PeopleFluent Limited

NetDimensions LMS

NetDimensions LMS provides secure, flexible, and practical enterprise learning management solutions to personalise learning, share knowledge, enhance performance, foster collaboration, and manage compliance for employees, clients, partners, and suppliers.

Features

  • Rich in learning & performance management tools for career development
  • Over 150 standard reports; Report Wizard offers customised reporting capabilities
  • Authoring environment for building exams, surveys, evaluations and assessments
  • Award certificates manually or automatically with comprehensive Certification Editor
  • Track, manage & report on training in real-time
  • SCORM & AICC compliant, additional support for non-compliant learning assets
  • E-commerce payment system & shopping cart supporting various payment gateways
  • Comprehensive, configurable auditing and compliance analytics
  • Easy and flexible custom integrations with HR, ERP, CRM, etc.
  • Support for multilingual learning environments (including right-to-left languages)

Benefits

  • Single tenant SaaS environment provides unparalleled privacy and autonomy
  • Highly scalable framework, a system that can grow with you
  • Built for compliance, achieve even the most stringent regulatory requirements
  • Mobile learning available on the go, both online and offline
  • Support for over 40 different languages
  • Fully engage with your workforce and advance organisational goals
  • NetDimensions Status Monitor delivers 24x7x365 monitoring of the entire system
  • Build a culture of learning centred around growth and collaboration
  • Clearly defined & transparent roadmap that caters to client feedback
  • Seamless integrations with our open and flexible API framework

Pricing

£6 to £16 per person per year

Service documents

G-Cloud 10

775638892805770

PeopleFluent Limited

Nicola Harman

+44 (0)1273 728686

rfpteam@peoplefluent.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The LMS can integrate with third party applications via its API, and we offer course authoring and advanced visual analytics software to provide holistic solutions.
Cloud deployment model Private cloud
Service constraints NetDimensions will not be obliged to provide Support for any release of the
Application other than the current release and the two immediately preceding releases.
System requirements
  • Internet Explorer 7.0 or above, latest Safari, Firefox and Chrome
  • Smartphone-optimised UI supports iOS 4 or Android 2.3 and higher
  • NetDimensions Talent Slate requires iOS7 or Android 4.4 and higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times NetDimensions has 24x7 emergency phone support and 24x5 helpdesk support for its clients. Response times vary depending on level of priority. Priority 1 initial response time is 1 hour.

NetDimensions offers a premium dedicated support service, which includes the services of a full-time-equivalent professional. Alternatively, a project-based dedicated resource or a team-based engagement may be contracted on terms to be quoted.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to Contractual requirements.

Our ongoing support model consists of the following:

An Account Manager will be assigned.

Professional Services is available for system set up, integrating the NetDimensions Talent Suite to client’s CRM system, or installing on client’s network.

Technical support including usage inquiries, malfunction defects and enhancement requests.

24x7 Emergency hotline available for Priority 1 support.

Client Services Group provides support round-the-clock during weekdays. Our primary support is available in English.

Our Client Support Portal, Zendesk, is available any time, anywhere, through web or smartphone apps.

A Wiki is available through the web.

Two technical contacts will be given access to Zendesk and the Wiki.

Unlimited update/upgrade requests for your NetDimensions Talent Suite.

Regular maintenance will be carried out at least once a month to keep your site in optimal condition.

Network Service Monitoring (NSM) Tools keep the client site up and running. The NSM monitors not just the network, but the application as well.

99.5% services availability commitment.

A LinkedIn User Group is available for our clients to share best practices and discuss with other clients and NetDimensions staff.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started NetDimensions Implementation utilises a phased approach for the delivery, installation and implementation of the NetDimensions Talent Suite. This approach uses agile prototyping techniques and is based on our extensive experience with hundreds of successful implementations worldwide. NetDimensions understands that successful solutions are the result of a process — not a single event. Only through careful alignment of strategy, business processes, design, technology, and your staff, can you achieve your business objectives. Through a phased approach, NetDimensions will combine project management with technical and business-focused services in the phases as described below.

Stage 1: Planning
Stage 2: Technical
Stage 3: Branding
Stage 4: Foundation Training
Stage 5: Requirements Workshop
Stage 6: Prototyping
Stage 7: Administrator Training
Stage 8: Migration to Production
Stage 9: Project Close
Stage 10: Post Implementation Consultancy
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As stated in our SaaS terms and conditions, upon termination of service:

NetDimensions shall allow the Client to download its data within 10 business days of written request, provided that the Client has, at that time, paid all Charges outstanding.

