TENIAN Limited

Managed Internet Access (MIA)

MIA provides a trusted web gateway from which to conduct secure online activities with seamless integration onto extant IT infrastructure. This offering is unique in enabling an organisation the freedom to access and operate online in cyberspace with a managed digital footprint, whilst retaining enterprise security controls and log monitoring.


  • Secure IL0 environment
  • Static and Deployed Secure Internet Access
  • Managed Attribution
  • GPG8 & GPG13 compliant solution


  • Reduced cost of secure and configurable cloud managed internet access
  • Removed technical barriers through PaaS/IaaS offering
  • Access to cyber intelligence specialists
  • Extensive research into internet footprints
  • Solutions currently in use by HMG
  • Lower operating costs through provision of horizontal workspace


£750 to £925 per user per month

Service documents

G-Cloud 9


TENIAN Limited

George Patterson

0845 0519351


Service scope

Service scope
Service constraints Service limited to 99.9% availability. Agreement needed on cloud service location.
System requirements
  • IP Sec VPN site to site connection required.
  • Citrix receiver installed.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour Mon - Fri 0700 - 1900.
Within 4 hours outside above.
Heightened support arrangements available.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Level and type of support outside indicated above to be agreed with customer to fit their requirements.
Onsite support at daily rates. Extended hours can be accommodated by mutual agreement.
Can deploy to austere locations if required with mutual agreement and covering of additional costs (CONDO, insurances and enhanced daily rates).
Engineers will deploy to sites.
Engineers hold government clearances to enable access.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The On-Boarding period is split in two distinct phases; technical and transition. The former will seek to conduct a rapid technical evaluation of an organisation’s extant IT estate to enable Tenian to advice on the optimal MIA implementation at minimal disruption. Consideration will also be given during this period to any unique requirements or constraints specific to the organisations ways of working. An agreed implementation will then be conducted against a contracted schedule of works in association with nominated onsite IT staff with any provisioned hardware (as required) transferring to the client’s inventory for the period of the service.
The transition phase will commence once onsite acceptance testing of the technical implementation has been completed. The phase will provide nominated personnel with both privileged accounts and functional training to review the web proxy console to undertake compliance of user activity in line with HMG policy. A user introductory brief will be delivered, and associated Aide-Memoire provided, to support the transition of users to the enhanced features of the web gateway and security controls provided by the bespoke browser.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A data migration period will involve the transfer of any user generated content or log data from the web console requested by the client where an acceptable means of onward information assurance can be demonstrated. If this is not available or practical, then all data will be deleted in accordance with government best practice using CESG approved tools and techniques.
End-of-contract process The Off-Boarding period is split into three phases; data migration (optional - described above), hardware recovery (where relevant) and service termination.
The hardware recovery period will consist of the collection, accounting and recovery of User Access Devices, as well as any supplementary networking equipment provisioned under this agreement by Tenian, and transferred onto Tenian’s inventory.
The service termination period will conclude by severing the network link from onsite to the cloud hosted service. Any sensitive material shared with Tenian through the course of On-Boarding and maintaining the system we be destroyed or returned to the client as directed.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources The service is architected using QoS & resource containers guaranteeing independent performance.
Usage notifications Yes
Usage reporting
  • Email
  • SMS


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • VMs.
  • Databases.
Backup controls Backups are performed automatically as part of the service.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network VLANS

Availability and resilience

Availability and resilience
Guaranteed availability System is offered at 99.9% availability. This is monitored and service credit offered for non-performance.
Approach to resilience HA equipment and software clusters.
Outage reporting SMS and email alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Physically separated management network including separate access.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials Plus
  • CHECK Reports

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The service is is run and managed to both ISO 27001 and JSP 440. Board level responsibility for reporting with other board members providing independent assurance that processes are being followed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Board oversees all change. Planned changes are organised using project/programme management disciplines. All changes are assessed with regards to any impact to security enforcing functions.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Weekly vulnerability scans occur and are assessed, any high CVE scoring vulnerabilities are immediately patched. Medium/low scores are triaged in the monthly patching cycle.
Protective monitoring type Undisclosed
Protective monitoring approach Details available on request.
Incident management type Undisclosed
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £750 to £925 per user per month
Discount for educational organisations No
Free trial available No


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Service definition document View uploaded document
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