MTI Technology Ltd

Cloud Hosting - Infrastructure As A Service (IAAS)

MTI‘s Managed Infrastructure Services, provides compute on demand services, enables organisations to deliver enterprise applications on a multitenant platform (Infrastructure-as-a-Service). MTI provides advanced security and application performance capabilities backed by industry-leading, robust storage solutions to support data growth.

Features

  • Simple Infrastructure Deployment and Management
  • Infrastructure Health, Security & Compliance
  • High Performance
  • High Availability
  • Global Infrastructure Footprint
  • 24/7 Managed Support
  • Round the clock event management

Benefits

  • Resource Elasticity
  • No Downtime
  • Reduced, Controlled Costs
  • Easy & Clear metering & chargeback
  • Full visibility performance monitoring
  • High Availability

Pricing

£15 per gigabyte per month

Service documents

G-Cloud 10

779227326747911

MTI Technology Ltd

Ashi Choudhury

01483520200

bid@MTI.com

Service scope

Service scope
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response time for Incidents is within 15 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Vendor Defined
Onsite support No
Support levels See MTI Remote Infrastructure Management Service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started MTI offers a full migration service from on premise solutions or existing cloud providers. See MTI Migration Service
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Visio
End-of-contract data extraction MTI will provide data in an agreed medium
End-of-contract process MTI will follow the defined and agreed exit plan as defined at service commencement

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Network Segmentation
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types CPU
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All data formats
Backup controls Users can define a full schedule for backup
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Firewall and AV with IPS features
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99999
Approach to resilience Full Active Active infrastructure
Outage reporting Real time notification through incident management

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Username or password
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACS certified MTI as ISO/IEC 27001
ISO/IEC 27001 accreditation date 16/07/2013
What the ISO/IEC 27001 doesn’t cover IAAS Platform
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 ACS certified MTI as ISO 28000:2007
ISO 28000:2007 accreditation date 16/07/2013
What the ISO 28000:2007 doesn’t cover IAAS Platform
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach MTI follow ITIL best practices
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier-defined controls
Protective monitoring type Supplier-defined controls
Protective monitoring approach MTI follows an ITIL compliant Event management process
Incident management type Supplier-defined controls
Incident management approach MTI follows an ITIL compliant Incident management process

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Network Segmentation

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £15 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial N/A
Link to free trial N/A

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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