Speakserve Limited

Professional Self Managed Event Call Services from Speakserve

Monitor and manage your important conference calls with ease, whether it's a earnings call or a major press announcement. Use Speakserve's LiveCall manager to control every aspect of your event call from muting participants, call locking through to self managed Q& and more.

Features

  • Self manage your call through our online Call Portal
  • Schedule and invite participants (Outlook compatible)
  • Dial in or automatically dial out to your participants
  • Secure digital archive with access to call recording
  • Professional transcription services (24 hour / 72 hour available)
  • Private virtual lobby for offline conversations
  • A named account manager and 24/7 access to human support
  • Moderator controls such as mute or remove participants
  • Visual view of call participants

Benefits

  • Gain better control over larger meetings
  • Improve security with moderator features
  • Better manage Q&A, lock call and reduce call disruptions
  • Reduces travel costs by replacing face to face meetings
  • Increase productivity with auto transcription and keyword spotter
  • Ensures compliance with transcription and video recording
  • Reduce costs with competitive PAYG or Channel pricing
  • Easy to access with one click entry
  • Better manage late attendees with the lobby feature

Pricing

£20 to £50 per licence

Service documents

G-Cloud 10

779681845890303

Speakserve Limited

Jonathan Grant

0800 980 5155

support@speakserve.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints We have a maximum number of 400 people per call. Please contact us should you require a higher number of participants.
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We will respond to any email or call support request within 24 hours. Further support is provided within SLA timelines based on the nature of the issue.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible You can access our webchat via our website.
Web chat accessibility testing None
Onsite support Onsite support
Support levels Support Levels 24 hour
Human Answer 10 minute
Response time for any enquiry
Resolution Priority 3 - 1 hour
Priority 2 - 2 hours
Priority 1 - 48 hours
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The end user can start using the service immediately. An Administrator might require some initial training on using the portal, analytics, and other features. We provide online introduction and service demonstration sessions as well as product guides to new users upon request. These can be customised to your organisation should you require this. Ongoing training is available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Powerpoint
  • Web
  • Video
End-of-contract data extraction The user can retain access at no extra cost, or download the information to a local device.
End-of-contract process The only costs are the costs of the service that you have used. There are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Accessibility is dependent on device used
Accessibility testing None
API Yes
What users can and can't do using the API Yes - our API allows you to connect any other software application to our telephony service, subject to requirements.
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All features are customisable by the end user: Branding Portal Features Security Billing Transcription Scheduling

Scaling

Scaling
Independence of resources We have complete control of our utilisation rates and our network operations team control the load and capacity on the platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types We offer comprehensive analytics on every aspect of our service. This includes: Call Data (CDR's) User Data Access Data Audio Data Analytics Data Billing Data Permissions Data
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach File download - audio files are stored in .wav, data can be downloaded as a CSV file.
Data export formats
  • CSV
  • Other
Other data export formats Wav
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability If an issue occurs all calls are rerouted to one of our other data centres.
Approach to resilience We operate a multi data centre architecture with resilient global networks and 7 POP's. This is designed to handle our global telecoms traffic, and has been successful for the last 15 years.
Outage reporting Email Alerts SMS Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels The account administrator has access to all users and account information within their organisation portal. Administrators can manage user base, permissions, user data as well as adds, moves and changes as the organisation demands.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have robust internal security processes that are regularly audited.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We operate a highly documented change control process that involves multiple sign off and rigorous testing on development platforms.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We run continual traces and PEN tests for our services, reporting by the minute for any vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We run continual tests for any compromise, we assess criteria to vulnerabilities relevant to information security. We deal any issues immediately and have a range of solutions available.
Incident management type Supplier-defined controls
Incident management approach Our Personnel have received training in Information Security. We have a high escalation process for incidents,which follow the following process: 1) Event mitigation and Automatic Disaster Recovery 2) Event Identification and Isolation 3) Initial Solution and Escalation 4) Solution Implementation and Testing 5) Final Resolution

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £50 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free test call including:
Self service moderator demo
Dial in or dial out to UK participants
Free call recording, digital transcription and voice analytics
Digital archive to download your recording
Automatic transcription and keyword spotter *BETA
Free attendee report with a list of all call participants
Link to free trial Www.speakserve.com/free-trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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