For more information as to how client data is handled throughout the contract period, please refer to sections 6, 9, and 13 of our SaaS terms and conditions.
End-of-contract process Once a client terminates the contract with NetDimensions, we will follow the related information handling matrix to remove data from our premises once it has been provided to the client's contact.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As the Talent Suite is web-based, the full range of functionality is available on any device with a standard browser. There is a smartphone-optimised interface; however, in order to benefit from the wide array of administrative capabilities, we recommend the desktop service.

NetDimensions Talent Slate is a fully responsive, native mobile learning app for iPad/Android tablets, iPhones and Android smartphones. It is primarily tailored towards learner accessibility with both online and offline capabilities. It can also be used by managers for task approval and on-the-job assessments.
Accessibility standards WCAG 2.0 A
Accessibility testing NetDimensions Talent Suite is designed to comply with the US government's Section 508 guidelines, which are more demanding but similar to the W3C Web Content Accessibility Guidelines 2.0 (WCAG). NetDimensions engineering introduced standards for new development based on these guidelines a number of years ago.

Over the past few years, detailed accessibility testing of NetDimensions Talent Suite has been undertaken by a number of our clients. These tests have included both automated and targeted manual testing. As a result of this, NetDimensions are confident all areas of the User Interface likely to be exposed on a website are WCAG and section 508 compliant.
API Yes
What users can and can't do using the API NetDimensions Talent Suite, through its Application Programming Interface (API), not only accesses information from external systems, but exchanges information with them as well.

The API is HTTP-based, and makes use of widely-supported Web data formats such as XML, JSON, Atom, and RSS. It is intended to conform to the design principles of Representation State Transfer (REST).

The API has around 100 separate functions and is intended to support at least the following scenarios:

Integration with back-end systems such as Human Resource Management Systems;
Integration with other web sites and applications, such as portals, that are built on server-side technologies such as Java, the Microsoft .NET Framework, or PHP;
Access via browser-based technologies such as Ajax and Adobe Flash;
Access via desktop applications (e.g., Adobe AIR, browser extensions); and
Access via mobile applications (e.g., Android, Cocoa for iPhone).

We also provide a utility for scheduling data imports and exports via the file system, HTTP(S) and/or FTP.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation NetDimensions Talent Suite is a highly configurable system. Configuration options define everything from areas such as menus, page layout, and a wide variety of display options to the ability to add fields to users and courses.

Customizations within NetDimensions Talent Suite typically involve changes to specific workflow. Clients can use our Product Roadmap Portal to make requests for new functions and features. This portal also provides visibility into what we are considering doing, our future plans, and what’s been launched.

On this portal you can:

Submit ideas for the product directly to the Product Management team, letting us know the importance of the idea to your organization.

Indicate the importance of all the ideas we are considering and planning to do, to influence the roadmap in real time.

Have visibility into other clients' requests and the importance rating of certain features.

Scaling

Scaling
Independence of resources Our SaaS platform has the key distinction of being single tenant. Compared to multi-tenant systems, we have the ability to provide dedicated resources to our clients. This means that our clients each have access to their own dedicated application and database resources. Along with the added security this offers, our clients also get to exercise a great deal of autonomy in determining their upgrade schedules, potentially reducing impact on workflows. NetDimensions Talent Suite is also designed for scalability, effectively providing the capacity for unlimited growth potential.

Analytics

Analytics
Service usage metrics Yes
Metrics types NetDimensions Talent Suite includes built-in system utilities that will allow user administrators to monitor various performance metrics, including completion times for a variety of transaction types, as well as network latency. Our own NetDimensions Status Monitoring (NSM) software monitors every installation of NetDimensions Talent Suite for performance (as well as availability) on a continuous basis. We provide monthly availability reports to clients. Other metrics may be made available upon request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach All remote access to internal networks is logged in the SIEM system, and alerts are configured to trigger on anomalies.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach NetDimensions Talent Suite supports the import and export of data in XML and other formats through three mechanisms: browser-based import/export tools, an import/export scheduling mechanism, and an API.

Besides basic import/export of data using CSV or XML files manually through the interface or through SFTP, NetDimensions Talent Suite can expose its data via an Application Programming Interface (API). The API is HTTP-based, and makes use of widely-supported web data formats such as XML, JSON, Atom, and RSS. It is intended to conform to the design principles of Representation State Transfer (REST).
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
  • XLS
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Restricted access (SSO)

Availability and resilience

Availability and resilience
Guaranteed availability NetDimensions provides an SLA for all clients that guarantees initial response and resolution times, dictated by four levels of priority.

