AES Group

Software Systems Migration Service

This service enables organisations to move their software systems to alternative platforms, technologies, architectures and programming languages. The individual organisational need for migration vary widely eg, the modernisation of enterprise management systems due to business changes, or the modernisation of legacy systems on to modern platforms/infrastructure for business continuity.

Features

  • Integrate different business applications to strategic data of the organisation.
  • Covers the complete data modelling and application workflow.
  • Business intelligence and reporting using open source and in-house components.
  • Interface with a wide range of applications and systems.
  • Interface cross platform systems using files, APIs, and web services.
  • Identify, design and develop interfaces between different components.
  • Application and system function re-engineering.

Benefits

  • Reusable open source and in-house components save time and costs.
  • Capabilities implemented based on specific requirements.
  • Reduce costs, increase accuracy and efficiency through automation.
  • Significantly increase insights and business intelligence.
  • Knowledge management for data lakes (DLs) and data warehouses (DWs).
  • Seamless integration of software applications with the entire business system.
  • Integration with legacy applications and systems.
  • Enables business transformation by re-analysing requirements and scope for modern-needs.

Pricing

£300 to £3000 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 7 9 7 0 8 1 9 2 4 0 0 9 4 9

Contact

AES Group

Rebecca Edwards

+44 (0) 1332 383521

sales@aesgrp.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
The support and maintenance service by our UK based support teams will be provided during normal working hours, which are 9am to 5pm Monday to Friday (excluding public holidays).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web support which provides video conferencing and screen sharing can be provided. This allows users to quickly and easily convey issues or requests with our UK based support teams.
Web chat accessibility testing
WebEx, Skype, GoToMeeting, etc.
Onsite support
Yes, at extra cost
Support levels
We prioritise support into urgent and non-urgent issues as part of our standard support and maintenance service.

An urgent issue is:

Significant degradation or failure of the software, software performance significantly inconsistent with the specification.

Any other issue is classified as a non-urgent issue.

Our UK based support teams have customer accounts assigned to the most appropriate team member based on technical skill set and familiarity with the customer's systems. These support members are the main point of contact (POC) for customers.

We can also offer bespoke service level agreements (SLAs) at additional cost and based on mutually agreed support levels and response times.
Support available to third parties
No

Onboarding and offboarding

Getting started
We will provide training on a new release of the system (if requested by you to do so) as soon as is reasonably practicable after installation of the new release. This training will be provided via documentation and online training. If onsite training is required, this will be charged at the current training rates at that time.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If required, data held will be extracted and provided to the customer in CSV format at additional cost.
End-of-contract process
The contract may be terminated by agreement in writing between the parties at any time providing the agreed notice period for termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
This will depend on the agreed specification.
Service interface
Yes
Description of service interface
A bespoke service interface can be implemented if required at additional cost.
Accessibility standards
None or don’t know
Description of accessibility
Any functionality will be agreed as part of the bespoke service interface which can be implemented if required at additional cost.
Accessibility testing
Any testing will be agreed as part of the bespoke service interface which can be implemented if required at additional cost.
API
Yes
What users can and can't do using the API
A bespoke API can be implemented if required at additional cost.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The system offers granular customisation for teams and users. The front-end of the system and certain features can be fully customised. Users can communicate their customisation requests with our UK support teams via telephone, email or webinar/teleconference where the support team and the user can thoroughly discuss and investigate the request.

Scaling

Independence of resources
We scale the resources required for individual contracts by using our experience to estimate initial resources required and continually monitoring and adjusting resources for optimal service delivery throughout the lifetime of our contracts.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
We are ISO 27001 certified (Information Security Management System) and have policies for protecting data at rest and in transit.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported by the user in a number of different formats, depending on the data required and usually with just a single click. Formats include: Text, RTF, PDF, HTML, DocX, XML. If the customer would like to export to a format that is not listed, we would be happy to discuss this further.
Data export formats
Other
Other data export formats
  • RTF
  • TXT
  • HTML
  • PDF
  • XML
  • Other formats are available, providing required formats/structures/data dictionaries are provided
Data import formats
  • CSV
  • Other
Other data import formats
Other formats are available, providing required formats/structures/data dictionaries are provided

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Where we provide hosting, computing and/or ancillary facilities, we will use a third party solution that guarantees 99.99% availability. The standard service availability does not offer refunds/credits, however we are happy to agree bespoke SLAs if required at additional cost.
Approach to resilience
This information is available on request.
Outage reporting
The system can be configured to send email alerts for a multitude of triggers, including outages, and this is completely configurable. Outages can also be reported to our UK based support teams.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management and administration within the system is restricted via user rights which are integral to the core workings of the system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DAS Certification Ltd
ISO/IEC 27001 accreditation date
11/04/2019
What the ISO/IEC 27001 doesn’t cover
This is taken from the scope of our ISO 27001 system:

Exclusions from ISO 27001:2013

- No clauses are currently claimed as being fully inapplicable.
- Control measure exclusions from Annex A of ISO 27001 are listed within our Statement of Applicability which may be found within our Risk Register documentation. The only entry here is "Outsourced Development" and is not applicable as all software development is conducted in-house.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 22301:2012
  • ISO 9001:2015
  • ISO 14001:2015
  • Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
It is our policy to provide an excellent service in a manner which is easily accessible to our clients and that meet all applicable requirements. To ensure we deliver a quality service we are certified to the following standards which independently demonstrate our commitment to quality, the environment, information security and business continuity:

ISO 9001:2015
ISO 14001:2015
ISO 22301:2012
ISO 27001:2013

In addition, these standards ensure we follow all applicable legislation in these relevant areas and that we deliver to our measurable objectives for quality, the environment, business continuity and information security.

Our UK based support teams are our clients' first point of contact who will then advise them of the appropriate reporting/escalation procedures within our organisation should the need arise.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to the company that could potentially have an impact on confidentiality, integrity or availability of information, customer satisfaction, or the environment need to be controlled. These are defined and outlined within our ISO 27001 certified (Information Security Management) system.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The management of vulnerabilities is defined in our ISO 27001 certified (Information Security Management) system. Monitoring and assessment of threats is conducted by our in house security systems and from information obtained from security bulletins. Any identified threats are registered and assessed and a prioritised remedy plan is developed based on the specific issue/context of that threat/risk.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We operate intrusion detection and prevention systems to monitor systems and processes on our networks. A prioritised remedy plan is developed based on the specific threat identified and the associated risk.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The management of incidents is defined and outlined in our ISO 27001 certified (Information Security Management) system. Users can report incidents to our UK based support teams who will initiate our incident management processes and provide updates on the progress of those incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£300 to £3000 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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