IBM United Kingdom Ltd

IBM Watson Analytics

IBM Watson Analytics offers you the benefits of advanced analytics without the complexity. A smart cloud based data discovery service, it guides data exploration, automates predictive analytics and enables effortless dashboard and infographic creation. You can get answers and insights to make confident decisions in minutes, all on your own.


  • Ask natural language questions to explore and visualise your data.
  • Use predictive capabilities to see what drives specific business outcomes.
  • Assemble dashboards and storybooks across multiple sources of data.
  • Refine your data to match your specific analysis needs.
  • Import data from numerous sources including databases, spreadsheets and Twitter.
  • Understand social media behaviour using Watson Analytics for Social Media.
  • Live chat support and communities offer assistance with Watson Analytics.
  • Cloud solution on SOC2 and ISO 27001 certified data centres.
  • Free 30 day trial usage. Subsequent free monthly allowance.
  • Varied subscriptions to accommodate user requirements: Free, Plus and Professional.


  • Watson Analytics is a smart data analytics and visualisation service.
  • Guided data discovery and automated predictive analytics and cognitive capabilities.
  • Aimed at business users who do not need analytical skills.
  • Interact with data conversationally to get answers you understand.
  • See what influences outcomes so you can act confidently.
  • Share insights amongst your colleagues through dashboards and storybooks.
  • Tap into Social Media and make sense of the noise.
  • Pull data from a wide range of disparate data sources.
  • Watson Analytics understands your data and creates starting points.
  • Quickly upload data and have rich analytics in seconds.


£0.00 per licence per month

Service documents

G-Cloud 9


IBM United Kingdom Ltd

Jason Dymott


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints As our IBM Development Teams work to bring new functionality and improvements to Watson Analytics, we currently have scheduled maintenance windows where Watson Analytics will not be available for use. During these posted times, there will be a reminder maintenance page displayed when a user visits our Watson Analytics website. Details of these planned maintenance can be found here:
System requirements
  • Watson Analytics has three license editions: Free, Plus and Professional
  • Users need a workstation or mobile running a supported browser.
  • Watson Analytics is accessed via Safari, Chrome, IE or Firefox.
  • Watson Analytics mobile users will require Safari or Chrome.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Watson Analytics support team aims to respond to your support tickets based on the severity you assign and the impact to your business. Issues that have a critical impact to business will have 24x7 support coverage.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat service is accessible via modern web browsers.
Web chat accessibility testing We have not completed any specific web chat testing with assistive technology users around our web chat.
Onsite support Yes, at extra cost
Support levels Support is provided via Forums, Customer Success Portal and Web Chat. Support will vary depending on the severity that is applied to the issue. Full details can be found in pages 75 & 76 of the following link:
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Watson Analytics is a solution aimed at business users and it is intended to be easy to use and intuitive. To help users maximise their experience of using Watson Analytics, IBM provides a wide range of resources to help users to get started and understand some of the advanced capabilities the solution offers. For example, there is a community, forum and blog for people to share and access content detailing best practices, FAQs and much more. Additionally, IBM offer getting started guides and tutorials both in written and video formats. Watson Analytics also provides chat support and a 24x7 client success portal to further support users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Videos
End-of-contract data extraction There is no way today to provide the data to the user. The original data comes from the client. A user can send their artefacts – visualizations/dashboards via email. A feature is under development to offer the ability for the client to export. We recommended that the user deletes all assets from their tenant at the point of end of contract.
End-of-contract process When a customer decides to cancel/end a subscription, 90 days written notice is required, at which point the customer tenant and all access will be deleted 30 days thereafter.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Watson Analytics Mobile will only work on Apple iOS 9.x and above. iPad Air, Air2, Mini3, Mini 4, Pro only.

The Watson Analytics mobile app is intended to be used to drive insight based decision making in the moment. It is not a replacement for the Web application. As such it focuses primarily in the discovery capabilities. The first release of the app will have the following key features: load data; answer ad-hoc questions from the app; use NLP for discovery; ask questions including with voice commands using the iOS keyboard; access Twitter data *(with paid editions of Watson Analytics.
Accessibility standards None or don’t know
Description of accessibility IBM® Watson Analytics™ does not have accessibility features.
A VPAT may be requested here:
Accessibility testing Same as above,

IBM® Watson Analytics™ does not have accessibility features.
A VPAT may be requested here:
What users can and can't do using the API Full details on the API can be found via the following link:
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment No
Customisation available No


Independence of resources Watson Analytics monitoring will identify when resource capacities reach defined thresholds and require resource expansion.


