the Veeam software with the keys held by the customer and not PeaSoup. PeaSoup provides a retention of data, on request, to protect against inside customer malicious data deletion.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Exchange
  • Sharepoint
  • OneDrive
  • Teams
Backup controls
Backups are completely customisable with user-definable retention periods based on full retention of data or compliance retention periods. This is all controlled in the local Veeam Office 365 Backup Console.
Datacentre setup
Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Uptime rate of 99.95% non-caveated by planned or unplanned maintenance. A discount of 5% of the monthly Fees payable for each whole 30 minute period of Downtime. Such discounts shall be applied to the Fee payment due immediately following the Downtime. Discounts shall be made up to a maximum of 100% of the Fees payable for a given month.
Approach to resilience
Operating within Tier 3, datacentres with multiple power supplies, generators and cooling units for resilience. Our Veeam configuration is maintained under strict change control and protected by internal processes and procedures. Our network connectivity is provided separately from two Points of Presence in two diverse Tier3 datacentres, away from the server environment, where our core internet routers reside, these connect us to our four main internet providers in a BGP configuration. Networking connectivity is one of the most common causes of datacentre outages and we have the ability to survive multiple failure scenarios in our design.

The Veeam service is based on a single cloud copy of data following the 3-2-1 rule of 3 copies of data, 2 on premise in different formats and 1 in the cloud. Therefore, we hold one copy in our cloud for resilience to the on-premise backup infrastructure. If multiple instances of data are required we provide the option to purchase multiple repositories.
Outage reporting
In the event of an outage, email alerts are sent followed up by a phone call from your dedicated account manager to keep you informed of the progress in resolving any issues.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
The Office 365 data is accessed directly from the on-premise Veeam console, any authentication on-premise needs to be entered at the local level to access the cloud repository. In addition to this, the connection to the repository requires a username/password, Certificate and thumbprint provided by PeaSoup.
Access restrictions in management interfaces and support channels
User accounts are set up with specific access using a role-based access system that ensures granularity of the available services within the environment. PeaSoup access is additionally restricted via the internal Information Security Policy which ensures only the authorised personnel within the support team have access to the management interface whereas account managers only have access to read-only reporting information.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Stage 2 - in process with BSI
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Ongoing in line with our certifications with BSI stage 2.
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
In line with our Information Security Policy Peasoup are committed to the development and continual improvement of Information Security and its supporting information security management system, in order to provide; - Assurance with legal, regulatory and contractual obligations - Reputation management - Protection of critical assets.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
PeaSoup operates a change control process in-line with our ISO27001 procedures. This covers all the components that use an operating system to control hardware and/or software activity, any building services supplied to PeaSoup (power, air conditioning) and any service provided to PeaSoup upon which the continuity of service to its customers is reliant. The request for change or emergency change procedure requires top-level authorisation with technical and business approvers. This also aligns with our Continual Improvement and Corrective action Policy. All components of the infrastructure are tracked inline with our Infrastructure Management Policy controlling the configuration tracking of all devices
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The PeaSoup Security Steering Group uphold the Risk Management Policy which is aligned to ISO27005:2018-Information Security Risk Management. This ensures risks are identified, evaluated and treated appropriately in an ongoing basis. PeaSoup hold a strong relation with all of our vendors and keep track industry information and also monitor software security mailing lists. Known critical patches are applied as soon as possible following the change control process, less critical patches are assessed through the risk register maintained by the Security Steering Group.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
In line with our Audit and Monitoring Policies - The PeaSoup Security Manager must be informed immediately of any unusual traffic flows or network device activity that arises from regular network monitoring or alerts. Quantitative or qualitative information on network activity may indicate either device failure or network attacks. The Security Manager need to be made aware of this activity to investigate the possibility of a network attack that requires remedial action or escalation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incidents, are classified, handled, reviewed, resolved and documented using the Incident Management Process in order to aid in business continuity and business recovery activities. The purpose of this policy is to help identify and resolve incidents effectively, minimise the business impact and reduce the risk of similar incidents occurring. There are predefined procedures, for events triggered by suspicious activity in monitoring any evidence of unauthorised activity or critical IDS/IPS alerts. The policy also defines the processes used to report incidents for users. It the security managers responsibility to report and distribute a response and escalate as necessary.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Logical and physical segmentation

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
The datacentre provider, Century link, is a member of the European Energy Efficiency Platform (E3P)


£0.95 a user a month
Discount for educational organisations
Free trial available
Description of free trial
PeaSoup provides a 30 day, unlimited functionality, free trial for Veeam Cloud Connect with up to 5TB of available storage on request over an Internet-based connection.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.