MeetingZone Ltd

Microsoft Skype for Business hosted and managed by MeetingZone

Offers all of the features and functionality of Skype for Business server, delivered from a privately owned and managed cloud. Skype for Business as a Service is a fully managed service hosted and managed by MeetingZone. Complemented by our bespoke adoption and change management programmes.

Features

  • Voice, messaging, audio/video conferencing, file sharing from cloud
  • Applications suite to meet all business requirements
  • Full training and adoption programme
  • Microsoft Skype for Business/Lync deployed by qualified experts
  • Enterprise Voice services integrated with Microsoft SfB/lync by MeetingZone
  • Add on apps for Enghouse contact and communications centre

Benefits

  • Predictable costs and no capital expenditure
  • Reduce travel costs and wasted time due travelling to meetings
  • Improve and speed-up more informed decision making
  • Engage clients and suppliers with interactive, informative meetings
  • Include video and presentation content to relevant meetings
  • Improve productivity of remote employees
  • Improve employee alignment
  • Disseminate important information quickly
  • Keep a record of what is presented and decisions made

Pricing

£11.90 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 7 6 7 5 1 1 8 7 2 8 7 3 7 5

Contact

MeetingZone Ltd

The Sales Team

020 3107 0207

accountmanagement@meetingzone.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
Hybrid cloud
Service constraints
Occasional planned maintenance outside of working hours. Advanced warning issued to customers.
System requirements
  • Microsoft licences
  • Modern PC or Mac OS
  • Modern Web Browser
  • Mobile smart phone apps

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical 1 hour
Important 4 hours
Normal 6 hours
Low 12 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service is at the core of MeetingZone, our offer includes:
- Unlimited number of tickets
- System experts on hand to handle requests/ issues
- Proactive monitoring for all services
- Service reviews with both Service Desk Manager and Account Manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online and onsite training can be provided. User guides available online. Test and training can also be provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data relating to usage, users and billing history can be provided to customers when leaving us.
End-of-contract process
Reconciliation of outstanding charges plus co-termination of services added during duration of contract

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dynamic content adapts for mobile format but remains the same
Service interface
Yes
Description of service interface
Intuitive interface to provide control via any device
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/
API
No
Customisation available
Yes
Description of customisation
Applications such as omni-channel Contact Centre, interaction recording, reporting and analytics

Scaling

Independence of resources
Dedicated resources specific to the customer

Analytics

Service usage metrics
Yes
Metrics types
Full range of usage and adoption reporting. Metrics to be agreed with individual customer
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via Service desk
Data export formats
CSV
Data import formats
Other
Other data import formats
NA

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% service availability
Approach to resilience
We have multiple DC’s offering full HA/DR
Outage reporting
Email alerts. Wallboards. SCOM monitoring systems

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Restricted to key employees only. User name and password required
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Lloyds Bank PLC
PCI DSS accreditation date
20/05/2017
What the PCI DSS doesn’t cover
Covers all of MeetingZone Ltd credit and debit card transaction.
Other security certifications
Yes
Any other security certifications
ISO 27001 assured to standard.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001 assured to standard.
Information security policies and processes
We have a ISMS system in place which details all of our policies and procedures. This system is managed by our Head of IT & Security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes in configurations are requested by internal online portal and tracked. Includes testing and roll back planning. Each change before implementation is reviewed against a set of criteria including security by the Change Advisory Board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Utilisation of in house certified vulnerability scanning tools.
Patches are 1 month behind the Microsoft rollout, other services vary by severity.
Head of IT & Security, working with a security provider who provides this information, as well as Internet Resources, Twitter etc.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Use of monitoring systems.
Disable access to compromised system and investigate who, what where, when and how.
Immediately.
Incident management type
Supplier-defined controls
Incident management approach
Physical security incidents, e.g. an unauthorised person gaining access to a building or theft of a physical asset (computer, removable media).
Third party IT security policy violations, attacks or intrusions, e.g. a denial of service attack against MeetingZone Ltd from a network connection belonging to a remote third party.
Internal IT security policy violations, attacks or intrusions, e.g. an employee breaching the MeetingZone Ltd Acceptable Use Policy by surfing to unauthorised sites or downloading malware. Attempted policy violations, attacks or intrusions, e.g. failed attack against a login mechanism (multiple failed login attempts) that was detected by an intrusion detection system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£11.90 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days not including calls

Service documents

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