Qlearsite

Employee Engagement Surveys

Qlearsite’s employee insight platform uncovers the real-life experiences of your workforce. Our employee engagement survey uses research-backed questions to understand your employee's feelings and motivations at work. Using our smart employee language analysis, you can identify targeted actions in your employee feedback to improve engagement and your business performance.

Features

  • Send Employee Engagement Surveys
  • Send Employee Engagement Pulse Survey (Deep Dive)
  • Analyse employee comments and feedback, understanding key themes and sentiment
  • Manager dashboard to drive actions including Quantitative scores & comments
  • Proven robust Engagement Framework measuring Engagement and Organisational Fitness
  • Consulting-grade reports for senior leadership within 48 hours
  • Integrated strategic listening methodology delivers structured census and pulse surveys
  • Integrated predictive analytics to quantify and prove value of engagement
  • Accessible, mobile survey experience using responsive design
  • Managed-Service and Self-Service with consultant support

Benefits

  • Prove the relationship between Engagement and sustainable organisational performance
  • Innovative and flexible Engagement framework tailored to reflect the organisation
  • Market leading text analytics unlocks the intangible employee experience
  • Strategic listening approach proven to drive high response rates
  • Consultant-grade leadership reports available within 48 hours of survey close
  • Shorter better surveys that drive high response rates
  • Flexible user experience for all users that reflects organisational brand
  • Analyse 1000's of staff comments in real time, without bias
  • Understand priority drivers that the greatest impact on future performance
  • Predict the ROI/Value of engagement in relation to performance KPI's

Pricing

£6000 per licence per year

Service documents

G-Cloud 11

776636650562590

Qlearsite

Qlearsite Customer Success Team

02039156200

sales@qlearsite.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Modern web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support services are available during Normal Business Hours by submission via the Website. In case of submissions outside Normal Business Hours, the case details of the request/problem will be logged into the system at 09:00 am CET the next working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Qlearsite operates a 2 tier support model as you would expect for a ‘cloud vendor’ when delivering a ‘managed service’ survey as follows:

First Level Support:
Qlearsite will provide user support through a helpdesk (contactable via Email and Phone) for services relating to:
User operation queries
Training requests
Logging software errors that require technical support.

Second Level Support:
Technical support relating to the provision of:
Maintenance and updates to technical infrastructure limited.
Issues concerning the availability.
Issues concerning security.
Issues concerning performance of the technical infrastructure.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Qlearsite provide a detailed onboarding guide to walk clients through the system and configuration considerations in advance of project go-live.

In addition we provide a full suite of training services, all online, both pre-recorded and live as necessary.

Support is embedded throughout Manager Dashboards, along with video to ensure system access is intuitive and supported. In addition Senior Leadership reports have an embedded narrative throughout to ensure minimal guidance is required if at all. User guides are also available.

Finally our team of organisational consultants can provide bespoke curation and presentation of findings as an additional service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Qlearsite will, as the data processor, provide the customer with an extract of all customer IP within a reasonable time frame from contract end.

GDPR compliant deletion requests are also supported as required.
End-of-contract process Qlearsite will, as part of the contractual agreement, provide customer with an extract of customer data within a reasonable time frame upon contract end. Assuming a suitable agreement and protection is put in place with the new provider to protect the Customer, Qlearsite will provide survey results to the new provider upon request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Qlearsite survey forms are only officially supported and tested on the following devices, operating systems and mobile browsers:

Supported mobile devices: iPhone 6, 6S, 7, 7 Plus, 8, 8 Plus, X. Samsung Galaxy S5, S6, S7, Samsung Galaxy Note 4, Nokia
Lumia 930, HTC One M8. Blackberries are NOT supported.

Supported operating systems: Qlearsite survey forms are only officially supported and tested on the following operating
systems, on any browser: - Google Android v7 or greater - iOS v8 or greater
Supported mobile browsers: Chrome, Firefox, Native android browser, Safari
Service interface Yes
Description of service interface Intergrations with third party software can be explored at additional cost. Standard delviery model is a secure file transfer on an agreed calendar basis.
Accessibility standards None or don’t know
Description of accessibility This is n/a, as above secure file transfer service is provided.
Accessibility testing As above this is n/a, we use third party software delivered by box.
API No
Customisation available Yes
Description of customisation We operate as a typical SaaS (Software as a Service) platform vendor, in that we will accommodate configuration of the Qlearsite tool & its outputs to meet requirements around typical items like branding, language, and overall user experience. Further technical customisation (as opposed to configuration) can be explored and scoped depending on the nature of the requirement and subject to cost.

Scaling

Scaling
Independence of resources We utilise per-client vertical scaling, based on the number of employees being surveyed or the number using the tool for analytics to ensure that demand can be met/supported without interruption to the user experience.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Managers have the ability to export their online dashboards in PDF format.
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Qlearsite shall use commercially reasonable endeavours to and make the Services available 99.5 per cent of the time on a twenty-four hours a day, seven days a week, except for:
planned maintenance (usually carried out during the maintenance window of 11.00 pm to 3.00 am CET); and
unscheduled maintenance performed outside Normal Business Hours, provided that Qlearsite has given You as much advance notice as is reasonably practicable and provided that Qlearsite shall use reasonable endeavours to ensure such maintenance is performed during the above maintenance window except where urgent unscheduled maintenance is necessary.
Qlearsite shall use commercially reasonable endeavours to maintain a secure back-up of Your Data stored on the Hosted Service.
Approach to resilience Available on request
Outage reporting Qlearsite will notify our customers using email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are invite only and managed centrally, determined by user access rights and regular review
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Qlearsite is committed to protecting its information and that of its clients. To achieve this goal, the company has implemented an Information Security Management System driven by the ISO 27001 framework. (Note that Qlearsite is not currently certified as compliant with ISO 27001, and a timeline to have an initial compliance audit is currently under management discussion and part of our IT and information security strategy for the next 12 months) Along with our Cyber Essentials accreditation, Our ISMS document is available on request for review.
Information security policies and processes Qlearsite operates a rigorous security policy and process, as detailed within our ISMS policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All services are described entirely in Infrastructure as Code (Ansible), deployed using Continuous Integration. Changes to our IaC require IT administrator approval, including an assessment for potential security impact. Changes over component lifetimes are tracked with Source Version Control of our IaC.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our primary resource for potential threats is cvedetails.com, which is checked monthly for new threats, cross referenced against our software version list within our Infrastructure as Code. Depending on severity, and subject to passing QA, patches are deployed within 48 hours to a week.

Regular penetration testing is also critical to our threat assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Intrusion detection is done using the Zeek Network Security Monitor - deployed across all Qlearsite infrastructure. All security audit logs, including Zeek, are collated in a central datastore. These audit logs are regularly (every minute) checked for potential threats. Potential threats cause an immediate alert and our policy is to respond to such alerts within one hour.
Incident management type Supplier-defined controls
Incident management approach Information Security Incidents shall be reported promptly to the Qlearsite Operations team. Incidents are handled by the appropriately authorised and skilled personnel. Incidents are handled as per the SLA below:

Level 1: Threat to client data. SLA 30 minutes from time of detection. Level 2: No threat to client data, threat to service continuity. SLA 24 hours. Level 3: No threat to client data, no threat to service continuity. SLA 72 hours.

Key information about serious incidents, including impact of the incident, shall be formally recorded and records shall be analysed in order to assess effectiveness of information security controls.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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