Cybertill Ltd

Cloud-based retail software solutions with real-time EPoS and end-to-end retail management

Cloud-based retail software solutions for charities, retailers, and visitor attractions with fully integrated real-time EPoS and end-to-end retail management. Cybertill believes in giving the customer a great shopping experience, and everything we do reflects this ethos.

Features

  • Real-time stock and sales information throughout the system

Benefits

  • Act on sales trends live, working with real-time information

Pricing

£7000.00 to £10000.00 per instance

  • Free trial available

Service documents

G-Cloud 11

777152863067477

Cybertill Ltd

Matthew Boyham

07786391523

matthew.boyham@cybertill.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cybertill integrates in to financial systems, fundraising, eCommerce, ERP systems and more, depending on requirements.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet access
  • Hardware must meet minimum system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Service Desk inbox will be monitored Monday – Saturday 07:30 – 20:00 and Sundays / Bank Holidays 08:30 – 18:00.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Cybertill software is supported by our in-house help desk and is charged for based on the number of location licenses and till licenses you have on the system. Hardware support is chargeable on a 'per kit' basis and is 8 working hour repair or replace. Other services such as desktop management can be added.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full Prince2 project management. On-site training based on requirements. User manuals, video tutorials and FAQ's are all accessible as well.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Cybertill can provide a full extract of your data for an admin fee based on the time/work/effort required.
End-of-contract process Hardware, professional services (training, project management, installation, etc) and software licenses are purchased up front. Monthly fee is for support, hosting and maintenance. Upon termination date you will stop paying the monthly amount and service will discontinue. Any hardware purchased is owned by yourselves.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Cybertill works the same on fixed and mobile devices. Windows tablets can also have Cybertill's offline mode built in.
API Yes
What users can and can't do using the API Cybertill can provide a full list upon request and can develop other areas as necessary.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation New features can be added at a development cost. Till skins can be added for different look/feel.

Scaling

Scaling
Independence of resources The server capacity or the Hosting Software made available to it in any vary which, in our opinion, is, or is likely to be,
detrimental to the provision of the Hosting Service to you or any other customer.
we will notify you of such serious breach and provide you with 2 (two) hours from verbal notification to rectify the breach.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide this upon request
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Much of the information and reports have 'export to .csv' option. Other data export options available on request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee that the Host will provide the Hosting Service with a 99.8% availability in any one Month.

You must make claims under the Service Level Guarantee in writing within 1 month of the end of the
Month in respect of which the claim is being made, and sent either:
by post to: Clock Tower Court, Knowsley Park, Knowsley, L34 4AQ
or by email to: cybertillmanagers@cybertill.co.uk
You must notify us in writing of any dispute concerning any amount refunded, or not refunded (as the case may be), within 1
month of the date of our invoice. We reserve the right to verify claims for refunds in the support charge to ensure they are in accordance with the Service Level Guarantee. Once verified, claims will be paid to you by means of a reduction in your support charge on the next invoice.
Approach to resilience Cybertill host on AWS, any further information is available upon request.
Outage reporting Dashboard, email and text alerts.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Cybertill has many permission levels which can set for staff yourselves.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 16/08/2013
What the ISO/IEC 27001 doesn’t cover Unknown
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Cybertill are ISO 9001 and 27001 accredited and undergo regular audits to ensure policies and standards are being adhered to.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ITIL
Vulnerability management type Undisclosed
Vulnerability management approach Cybertill continuously monitors the services and can deploy patches as required.
Protective monitoring type Undisclosed
Protective monitoring approach Cybertill continuously monitor for incidents using both automatic and manual monitoring, and respond as soon as anything is noticed.
Incident management type Undisclosed
Incident management approach Cybertill have pre-defined processes for common events which can be accessed by all required staff at any time.

Users can report incidents by phone, email or in writing.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7000.00 to £10000.00 per instance
Discount for educational organisations No
Free trial available Yes
Description of free trial Once requirements are defined we can setup a test database with key functionalities included for a set period of time, usually less than four weeks.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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