enCircle Solutions Ltd.

Integrated Governance, Risk and Compliance, (GRC) Management System

XMS (eXtensible Management System) is a fully integrated governance risk and compliance platform which helps organisations understand their residual risk and track service requests, incidents, problems, corrective actions and non-conformances, to fully understand their policies, procedures, legislative commitments and security posture in one single view.

Features

  • Legislative Register and Residual Risk Management
  • Scope Taxonomy Definition and Control Evidence Mapping
  • Integrated Management Policies and Procedure Manuals
  • Corrective Actions and Non-Conformances
  • Service Catalogue and Configuration Items
  • Service Requests, Incidents and Problem Management

Benefits

  • Holistic view of risk and compliance across all teams
  • Consistent approach to controls and risk treatment plans
  • Massively reduced cost of compliance
  • Become agile and responsive to evolving legislation
  • Single view of the truth

Pricing

£1,278.00 to £50,000 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 7 6 8 4 0 9 0 5 6 5 4 5 7 6

Contact

enCircle Solutions Ltd. Darren Woods
Telephone: 08449910109
Email: gcloud@encircle.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Computing platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to questions immediately but always within 4 hours.

Standard working hours: Monday-Friday 9:00 to 17:30.

- P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.
- P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.
- P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.
- P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.

NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Custom font sizes, high contrast options, screen reader compliant.

Keyboard Accessibility:-
Move focus to the next element [tab]
Move focus to the previous element [shift] [tab]
Move focus from messages* [up arrow] or [down arrow]
Move focus to the next section** [F6]
Move focus to the previous section*** [shift] [F6]
Take action or "click" on buttons [space]
Take action or "click" on links [enter]
Close windows, menus or the message field [escape]

*Using a screen reader, you may need to toggle the virtual cursor.
**If using in a browser, use .
***If using in a browser, use .

Reading messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between individual messages.
Or use any of these keys:

• [page up] or [page down] to move up or down.
• [home] to go to the oldest message.
• [end] to go to the most recent message.
• [space bar] to scroll through messages.

Interact with messages
Press [F6] to move to the message window.
Press [up arrow] or [down arrow] to navigate between messages.
When focused on a message, press [tab] to scroll through items.
Press [enter] to select.
Onsite support
Yes, at extra cost
Support levels
We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Through online or onsite workshops and training sessions.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide encrypted extracts of data to end users as needed during and at end of service contract.
End-of-contract process
No additional costs, all off-boarding requirements are included in the price.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive screen sizes presenting menus and elements in different structures.
Service interface
Yes
Description of service interface
Web based interface through standard browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
NV Access screen reader has been thoroughly tested with end users.
API
Yes
What users can and can't do using the API
Web services WSDLs, SOAP and REST available.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Business Rules and Forms are all customisable by non technical business users.

Scaling

Independence of resources
Services are configurable and customiseable by each client and hosting on separate VMs or on-premises private clouds. For core changes and enhancements, regular user groups are formed to reach consensus.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Through standard web interfaces.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.98%
Approach to resilience
Multiple web clusters, firewalls and WAFs
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Via SSH keys
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
30/06/2020
What the ISO/IEC 27001 doesn’t cover
No exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Management procedures form part of integrated management system conforming to ISO 27001 and Cyber Essentials Plus, with internal and external audits to ensure policies and procedures are up to date and implemented.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Strict change governance through ISO 2000 and ITIL procedures
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Each system component is monitored for known vulnerabilities and patched immediately with relevant roll back procedures in place.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Data breach and intrusion detection, responded and disclosed immediately
Incident management type
Supplier-defined controls
Incident management approach
ITIL and ISO 2000 procedures.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)

Pricing

Price
£1,278.00 to £50,000 an instance a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All functions

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.