Service usage metrics Yes
Metrics types There are a limited set of usage metrics that are available to the main administrator tenant. Furthermore, IBM has a central service for clients to manage accounts and products. Further details can be found via the following link:
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach The Watson Analytics Object Store has file level encryption that meets FIPS-140
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is currently no way to extract the data from this offering. A feature is under development to offer the ability for the client to export. We recommended that the user deletes all assets from their tenant at the point of end of contract.
Data export formats Other
Other data export formats
  • There is currently no way to extract data.
  • Please see the above Data Export Approach for more information.
Data import formats Other
Other data import formats
  • Users can access on premise and cloud based data sources.
  • Access data from Box, Dropbox, SurveyMonkey, Microsoft OneDrive and more.
  • Import data from .csv, .xls, .sav and Twitter.
  • IBM Cognos Analytics, Cognos BI, dashDB, DB2, Informix and PureData.
  • Amazon Redshift, Apache Hive, Cloudera Impala, Microsoft Azure SQL Database.
  • Microsoft SQL Server, MySQL, Oracle, Pivotal Greenplum, PostgreSQL and
  • Sybase, Sybase IQ, Teradata and more.
  • Data is available from a range of social media sources.
  • Sources include: Twitter, Forums, Reviews, Facebook, Videos, Blogs and News.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network Other
Other protection within supplier network We do not encrypt traffic between components. This is a feature planned for delivery at the end of Sep 2017.

SSH secure connection for back office purposes

Availability and resilience

Availability and resilience
Guaranteed availability Please see section 3, 3.1 & 3.2 of the attached Terms & Conditions document for this offering for this information.
Approach to resilience Available on request.
Outage reporting Currently, outages are reported on the Watson Analytics Community. A feature is under development that would offer an in-product health status dashboard in the future.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication Currently, an IBM ID user account must be created for each client user and these users cannot share data. Identity federation, where Client identity sources can be used to assert an identity (depending on the technology used within Client) is planned.
Access restrictions in management interfaces and support channels IBM's privileged access authorisation is individual, role-based, and subject to regular validation. Access to client data is restricted to the level required to deliver services and support to the client (i.e. least required privilege).
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Other

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 30/11/2015
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here
PCI certification No
Other security accreditations Yes
Any other security accreditations Physical Data Centre has SSAE16

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The following link provides information on IBM’s Cloud Data Security and Privacy Principles:$file/KUP12494USEN.pdf

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All Change Requests affecting the Production Environment are captured within the Watson Analytics Configuration Management System. The requests must first be approved by the Change Advisory Board which consists of members from Cloud Operations, Development and Quality Assurance. If one or more groups does not approve the change made into Production, the change is not allowed. Changes are assessed for potential security impact.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Automated tools are used to scan the Watson Analytics environment and identify required patches. The severity of the patches identify the required timeline by which the patch needs to be in place. Patch deployment follow the IBM change management process that mandates they are tested prior to deploying to production. With the highly available architecture and infrastructure, patches may be continuously pushed to production seamlessly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A SoftLayer (IBM Hosting) Network Operations Centre (NOC) team monitors network performance and security 24x7 at the outer edge. Automated DDoS mitigation controls are in place should a DDoS attack occur. From a Watson Analytics perspective, IBM DataPower acts as the reverse proxy that front ends all traffic into the Watson Analytics internal network. DataPower traffic is analysed to detect surge from source IPs.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Watson Analytics follows the IBM Product Security Incident Response Team (PSIRT) process for security incident management ( process. IBM is committed to proactively responding to new threats and risks. IBM's Secure Engineering ( practices enable IBM to act in a timely fashion to a reported security vulnerability in an IBM solution.

IBM strives to deliver a release of a security patch as soon as possible after the release of a security patch from a 3rd party. For critical security exposures, e.g. Heartbleed, Shellshock, Poodle, IBM has communicated rapidly via the PSIRT blog on the status and delivered fixes within days.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.00 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Watson Analytics Free edition allows you to upload spreadsheets, get visualizations, discover insights and build dashboards — all on your own.
1 user, 1MB storage included, Complimentary upgrade to a Professional edition single user trial for first 30 days only, Limited access to IBM Analytics Exchange offerings
Link to free trial Further Information:


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