Uplink Technologies Ltd

Audio Visual and Video Conferencing Systems

Control systems for managing audio visual and lighting devices over IP for the purposes of full automation and bespoke control applications

Features

  • Remote diagnostics and monitoring
  • System automation

Benefits

  • Audio Visual control
  • Reduced onsite costs
  • Real-time monitoring and reporting

Pricing

£350 to £950 per person

  • Education pricing available

Service documents

G-Cloud 11

778090257638904

Uplink Technologies Ltd

Mark Palmer

08004880895

mark.palmer@uplink-technologies.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Kramer control systems work with all mainstream audio visual hardware
System requirements Works across all IP networks

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Fri 0900 - 1700 Response within 1 hr
Sat-Sun 0900 - 1700 Response within 2 hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Onsite engineering support 7 days a week
Technical phone support 7 days a week
Account manager assigned to each project
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user manuals
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Any user required documentation is provided at end of contract
End-of-contract process User related documentation and certification is provided.
Support packages available to purchase to maintain optimal performance. Costs vary as each system is tailored to user needs

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference between devices
Accessibility standards None or don’t know
Description of accessibility Stand alone service through mobile device
Accessibility testing Each interface is bench tested before deployment
API No
Customisation available Yes
Description of customisation Each audio visual and lighting control device can be tailored to the exact needs of the user.
Multiple devices can be controlled from a single platform with additional devices added as user requires
Our in house programmers customise these platforms for the user

Scaling

Scaling
Independence of resources Standalone system doesn't affect other network users

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage of each component device and its location in the network is provided to ascertain expansion requirements
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Kramer and Dante

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats
  • N/A
  • N/A
Data import formats Other
Other data import formats
  • N/A
  • N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Each system is built to user requirements, ensuring all devices are available for use
Approach to resilience Standalone system
Outage reporting Dashboard monitoring reports outages
Remote access to system for software issues

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Closed intranet system for user control
Access restriction testing frequency At least once a year
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Standalone closed system
Information security policies and processes GDPR and in house security vetting and processing

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Real-time monitoring of system
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A
Protective monitoring type Supplier-defined controls
Protective monitoring approach Dashboard monitoring identifies issues.
Remote connection in first instance.
Within 2 hrs of reported issue
Incident management type Supplier-defined controls
Incident management approach System checks available at regular intervals if support package is purchased with initial installation
Contact via phone or email to report issues
Incident reports generated and provided to user upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £350 to £950 per person
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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