Our stated uptime is 99.5% measured on an annual basis and excluding scheduled maintenance windows; however, we typically far exceed this. Non-availability caused by the actions or inactions of client (including client's equipment) will not be included when calculating Service availability. If the Service is unavailable for four or more hours in any 24-hour period, client will be credited with a total of one week’s free hosting at the end of the Initial Term or applicable 12 month term.
Approach to resilience NetDimensions' Talent Suite SaaS offering is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
Outage reporting The system is highly unlikely to experience any outages besides scheduled maintenance. The client accepts that NetDimensions will require scheduled down-time periods from time to time to perform system maintenance, backup and upgrade functions for the SaaS. Scheduled maintenance downtime will usually consist of a weekly three hour maintenance window to take place at the weekend. The weekly maintenance window is required to allow NetDimensions (or its third party contractors) to maintain and improve server or storage space and other facilities. The timing of the weekly maintenance window will be communicated in writing to the client. Additional periods of
scheduled maintenance downtime may be required by NetDimensions which will be scheduled in advance by e-mail message or telephone call to the client, and NetDimensions will use its reasonable endeavours to ensure that scheduled maintenance downtime is at times and for periods that minimises inconvenience to the client.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Restricted access (SSO)
Access restrictions in management interfaces and support channels We have several types of security policies and controls in place, covering the use of IT assets, use/handling of confidential data and use/handling of personal data.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standard Institute (BSI)
ISO/IEC 27001 accreditation date 08/07/2016
What the ISO/IEC 27001 doesn’t cover With NetDimensions Secure SaaS, we manage the NetDimensions Talent Suite applications and data in our world-class, ISO 27001-certified facilities. Clients who choose our Secure SaaS offering have full confidence that NetDimensions has implemented strict hosting procedural guidelines, checks and balances, automated systems, and backup procedures. All our data centers have been audited by international experts for adherence to the most stringent security management guidelines.

NetDimensions is ISO 9001 certified and NetDimensions' Secure SaaS practices are ISO 27001 certified. Moreover, as a part of the Learning Technologies Group, NetDimensions also holds the Cyber Essential Plus standard.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001:2008
  • Cyber Essentials PLUS
  • Validated to meet FDA 21 CFR Part 11 regulations
  • Validated to meet EU GMP regulations

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes With ISO 27001 certification, multiple datacentres in key locations worldwide, client data compartmentalisation to address data privacy controls, transactional security, encrypted data backups, regular penetration testing, and a variety of other advanced security features, NetDimensions offers one of the most Secure SaaS architectures on the market today.

Rigorous guidelines have been established regarding the overall infrastructure setup and application configuration, and these have been demonstrated to be ISO27001:2013 compliant as well as undergone third party compliance evaluation. We also maintain our Cyber Essential Plus certification.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach A good starting point for evaluating the security of the development process is to look at the basic approach used in the development process for the application. While there is no single set of guidelines
defined by the security industry, there are several established best practices and recommended techniques to be applied during the development process to reduce risk. NetDimensions
Engineering has the following policies relating to the software development life cycle, to reduce risk during the application development process:

Established Development Guidelines,
Development Control,
Separation of Duties,
Automated Code Analysis,
Multiple Testing Techniques,
Code Protection,
Penetration Testing Feedback
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The OWASP Top Ten is a list of security concerns that NetDimensions addresses on a continual basis in order to inform our vulnerability management process. We provide general release builds, which contain bug fixes and minor enhancements, and have undergone extensive internal QA through extensive manual and automated regression testing, upgrade kit testing and (CD) installation testing in multiple environments.

Patches are also deployed for our hosted SaaS environment either on a monthly basis or immediately for critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach NetDimensions provides 24x7x365 monitoring of the entire system and application. We use our own NetDimensions Status Monitor (NSM) to monitor the health and performance of each Talent Suite application. We also make use of event log monitoring tools and external websites to do overall datacentre monitoring.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach NetDimensions is committed to providing a first-class client experience in everything we do. This means delivering products and services that work as advertised, satisfying our clients’ requirements and actively seeking, listening to, and taking action on feedback so that we continuously improve the quality of the services that we provide. Our Client Services team provides reactive technical support to solve point-in-time challenges, but is also engaged in a new set of initiatives to provide more proactive support and help clients connect with one another to share best practices and expand their networks.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6 to £16 per person per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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