Egress Group Ltd

Egress Cloud Patient Administration Systems (PAS) Services

Egress support organisations like NHS with the set up, planning, implementation, transition, adoption, onboarding, maintaining, and optimisation of their Cloud PAS software systems. This service includes procurement, programme and project planning and assurance, PMO, Change and Transformation Management, Benefits Planning and Realisation, Testing, Training, Go-live and BAU planning and support.


  • Cerner, Allscripts, EMIS, Medway, TrakCare, Meditech, Lorenzo, Epic, Oasis, Carenotes
  • MPI, RTT, referral to treatment, waiting list management, activity reporting
  • Inpatients, outpatients, admissions, discharges, scheduling, patient activity, patient pathway
  • Business Case, Programme and project planning, assurance, project administration, PMO
  • Procurement, Governance, Project Brief, Project Initiation Document (PID), Acceptance Criteria
  • Data Management, quality migration, extraction, cleansing, validation, performance data analysis
  • Testing, Configuration, Business Analysis, Business Process Re-design, SNOMED, coding
  • Change Management, Communications, Stakeholder Engagement, Benefits Planning, Benefits Realisation
  • Training, TNA, Go-live management, cut over, champion user programme, floorwalking
  • Transformation, Risk management, clinical engagement, clinical risk, clinical safety


  • Achieve of best value for money, improved benefits delivery
  • Achievement of project objectives and success criteria
  • Clear understanding of the critical path; Effective management of risk
  • Risk transfer to the supplier and effective supplier management
  • Configuration and upgrades managed efficiently; Ongoing service improvements
  • Efficient planning, informed decision making and improved outcomes
  • Enable effective service, implementation, transition, handover, organisational transformation
  • Improve process efficiency, outcomes, service utilisation
  • Reduced costs, increased benefits; improved efficiency, effectiveness and outcomes
  • Increase user acceptance, engagement and adoption


£0 to £1,250 a person a day

Service documents

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G-Cloud 12

Service ID

7 8 2 0 3 8 0 2 4 3 4 1 3 6 1


Egress Group Ltd Karl Blount
Telephone: 01926 881 987


Planning service
How the planning service works
The planning phase of any Egress engagement begins with a discovery phase, during which we work to understand the drivers and desired outcomes of a cloud based technology programme. Once we have documented and agreed requirements, we partner with our client to develop a roadmap which takes them from their current situation to a sustainable, long term solution which achieves the goals of the programme. This will likely include the definition of;
• Development of the Project Brief, PID
• Agreement of acceptance criteria
• Establishment of a robust process to enable plans to be updated on a rolling basis.
• Establishment of project controls with regular checkpoint and milestone based reviews
• Establishment if controls for reporting, finance, risks/issues management, governance etc
• Agreement of effective change control process
• Identification and structured management (and mitigation) of key risks
Planning service works with specific services


Training service provided
How the training service works
Inherent within our approach to programme delivery is our appreciation for the critical role end user adoption and change management play in the success of a programme, of which training is a core element. Our training capability encompasses full training lifecycle delivery and support from strategy development and TNA through to execution and evaluation. Emphasis is placed on both training and education using blended approaches which cater for a variety of needs. These services can be significantly enhanced by utilisation of our training tool (eTRN™). Our training upskills project team members through knowledge and skills transfer, and enables effective service transition and handover.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Egress have a demonstrable track record of delivery in migrating clients across multiple sectors from one or more systems to another. Our services are enhanced by the knowledge and experience gained from working with a large number of healthcare providers and a variety of systems and system vendors. Data migration is invariably high on the list of risks that can have a major impact on the achievement of successful project outcomes. Using robust, proven process and our own core product set (eXVL™, eMR™), we have developed repeatable solutions for any (and every) data migration project. We also complement our core solutions by developing bespoke tools and processes where projects have unique characteristics. Our services have proved to be effective time and time again, driving up the quality of data, whilst reducing manual intervention, costs, timescales and risk.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our understanding of the critical path of projects is informed by our expertise and experience in data migration. As such, the key elements of quality assurance and performance testing are embedded in our processes and policies. This includes full testing lifecycle delivery and support from strategy development through to execution and acceptance. These services can be significantly enhanced by utilisation of our testing tool (eTST™).

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by your organisation
How the support service works
Egress’ approach is based upon a long term partnering model which ensures the continuous optimisation of our services on a managed service basis. Our commercial model can be adapted to accommodate a variety of requirements and scaled up and down as required over time. This enables us to offer anything from a light touch annual check point review of our service through to a 24/7/365 support provision.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on serverity 15mins, 30mins, 2hours, 4hrs or 16hrs Via Remote Access: Monday to Friday (8:00am until 6:00pm) Sat-Sun (7:30AM 3PM) excluding bank and public holidays.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Support levels
Egress services are solution based. We develop a solution to meet our client’s specific requirements and deliver a successful outcome. As such Egress’ support provision is tailored, scalable and flexible.
Components of a solution may include 1st line on site support, on-call 2nd line support, remote access 3rd line support or a variation on any of the above. We partner with our clients to agree the best and most effective solution to meet their needs, balancing cost with risk and designing and agreeing SLA’s to best fit the required outcome.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance


£0 to £1,250 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.