SMARTER TECHNOLOGIES GROUP LIMITED

Complete Comprehensive Hospital Information System (IoT)

Medical Platform enables anytime, anywhere medical care support software. Secure EMR with RealTime IoT Integration, Diagnosis/Complaints, Lab Orders, Pharmacy Management, Linen Management, DNA management

Features

  • Anytime/anywhere access to medical records/images
  • Real-time viewing for Patients and Clinicians
  • Huge cost reductions, only pay for key-events/all modules are free
  • Theatre resource utilisation and efficiency features
  • Unique operation theatre management features
  • Telemedicine and Teleradiology features
  • IoT Real-Time integrations to improve patient care and reduce costs
  • Completely paperless Laboratory information management solution
  • Innovative IoT devices for Real-Time Patient Monitoring / Records
  • IoT Blood-Pressure/Heart-Rate/Body-Temperature/Blood-Oxygen(SpO2)/ECG/Blood-Glucose/Urine Analysis

Benefits

  • Electronic Medical records / Outpatient Clinic Management
  • Unique Consultant app allowing continuing patient-care/real-time second-opinions
  • Completely paperless Laboratory information management solution
  • Pharmacy / Linen Management
  • Electronic MDT / Asset Management
  • Complete bed management solution
  • Automated Check-in/Queue management solution
  • DNA Solution - automated reminders / ability to modify appointments
  • Entire clinic setting /clinic rescheduling solution
  • Automated regulatory report generation for PHIN/Regulatory-bodies

Pricing

£9.00 a licence

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 7 4 8 1 8 1 0 4 7 0 0 8 0 5

Contact

SMARTER TECHNOLOGIES GROUP LIMITED Elaine Glock
Telephone: +4402038838201
Email: enquiries@smartertechnologies.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Active Directory, LDAP and other IDAM services
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Internet Connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 0800-1800 Saturday - Sunday 1000-1600 Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User Documentation is freely available from the client portal. Additional configuration and on boarding can be arranged according to our SFIA rate card.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Export of policy configuration and operational reports
End-of-contract process
At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Works on mobile
Service interface
Yes
Description of service interface
Accessed via a web browser to our secure ISO27001 accredited and GDPR compliant cloud service. We can also provide on site services if required.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Testing completed with Jaws and Dragon
API
Yes
What users can and can't do using the API
All services are accessible via a secure API, where applicable, which can be tailored to suit your specific requirements.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Public hosted cloud service with 100% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing.

Analytics

Service usage metrics
Yes
Metrics types
Full reporting engine on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Within the web portal
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
100% service availability
Approach to resilience
Resilient routing to resilient public cloud data centres
Outage reporting
Email alerts and a public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Other
Other user authentication
Pre-installed client application with one time machine certificate for service access
Access restrictions in management interfaces and support channels
Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Ex-CESG CLAS Advisor assured
  • IASME and Cyber Essentials Self Assessment

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Independently verified processes for Security. ISO27001 for public hosted cloud service.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Public hosted service with 100% uptime. Change management beyond our control.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Managed end to end threat analysis with machine learning and artificial intelligence applications
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Managed end to end service for protective monitoring
Incident management type
Supplier-defined controls
Incident management approach
Managed end to end Incident Management approach

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9.00 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates.
Link to free trial
Www.enquiries@smartertechnologies.com

Service documents