VU online Limited

WordPress applications

Customisation of cloud based WordPress Applications

Features

  • API Integration
  • Analytics
  • Content Management
  • Multiple User Roles
  • Security Updates
  • 99.9 % Service Level Up-time
  • High Security with GDPR Compliance
  • Content & Data Portability
  • High Usability & Accessibility
  • Optimised Content for Search Engines

Benefits

  • Self-service content publication
  • Responsive UX
  • Low maintenance
  • Service Level Agreement (SLA)
  • Full life-cycle: Discovery, Define, Deliver & Launch
  • Dedicated Account Management
  • Flexible Cloud Hosting
  • Intranet, extranet and marketing
  • Cyber Essentials accreditation
  • Full training for any number of users

Pricing

£600 a unit

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 7 5 1 7 8 7 5 6 7 0 9 6 6 7

Contact

VU online Limited

Stuart Johnston

01803 866430

info@vuonline.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical
In the event the service is unavailable we will act as quickly as possible to restore.
High priority

Follow-up within 1 working day and resolved within 1 working week.
Medium priority

Follow-up within 3 working days and resolved within 2 working weeks.
Low priority

Follow-up within 1 working week and resolved within 1 month.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
An account manager is provided to triage technical, support or general client issues. This is provided under an annual Maintenance Agreement.

Non-technical or strategic client advisory is naturally part of our service and is provided by your Account Manager.

SLA Incident categorisation and response:

Critical
In the event the service is unavailable we will act as quickly as possible to restore.

High priority
Follow-up within 1 working day and resolved within 1 working week.

Medium priority
Follow-up within 3 working days and resolved within 2 working weeks.

Low priority
Follow-up within 1 working week and resolved within 1 month.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Begin using the service by contacting us to explain your requirement. We'll help you Discover & Define the objectives before any technical implementation.

Following deployment, training opportunities include: onsite at client location, online live events, 60 second "how to" videos", online documentation, contextual hints in-application.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
60 second how-to videos
End-of-contract data extraction
XML export, SQL dump and a hash can be provided for authenticated user password migration.
End-of-contract process
Content ownership is retained by you and content export is included at end of life under an existing Maintenance Agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The operation is identical but the viewport (screen size) is responsive to suit the devices being used.
Service interface
Yes
Description of service interface
Standard WordPress application & ticketing interfaces design for low-skill, accessible and inclusive use.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Keyboard navigation, alternatives for non-textual information and a full WCAG 2.1 health check.
API
Yes
What users can and can't do using the API
A standard WordPress REST API is available to couple the application with other applications in your business.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The following can be customised: User membership, User roles, Content, Personalisation, Language and internationalisation, Workflows, API integration, application presentation and behaviour.

Scaling

Independence of resources
Elastic hosting environment.

Analytics

Service usage metrics
Yes
Metrics types
Google Analytics
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services, Automattic Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
XML or SQL dump.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • SQL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% SLA with pro-rata refund (subject to terms & conditions).
Approach to resilience
The AWS global infrastructure is built around AWS Regions and Availability Zones. Regions provide multiple physically separated and isolated Availability Zones, which are connected through low-latency, high-throughput, and highly redundant networking. With Availability Zones, you can design and operate applications and databases that automatically fail over between zones without interruption. Availability Zones are more highly available, fault tolerant, and scalable than traditional single or multiple data centre infrastructures.
Outage reporting
New Relic: full dashboard reporting, email alerts, full API for custom reporting

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Authentication against user role
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials IASME

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ISO/IEC 27001 equivalence, Cyber Essentials IASME
Information security policies and processes
GDPR compliance with regular review. Application and server penetration testing as a service upon request. Full training for employees.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We track releases/updates to our core technologies and manage the implementation of updates with full regression testing.

Core application security issues are tracked using Common Vulnerabilities and Exposures (CVE®) and time to patch is as per recommendation.

New service configurations can frequently lead to innovation which we leverage for customers following full risk assessment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Common Vulnerabilities and Exposures (CVE®) alerts. Time to patch as per recommendation. Use of non-commercial extensions is discouraged.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Common Vulnerabilities and Exposures (CVE®) intelligence, New Relic monitoring, periodic vulnerably scanning, notified information from vendors and optional SLA penetration testing by external consultancy.

Response for patching is per recommendation or schedule maintenance under a SLA. Critical incidents are immediately addressed.
Incident management type
Supplier-defined controls
Incident management approach
Raising of issues by customers through cloud-based service as part of SLA agreement. For critical issues we use New Relic to raise alerts automatically. Incidents are categorised: Critical, High, Medium or Low with defined time to resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
Any with documented API

Pricing

Price
£600 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A demonstration WordPress application is available showing a typical use case for your team. There's no limit on time to evaluate. Contact us for a URL.

Service documents

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