Integrated Governance, Risk and Compliance, (GRC) Management System
XMS (eXtensible Management System) is a fully integrated governance risk and compliance platform which helps organisations understand their residual risk and track service requests, incidents, problems, corrective actions and non-conformances, to fully understand their policies, procedures, legislative commitments and security posture in one single view.
Features
- Legislative Register and Residual Risk Management
- Scope Taxonomy Definition and Control Evidence Mapping
- Integrated Management Policies and Procedure Manuals
- Corrective Actions and Non-Conformances
- Service Catalogue and Configuration Items
- Service Requests, Incidents and Problem Management
Benefits
- Holistic view of risk and compliance across all teams
- Consistent approach to controls and risk treatment plans
- Massively reduced cost of compliance
- Become agile and responsive to evolving legislation
- Single view of the truth
Pricing
£1,278.00 to £50,000 an instance a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 7 6 8 4 0 9 0 5 6 5 4 5 7 6
Contact
enCircle Solutions Ltd.
Darren Woods
Telephone: 08449910109
Email: gcloud@encircle.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- Computing platform
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We aim to respond to questions immediately but always within 4 hours.
Standard working hours: Monday-Friday 9:00 to 17:30.
- P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.
- P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.
- P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.
- P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.
NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
-
Custom font sizes, high contrast options, screen reader compliant.
Keyboard Accessibility:-
Move focus to the next element [tab]
Move focus to the previous element [shift] [tab]
Move focus from messages* [up arrow] or [down arrow]
Move focus to the next section** [F6]
Move focus to the previous section*** [shift] [F6]
Take action or "click" on buttons [space]
Take action or "click" on links [enter]
Close windows, menus or the message field [escape]
*Using a screen reader, you may need to toggle the virtual cursor.
**If using in a browser, use .
***If using in a browser, use .
Reading messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between individual messages.
Or use any of these keys:
• [page up] or [page down] to move up or down.
• [home] to go to the oldest message.
• [end] to go to the most recent message.
• [space bar] to scroll through messages.
Interact with messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between messages.
When focused on a message, press [tab] to scroll through items.
Press [enter] to select. - Onsite support
- Yes, at extra cost
- Support levels
- We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Through online or onsite workshops and training sessions.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- We provide encrypted extracts of data to end users as needed during and at end of service contract.
- End-of-contract process
- No additional costs, all off-boarding requirements are included in the price.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Responsive screen sizes presenting menus and elements in different structures.
- Service interface
- Yes
- Description of service interface
- Web based interface through standard browser.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- NV Access screen reader has been thoroughly tested with end users.
- API
- Yes
- What users can and can't do using the API
- Web services WSDLs, SOAP and REST available.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Business Rules and Forms are all customisable by non technical business users.
Scaling
- Independence of resources
- Services are configurable and customiseable by each client and hosting on separate VMs or on-premises private clouds. For core changes and enhancements, regular user groups are formed to reach consensus.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Through standard web interfaces.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.98%
- Approach to resilience
- Multiple web clusters, firewalls and WAFs
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- Via SSH keys
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 30/06/2020
- What the ISO/IEC 27001 doesn’t cover
- No exclusions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- Management procedures form part of integrated management system conforming to ISO 27001 and Cyber Essentials Plus, with internal and external audits to ensure policies and procedures are up to date and implemented.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Strict change governance through ISO 2000 and ITIL procedures
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Each system component is monitored for known vulnerabilities and patched immediately with relevant roll back procedures in place.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Data breach and intrusion detection, responded and disclosed immediately
- Incident management type
- Supplier-defined controls
- Incident management approach
- ITIL and ISO 2000 procedures.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
- Joint Academic Network (JANET)
Pricing
- Price
- £1,278.00 to £50,000 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- All functions