roadworks.org Portal Premium
roadworks.org Portal Premium is a national roadworks platform which fulfills Councils' legal obligations to publish roadworks and encourage coordination among roadworks Promoters. It is the leading channel to communicating a vast array of roads and traffic disruption information to the public and professionals alike.
Features
- fulfills legal compliance for Highway Authorities
- fufills industry best practice for coordination of roadworks
- is cloud-based & shared service
- largest public footprint of any roadworks and traffic information service
- used daily by Streetwork professionals
- multi-layered data stacks to inform public and professionals
- live traffic information
- near-real-time updating of notices
Benefits
- complies with regulatory obligation to publish roadworks
- reaches more members of the public than any other channel
- saves costs compared to trying to build own standalone system
- a national platform for coordination that is genuinely unique
- regulated by Government and the industry
Pricing
£7,023 to £10,924 a unit a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
7 7 5 7 3 0 2 2 9 2 1 2 8 6 9
Contact
one.network
David McKay
Telephone: 0207 127 6955
Email: david.mckay@one.network
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Developed with strict adherence to HTML5 standards and best practice
- Supports all modern standards-compliant web browsers on PC and Mac
- Supports majority of browsers on all mainstream mobile devices
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Immediate auto response with ticket number. Standard response time within 2 hours, during office hours 09:00 - 17:00, Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Service desk, email, phone and onsite support where relevant. Incident escalation process available. Technical & customer support available
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training (options include onsite, webinar, 1:1 or group) supporting documentation - how to guide, quick guide, FAQs, video tutorial, etc.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- On request
- End-of-contract process
- No additional costs. Adapter is removed at end of contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Menu bar horizontal to optimise mobile device real estate, functionality the same
- Accessibility standards
- None or don’t know
- Description of accessibility
- Map-based service. Colour is not used as the only visual means of conveying information. Text headings and labels describe topic
- Accessibility testing
- -
- API
- Yes
- What users can and can't do using the API
- Elgin provides a data feed API for organisations that wish to incorporate roadworks and traffic disruption data into their applications and services.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- We work with customers to identify needs and provide product specific to their requirements
Scaling
- Independence of resources
- Hosted on AWS. Elastic cloud approach supported, guaranteed resources defined, persistant storage supported.
Analytics
- Service usage metrics
- Yes
- Metrics types
- On request, but for example number of works published, number of works clicked on, etc.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- User credentials hashed
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data feed
- Data export formats
- Other
- Other data export formats
-
- XML
- DatexII
- Data import formats
- Other
- Other data import formats
- Users do not upload data, supplier does this
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- HTTPS
- Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99% availability
- Approach to resilience
- AWS resilience assurance, multi-zone redundancy, Ireland & London
- Outage reporting
- System fully monitored. Server and database issue/outage alerts and alarms. Scout agent utilised.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- N/a
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Other
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Reviewed periodically as part of the development and release cycle
- Information security policies and processes
- Policies are tested and reviewed as part of the development and release cycle. Any issues are raised to CTO and Managing Director (board-level director responsible for the security of services)
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Chef utilised. Service changes are tracked, including security impact assessment, as part of the development and release cycle.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Established vulnerability assessment, monitoring, mitigation prioritisation, tracking with mitigation timescales.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Systems monitoring mechanisms, with alerts/alarms for irregular activity. Response on alarm/alert.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Documented protocol detailing in and out of hours incident management, including disaster recovery. Not customer dependent. Utilise Ops Genie.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £7,023 to £10,924 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 3 month free trial if certain requirements are met