Bramble Hub Limited

Bramble Hub OpusVL - Flexibase

Flexibase is a framework of re-usable components, required by all business connected websites and intranets. Flexibase is designed to allow a developer to quickly design a platform with authentication and easy integration to other systems and databases.

Features

  • Open Source and Open Standard
  • Data migration services
  • Digital roadmapping and strategy building
  • Fully customisable and tailored solution
  • Analysis and data audit of organisational information schema
  • Software implementation change management
  • Re-usable componants
  • No vendor lock in or licese fees
  • Real time reporting functionality
  • In house development and technical experts

Benefits

  • Adherance to Open Source and Open Standard policy
  • Central point of data- no disparate systems
  • Develop a clear view of needs, and software to suit
  • Caters to generic and specific needs
  • Understand information flow and dependancy mapping
  • Support throughout the entire project life cycle
  • Leverage re-use to ensure cost savings and best practice
  • You retain full control of your software
  • Data is clear and eay to access
  • Transaparency of your project and who is working on it

Pricing

£25000.00 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 8 0 7 9 4 7 8 1 0 2 0 5 0 5

Contact

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No contraints
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level will depend on severity of issue raised. There are 3 levels to this. Level 1- For issues causing major business impact- reponse time is 1 hour- priority allocation of resources. Level 2- Issues causing intermittent business impact, where workarounds are available- response time is 6 hours- Allocation of resources at first opportunity. Level 3- Minor issue- response time is 2 business days- Allocation of resources by mutual agreement. For the levels above, there is one hourly rate of £95
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We are able to provide flexible training options. This may include a demo instance for users to try, onsite or online training, and documentation. This will depend on the request of the customer as all needs are catered for.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction
Spreadsheet or database export
End-of-contract process
We can export your data and information held within the system for no extra cost. We can also provide data processing services, although this is at extra cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Not applicable
Service interface
No
API
Yes
What users can and can't do using the API
All functions available
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Open Source nature of our solutions and services, mean that all areas are customisable. The solution can be as bespoke as the customer requires. Users may choose to customise areas such as workflows themselves, or we offer full customisation as part of our implementation service.

Scaling

Independence of resources
Performance and usage characteristics are collected at the design stage of a project. Systems are designed to fit this specification. Future performance changes can be evaluated and solutions proposed as needed.

Analytics

Service usage metrics
Yes
Metrics types
Through a web-based interface, using HTML5. This is responsive with additionl query tool. Displayed in a graphical dashboard format in real time
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can easily group, filter and select the data, and select which fields to export. Additionally if the data export will be a regular occurance, the search fields and filters can be saved so that the process takes seconds. This can be done for multiple data schemas
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
HTTPS and Client side certificates
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This is bespoke and depends on the service required. Up to commercial negotiation
Approach to resilience
The plaform and service have been designed for resilience. DRBD disk clustering with load balanced front end for business continuity. Offsite replication backup for disaster recovery.
Outage reporting
Automatic monitering notifies us of outages. Our clients can also be automatically notified or can be notified in person

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Public key, 2 factor, user and password controls
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
1/1/16
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None
PCI certification
Yes
Who accredited the PCI DSS certification
Lloyds Bank
PCI DSS accreditation date
21/12/2016
What the PCI DSS doesn’t cover
Nothing
Other security certifications
Yes
Any other security certifications
Cyber essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • Other
Other security governance standards
Cyber Essentials, Influenced by IG toolkit and GDPR
Information security policies and processes
Dedicated security specialist team in house. Regular testing is carried out, both in house and by check and crest testers. Customers notified immedietely of any security issues and appropriate resolution agreed

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Following initial set-up, if further changes are needed, the request is submitted and then evaluated. The commercial impact is considered and accepted or rejected. Dedicated project managers oversee this process and activities are tracked
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Specialist teams and responsible disclosure
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Intrusion detection tools. Potential compromises are responded to within the hour
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Online tracker- input from supplier and client. Managed and audited helpdesk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)

Pricing

Price
£25000.00 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Out of the box trial- no customisation or development, only core functionaility

Service documents

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