MIA provides a trusted web gateway from which to conduct secure online activities with seamless integration onto extant IT infrastructure. This offering is unique in enabling an organisation the freedom to access and operate online in cyberspace with a managed digital footprint, whilst retaining enterprise security controls and log monitoring.
- Secure IL0 environment
- Static and Deployed Secure Internet Access
- Managed Attribution
- GPG8 & GPG13 compliant solution
- Reduced cost of secure and configurable cloud managed internet access
- Removed technical barriers through PaaS/IaaS offering
- Access to cyber intelligence specialists
- Extensive research into internet footprints
- Solutions currently in use by HMG
- Lower operating costs through provision of horizontal workspace
£750 to £925 per user per month
|Service constraints||Service limited to 99.9% availability. Agreement needed on cloud service location.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 1 hour Mon - Fri 0700 - 1900.
Within 4 hours outside above.
Heightened support arrangements available.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Level and type of support outside indicated above to be agreed with customer to fit their requirements.
Onsite support at daily rates. Extended hours can be accommodated by mutual agreement.
Can deploy to austere locations if required with mutual agreement and covering of additional costs (CONDO, insurances and enhanced daily rates).
Engineers will deploy to sites.
Engineers hold government clearances to enable access.
|Support available to third parties||Yes|
Onboarding and offboarding
The On-Boarding period is split in two distinct phases; technical and transition. The former will seek to conduct a rapid technical evaluation of an organisation’s extant IT estate to enable Tenian to advice on the optimal MIA implementation at minimal disruption. Consideration will also be given during this period to any unique requirements or constraints specific to the organisations ways of working. An agreed implementation will then be conducted against a contracted schedule of works in association with nominated onsite IT staff with any provisioned hardware (as required) transferring to the client’s inventory for the period of the service.
The transition phase will commence once onsite acceptance testing of the technical implementation has been completed. The phase will provide nominated personnel with both privileged accounts and functional training to review the web proxy console to undertake compliance of user activity in line with HMG policy. A user introductory brief will be delivered, and associated Aide-Memoire provided, to support the transition of users to the enhanced features of the web gateway and security controls provided by the bespoke browser.
|End-of-contract data extraction||A data migration period will involve the transfer of any user generated content or log data from the web console requested by the client where an acceptable means of onward information assurance can be demonstrated. If this is not available or practical, then all data will be deleted in accordance with government best practice using CESG approved tools and techniques.|
The Off-Boarding period is split into three phases; data migration (optional - described above), hardware recovery (where relevant) and service termination.
The hardware recovery period will consist of the collection, accounting and recovery of User Access Devices, as well as any supplementary networking equipment provisioned under this agreement by Tenian, and transferred onto Tenian’s inventory.
The service termination period will conclude by severing the network link from onsite to the cloud hosted service. Any sensitive material shared with Tenian through the course of On-Boarding and maintaining the system we be destroyed or returned to the client as directed.
Using the service
|Web browser interface||No|
|Command line interface||No|
|Independence of resources||The service is architected using QoS & resource containers guaranteeing independent performance.|
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Backups are performed automatically as part of the service.|
|Datacentre setup||Single datacentre with multiple copies|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||IPsec or TLS VPN gateway|
|Data protection within supplier network||
|Other protection within supplier network||VLANS|
Availability and resilience
|Guaranteed availability||System is offered at 99.9% availability. This is monitored and service credit offered for non-performance.|
|Approach to resilience||HA equipment and software clusters.|
|Outage reporting||SMS and email alerts.|
Identity and authentication
|Access restrictions in management interfaces and support channels||Physically separated management network including separate access.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||The service is is run and managed to both ISO 27001 and JSP 440. Board level responsibility for reporting with other board members providing independent assurance that processes are being followed.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change Control Board oversees all change. Planned changes are organised using project/programme management disciplines. All changes are assessed with regards to any impact to security enforcing functions.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Weekly vulnerability scans occur and are assessed, any high CVE scoring vulnerabilities are immediately patched. Medium/low scores are triaged in the monthly patching cycle.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||Details available on request.|
|Incident management type||Undisclosed|
|Incident management approach||Details available on request.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Price||£750 to £925 per user per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|