Accenture (UK) Limited

Certus Solutions - engage™ Oracle Cloud Readiness & Adoption Services

engage™ Oracle Cloud Readiness & Adoption Services focuses upon the business transformation aspects of Cloud. Certus approach uses Prosci® (Professional Science) as its underlying methodology and is fully integrated into the wider engage™ implementation services approach ensuring a customer's employees are taken on the Cloud journey as the business transforms.

Features

  • End-to-end digital by default service for Oracle Cloud implementations
  • Aligned to the engage™ implementation methodology
  • Communicate Engage Respond Train Utilise Strengthen
  • Cloud Readiness & Adoption Service providing business transformation capability
  • Adopts Prosci® (Professional Science) as underlying methodology
  • Based upon ADKAR - Awareness, Desire, Knowledge, Ability, Reinforcement
  • Delivered by Security Cleared Consultants
  • PRINCE2 Compliant incorporating risk based delivery approach

Benefits

  • Focuses the Organisation on business transformation aspect of Cloud
  • Puts People front and centre of the Change
  • Focuses on constant communication
  • Provides Executive Support to communicate the Change
  • Uses Cognative Science to make Change stick!
  • Looks to continuously positively re-enforce the change

Pricing

£310 to £2490 per person per day

Service documents

G-Cloud 10

777505404009705

Accenture (UK) Limited

Simon Mitchell

++44 (0) 7702 234537

sales.support.uk@accenture.com

Planning

Planning
Planning service Yes
How the planning service works Implementation of Oracle Cloud is a business transformation programme. Certus offers engage™ Cloud Readiness & Adoption Services as an independent module of engage™ service wrap. The offering provides a framework structure for determining an organisation's Cloud Readiness against the capabilities of the Oracle Cloud, business process and the organisational change required. The approach is designed to both educate the client in regard to the Cloud The outcomes of the readiness exercise is to have provided the client with sufficient level of knowledge and awareness of the Oracle Cloud product set, a roadmap and detailed plan to enable a full scale implementation to be undertaken with a supporting commercial profile from a business transformation perspective.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Oracle ERP Cloud (Financials, Procurement, Projects)
  • Oracle HCM Cloud
  • Oracle Payroll Cloud
  • Oracle Talent Acqisition Cloud - Taleo
  • Oracle Performance Management Cloud
  • Oracle Talent Management Cloud
  • Oracle EPM Cloud
  • Oracle Recruitment Cloud
  • Oracle Learning Cloud

Training

Training
Training service provided Yes
How the training service works Certus offers engage™ as a modular approach. engage™ Training Services provides a comprehensive programme that can be tailored to the specific clients needs. Certus is in a unique position across the market place in that it is both an Oracle© Platinum Partner and an approved supplier to Oracle Alliances & Channels and Oracle University to sell and deliver Oracle Cloud ERP, HCM and Talent Acquisition (Taleo) Cloud courses using Oracle approved material and instructors. To ensure the quality of training delivery is always maintained, Certus does not subcontract or outsource this activity. A differentiator to our service proposition is that training is delivered by Certus Solutions trained practitioners. Training can be delivered onsite in classroom site or from our configured training and education facility at Certus Headquarters in Guildford, Surrey. Training can also be delivered remotely via the web.
Training is tied to specific services Yes
Services the training service works with
  • Oracle ERP Cloud (Financials, Procurement, Projects)
  • Oracle HCM Cloud
  • Oracle Payroll Cloud
  • Oracle Talent Acquisition Cloud - Taleo
  • Oracle Performance Management Cloud
  • Oracle Talent Management Cloud
  • Oracle EPM Cloud
  • Oracle Recruitment Cloud
  • Oracle Learning Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Engage™ Cloud Readiness and Adoption Services provides a comprehensive approach to managing business transformation driven by Cloud technology. The Cloud Adoption element of the offering provides a 6 step approach to business transformation based upon the Prosci® (Professional Science) methodology and the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement) for embedding change into an organisation. It is this approach, aligned to Certus engage™ implementation methodology that we use to migrating Clients to the Oracle Cloud Service. The focus is on an organisation's people and how we communicate, embed and re-enforce the change to ensure it is seen positively and stays in place allowing the business to complete its transformation successfully.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Oracle ERP Cloud (Financials, Procurement, Projects)
  • Oracle HCM Cloud
  • Oracle Payroll Cloud
  • Oracle Talent Acquisition Cloud - Taleo
  • Oracle Performance Management Cloud
  • Oracle Talent Management Cloud
  • Oracle EPM Cloud
  • Oracle Recruitment Cloud
  • Oracle Learning Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint Protection
  • Threat Intelligence Analysis Platform
  • Certified Security Testers
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Engage™ Business Support Services provides a comprehensive on-going support package to protect a customers' investment in Oracle ERP, HCM and Talent Acquisition Cloud post go-live, providing comprehensive 3rd line support to manage the configuration and handle upgrades seamlessly. The offering has been designed specifically for Oracle Cloud Applications customers and delivers the following services: • Service Delivery Management - To monitor the service and ensure expectations are being met • Service Desk - Access support via telephone, web portal, and email • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle as required • How To’s - Any question in relation to the use of the in-scope modules • Change Requests - Changes and enhancements to the solution such as integrations, reports and additional configuration • Training - Formal training or ad-hoc knowledge transfer sessions • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments • Regression Testing - Regression testing following product upgrades or major patches • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

Service scope
Service constraints Support is primarily undertaken remotely from our Headquarters in Guildford, Surrey by Security Cleared members of staff within the support hours stated. However engage™ Business Support Services has been designed to be flexible and therefore can be tailored to each clients individual requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Engage™ Business Support Services - 09:00 - 17:00 Monday to Friday. Additional Service Hours; Weekend and Bank Holiday can be supported if required. The offering is tailored to the Client's individual need.

Severity 1 Response 30 mins / Severity 2 Response 2 hours / Severity 3 - Response 4 hours.

Incident escalation process is available.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Engage™ Business Support Services provides a comprehensive application ISO9001 support service designed to protect a customer’s investment and provide easy access to a broad range of expertise delivering 3rd line support services. The service can be tailored to an individual clients needs and offers total flexibility in terms of commercial models from "Pay As You Go" and Fixed-Fee Multi-Year arrangements. (see Pricing Template). The Service is supported by a dedicated support team including Service Managers.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Oracle

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £310 to £2490 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