Bramble Hub Limited

Bramble Hub OpusVL - Flexibase

Flexibase is a framework of re-usable components, required by all business connected websites and intranets. Flexibase is designed to allow a developer to quickly design a platform with authentication and easy integration to other systems and databases.

Features

  • Open Source and Open Standard
  • Data migration services
  • Digital roadmapping and strategy building
  • Fully customisable and tailored solution
  • Analysis and data audit of organisational information schema
  • Software implementation change management
  • Re-usable componants
  • No vendor lock in or licese fees
  • Real time reporting functionality
  • In house development and technical experts

Benefits

  • Adherance to Open Source and Open Standard policy
  • Central point of data- no disparate systems
  • Develop a clear view of needs, and software to suit
  • Caters to generic and specific needs
  • Understand information flow and dependancy mapping
  • Support throughout the entire project life cycle
  • Leverage re-use to ensure cost savings and best practice
  • You retain full control of your software
  • Data is clear and eay to access
  • Transaparency of your project and who is working on it

Pricing

£25000.00 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

780794781020505

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No contraints
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support level will depend on severity of issue raised. There are 3 levels to this. Level 1- For issues causing major business impact- reponse time is 1 hour- priority allocation of resources. Level 2- Issues causing intermittent business impact, where workarounds are available- response time is 6 hours- Allocation of resources at first opportunity. Level 3- Minor issue- response time is 2 business days- Allocation of resources by mutual agreement. For the levels above, there is one hourly rate of £95
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We are able to provide flexible training options. This may include a demo instance for users to try, onsite or online training, and documentation. This will depend on the request of the customer as all needs are catered for.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction Spreadsheet or database export
End-of-contract process We can export your data and information held within the system for no extra cost. We can also provide data processing services, although this is at extra cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not applicable
API Yes
What users can and can't do using the API All functions available
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Open Source nature of our solutions and services, mean that all areas are customisable. The solution can be as bespoke as the customer requires. Users may choose to customise areas such as workflows themselves, or we offer full customisation as part of our implementation service.

Scaling

Scaling
Independence of resources Performance and usage characteristics are collected at the design stage of a project. Systems are designed to fit this specification. Future performance changes can be evaluated and solutions proposed as needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types Through a web-based interface, using HTML5. This is responsive with additionl query tool. Displayed in a graphical dashboard format in real time
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can easily group, filter and select the data, and select which fields to export. Additionally if the data export will be a regular occurance, the search fields and filters can be saved so that the process takes seconds. This can be done for multiple data schemas
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks HTTPS and Client side certificates
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability This is bespoke and depends on the service required. Up to commercial negotiation
Approach to resilience The plaform and service have been designed for resilience. DRBD disk clustering with load balanced front end for business continuity. Offsite replication backup for disaster recovery.
Outage reporting Automatic monitering notifies us of outages. Our clients can also be automatically notified or can be notified in person

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Public key, 2 factor, user and password controls
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 1/1/16
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None
PCI certification Yes
Who accredited the PCI DSS certification Lloyds Bank
PCI DSS accreditation date 21/12/2016
What the PCI DSS doesn’t cover Nothing
Other security certifications Yes
Any other security certifications Cyber essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • Other
Other security governance standards Cyber Essentials, Influenced by IG toolkit and GDPR
Information security policies and processes Dedicated security specialist team in house. Regular testing is carried out, both in house and by check and crest testers. Customers notified immedietely of any security issues and appropriate resolution agreed

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Following initial set-up, if further changes are needed, the request is submitted and then evaluated. The commercial impact is considered and accepted or rejected. Dedicated project managers oversee this process and activities are tracked
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Specialist teams and responsible disclosure
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Intrusion detection tools. Potential compromises are responded to within the hour
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Online tracker- input from supplier and client. Managed and audited helpdesk

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)

Pricing

Pricing
Price £25000.00 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Out of the box trial- no customisation or development, only core functionaility

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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