SamePage Group Limited

Loan Origination

SamePage is a loan origination platform designed to support an entirely digital customer journey. Supporting multiple loan types and automated credit decisioning, delivering efficient, cost-effective acquisition. Delivered via the cloud, it is quick to deploy, highly customisable and is integrated with a number of third-party services.


  • Extensive business channel support via web form and API capabilities
  • Automated credit decisioning with configurable credit strategies
  • Manual decisioning where an automated decision cannot be derived
  • Support for electronic document production and e-signature
  • Fulfilment of the loan (chasing signed agreement and other checks)
  • Payout of the loan, generating funds disbursements transactions
  • Ready integrated services supporting email, SMS, chat, e-signature
  • Provides full Partner Management including commission calculation
  • Management information dashboard for real-time business information
  • Customer self-service support for the entire customer journey


  • Cost of Ownership - low implementation and predictable transaction costs
  • Speed of Deployment - deployable in weeks not months
  • Resiliance - leverages Microsoft Azure and AWS proven platfroms
  • Security - leverages Microsoft Azure and AWS proven platfroms
  • Scale - support from small to large portfolios
  • Agility - ability to customise at low cost and quickly
  • Commercial Flexibility - no long term commitment


£1.50 to £10.00 per transaction per month

  • Free trial available

Service documents

G-Cloud 11


SamePage Group Limited

Gavin Johns


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No.
System requirements Not applicable.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard initial response time is within 2 hours. Response times on weekends will be different.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Basic typed web-chat assistance is available to user when completing -on-line applications.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels SamePage offers IT Service Desk support Monday-Friday 0900-1730 as standard and are able to provide additional, out-of-hours support and value add services such as Technical Account Manager and dedicated technical resource on a case by case basis. We are very flexible and work with our clients to meet their requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SamePage's standard approach is to "Train the Trainer" via on-line training sessions.
Configuration Training deals with how to set up the system to perform as required by the client.
Systems Administration Training covers items such as document, user and interface management.
User Training covers all the operational functions of the systems.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We have a formal process in place for data extraction at the end of a contract which includes, data migration, project management and any legal requirements.
End-of-contract process The provision of data in SamePage's prescribed format to the client / new 3rd party acting on behalf of the client is included within the price of the contract.

Any requirement for additional services from SamePage such as Legal, Commercial, Project Management, extraction of data in a non-standard format and provision of guidance in relation to the extracted data would be agreed when SamePage is made aware of the desire to move the portfolio data to another supplier. SamePage may look to recover the cost of these additional services, dependent upon the extent of the requirement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface No
What users can and can't do using the API Via our API user can create, amend, review and cancel Applications.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customise branding, workflow, lending product type(s), underwriting policies and rules, which third party services they wish to use (e.g. Credit Reference Agency), levels of staff access to information, staff authority levels and many other aspects of the SamePage software. This customisation can be carried out on-line with or without SamePage assistance.


Independence of resources Our cloud-hosted servers are constantly monitored. If resource utilisation rises to the point where services may be degraded, resources are automatically increased to prevent any such degradation in service.


Service usage metrics Yes
Metrics types Customers have access to the SamePage standard reporting dashboard – providing summaries of received, paid out and pipeline applications by value and volume.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be export via API calls, .csv file generation (subject to users have the appropriate level of authority) or off-line by arrangement with SamePage.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability While the system is available 24x7, standard direct support is provided during normal business hours of Monday to Friday, 09:00-17:30. Additional out of hours support and availability are available by separate agreement.
Approach to resilience We use MS Azure and AWS for our cloud hosted infrastructure, both of which provide industry-leading levels of availability. In addition we use a multiple server architecture with site mirroring. Further information is available on request.
Outage reporting In-house monitored NOC dashboard with associated automated email alerting.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels System users are allocated different levels of access as per their role e.g. Administrator, Manager, Underwriter, Supervisor, Date Entry. Each roles has differing levels of access restriction and these are controlled by the client at Administrator level. Alternatively SamePage will set access levels as per the clients requirements.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 20/6/2017
What the ISO/IEC 27001 doesn’t cover Our services are MS Azure hosted hence benefit from Microsoft's certification (as quoted above). Services covered are:
Compute: Batch, Cloud Services, Functions, Service Fabric, Virtual Machines.
Networking: Application Gateway, Azure DDoS Protection, Azure DNS, ExpressRoute, Load Balancer, Network Watcher, Traffic Manager, Virtual Network, VPN Gateway.
Storage: Backup, Import/Export, Site Recovery, Storage (Blobs, Disks incl. Managed Disks, Files, Queues, Tables) including Cool and Premium Storage, StorSimple. Web +
Databases: SQL Database, SQL Server Stretch Database.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/6/2017
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover All hosted services and infrastructure provided by MS Azure are covered.
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes At SamePage we follow our own internal Information Security Policy document (which can be share with clients). Reporting is strictly hierarchical on policies are enforce through regular audit and review.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are uniquely identified and versions of each tracked within each hierarchy. All changes are thorough tested for potential impact within a separate Quality Assurance (QA) environment.
Vulnerability management type Undisclosed
Vulnerability management approach We constantly monitor our hosting and software providers for updates on potential threats. We also employ MS Azure penetration and security tools to continually test our platform for vulnerabilities. The rapidity of patch application is directly link to the severity of any identified vulnerability.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise MS Azure threat and intrusion monitoring to identify potential compromises. Any such compromises and responded to immediately, as a matter of urgency.
Incident management type Supplier-defined controls
Incident management approach User have a designated point of contact whom they contact directly, via email or phone, in the event of an appropriate incident. Full de-briefs are undertaken once the incident has been addressed or resolved.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.50 to £10.00 per transaction per month
Discount for educational organisations No
Free trial available Yes
Description of free trial SamePage is happy to provide a view-only/limited functionality version of its platform for trial purposes. Free trial periods are typically limited to 7-14 days.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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