Clearcare Solutions Ltd. ( SaaS Provider)

clearcare

The Clearcare software is used to store information and manage and plan events in residential care settings.
Workflows record events and automatically create follow on events that are required. Reports can be run to gather trend information. Outcomes can also be tracked using Outcomes Star approach

Features

  • Care Outcomes Focused
  • Real Time reporting
  • Simple to Use, no training required
  • Record events and automatically create follow on tasks to complete
  • Manage Staff Rotas

Benefits

  • Immediate Significant Event Notification speeding resolution
  • Promotes communication across care team
  • Reduces operational costs
  • Improves Statutory Process Adherence

Pricing

£150 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

7 7 4 5 8 5 6 2 8 8 1 8 0 8 5

Contact

Clearcare Solutions Ltd. ( SaaS Provider)

Richard Yeomans

07921247151

richard.yeomans@clearcaresolutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Maintenance Outages are planned in advance and notifications are managed as part of the service.
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Aim to make contact within 30 minutes.
70% of incidents in last year were contacted within the hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
From our zendesk service
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Email support
Ticket tracking
Knowledge Base Lookup
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training Onsite
Training Sites provisioned for training Free of charge
Bespoke training course
Usually delivered by lead users internally
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide sql exports on request.
End-of-contract process
Service is turned to Read Only mode
Data is extracted and distributed to customer
Data is removed from service
Discontinuance paperwork completed by all parties

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Admin layer exposed to lead users
Accessibility standards
None or don’t know
Description of accessibility
Domain is allocated
Lead user established
Further users given access
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Users can generate their own unique forms and set up unique procedures and workflows

Scaling

Independence of resources
Use of Load Balancers in our System design

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can print any displayed screen
Users can export files from the system to store locally
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
SQL

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% Availability Guarantee
Approach to resilience
Failover mirrored system architecture
Outage reporting
Public dashboard
Email alerts from CRM system

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
?
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
12/08/2016
What the ISO/IEC 27001 doesn’t cover
-
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 based

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ISO27001 Based
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Annual Independent testing
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ISO 27001 based
Incident management type
Supplier-defined controls
Incident management approach
Automated Response can point to relevant documentation
Email addressed to support email address initiates process

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£150 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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