Catapult CX Limited

Build and Deploy Public Services

Catapult CX help public sector teams to create and run great public services that meet the GDS Service Standard. We build and deploy services through discovery, alpha, beta and live phases.

Features

  • Meet all the criteria for the GDS Service Assessment
  • Understand user needs through research and feedback
  • Rapid agile delivery with experienced agile and DevSecOps practitioners
  • Cloud development, integration, hosting, testing, security and maintenance.
  • Usability, accessibility, assisted digital, user support and employees
  • Rapid prototyping and build using approved design patterns feedback .

Benefits

  • Optimised processes
  • Reduced cost to serve
  • High user satisfaction
  • Highly secure and GDPR compliant

Pricing

£750.00 to £2,250.00 a person

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 8 2 2 2 1 7 3 8 3 1 0 2 8 9

Contact

Catapult CX Limited Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Software engineering as a service
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
AWS

User support

Email or online ticketing support
Yes, at extra cost
Support response times
To be defined on a per deal basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
To be defined on a per deal basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To be defined on a per deal basis. Ideally the service is completely intuitive and training is not required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
To be defined on a per deal basis as there are multiple options.
End-of-contract process
To be defined on a per deal basis, dependent on requirements there may be additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
To be defined on a per deal basis.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Accessibility testing tools
API
Yes
What users can and can't do using the API
To be defined on a per deal basis.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
To be defined on a per deal basis.

Scaling

Independence of resources
Highly scalable solutions

Analytics

Service usage metrics
Yes
Metrics types
GDS performance metrics and any other additional requirements, defined on a per deal basis.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Okta, Atlassian, GlobalSign, AWS, GCP, Azure, JFrog

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
To be defined on a per deal basis.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
To be defined on a per deal basis, service credits can be applied where service levels are not met.
Approach to resilience
Available on request.
Outage reporting
Public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Available on request.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Group
ISO/IEC 27001 accreditation date
12/03/2019
What the ISO/IEC 27001 doesn’t cover
Our 27001 scope reads: The provision of consultancy and software engineering services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 and Cyber Security essentials.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All components and changes are managed through the DevSecOps delivery pipeline.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available on request.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ITIL compliant but can be tailored on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£750.00 to £2,250.00 a person
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.