SamePage Group Limited

Loan Origination

SamePage is a loan origination platform designed to support an entirely digital customer journey. Supporting multiple loan types and automated credit decisioning, delivering efficient, cost-effective acquisition. Delivered via the cloud, it is quick to deploy, highly customisable and is integrated with a number of third-party services.

Features

  • Extensive business channel support via web form and API capabilities
  • Automated credit decisioning with configurable credit strategies
  • Manual decisioning where an automated decision cannot be derived
  • Support for electronic document production and e-signature
  • Fulfilment of the loan (chasing signed agreement and other checks)
  • Payout of the loan, generating funds disbursements transactions
  • Ready integrated services supporting email, SMS, chat, e-signature
  • Provides full Partner Management including commission calculation
  • Management information dashboard for real-time business information
  • Customer self-service support for the entire customer journey

Benefits

  • Cost of Ownership - low implementation and predictable transaction costs
  • Speed of Deployment - deployable in weeks not months
  • Resiliance - leverages Microsoft Azure and AWS proven platfroms
  • Security - leverages Microsoft Azure and AWS proven platfroms
  • Scale - support from small to large portfolios
  • Agility - ability to customise at low cost and quickly
  • Commercial Flexibility - no long term commitment

Pricing

£1.50 to £10.00 per transaction per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 7 3 6 6 4 6 0 6 5 7 6 6 9 3

Contact

SamePage Group Limited

Gavin Johns

07901918981

gavin.johns@samepagegroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No.
System requirements
Not applicable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard initial response time is within 2 hours. Response times on weekends will be different.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Basic typed web-chat assistance is available to user when completing -on-line applications.
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
SamePage offers IT Service Desk support Monday-Friday 0900-1730 as standard and are able to provide additional, out-of-hours support and value add services such as Technical Account Manager and dedicated technical resource on a case by case basis. We are very flexible and work with our clients to meet their requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
SamePage's standard approach is to "Train the Trainer" via on-line training sessions.
Configuration Training deals with how to set up the system to perform as required by the client.
Systems Administration Training covers items such as document, user and interface management.
User Training covers all the operational functions of the systems.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We have a formal process in place for data extraction at the end of a contract which includes, data migration, project management and any legal requirements.
End-of-contract process
The provision of data in SamePage's prescribed format to the client / new 3rd party acting on behalf of the client is included within the price of the contract.

Any requirement for additional services from SamePage such as Legal, Commercial, Project Management, extraction of data in a non-standard format and provision of guidance in relation to the extracted data would be agreed when SamePage is made aware of the desire to move the portfolio data to another supplier. SamePage may look to recover the cost of these additional services, dependent upon the extent of the requirement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
No
API
Yes
What users can and can't do using the API
Via our API user can create, amend, review and cancel Applications.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can customise branding, workflow, lending product type(s), underwriting policies and rules, which third party services they wish to use (e.g. Credit Reference Agency), levels of staff access to information, staff authority levels and many other aspects of the SamePage software. This customisation can be carried out on-line with or without SamePage assistance.

Scaling

Independence of resources
Our cloud-hosted servers are constantly monitored. If resource utilisation rises to the point where services may be degraded, resources are automatically increased to prevent any such degradation in service.

Analytics

Service usage metrics
Yes
Metrics types
Customers have access to the SamePage standard reporting dashboard – providing summaries of received, paid out and pipeline applications by value and volume.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be export via API calls, .csv file generation (subject to users have the appropriate level of authority) or off-line by arrangement with SamePage.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
While the system is available 24x7, standard direct support is provided during normal business hours of Monday to Friday, 09:00-17:30. Additional out of hours support and availability are available by separate agreement.
Approach to resilience
We use MS Azure and AWS for our cloud hosted infrastructure, both of which provide industry-leading levels of availability. In addition we use a multiple server architecture with site mirroring. Further information is available on request.
Outage reporting
In-house monitored NOC dashboard with associated automated email alerting.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
System users are allocated different levels of access as per their role e.g. Administrator, Manager, Underwriter, Supervisor, Date Entry. Each roles has differing levels of access restriction and these are controlled by the client at Administrator level. Alternatively SamePage will set access levels as per the clients requirements.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
20/6/2017
What the ISO/IEC 27001 doesn’t cover
Our services are MS Azure hosted hence benefit from Microsoft's certification (as quoted above). Services covered are:
Compute: Batch, Cloud Services, Functions, Service Fabric, Virtual Machines.
Networking: Application Gateway, Azure DDoS Protection, Azure DNS, ExpressRoute, Load Balancer, Network Watcher, Traffic Manager, Virtual Network, VPN Gateway.
Storage: Backup, Import/Export, Site Recovery, Storage (Blobs, Disks incl. Managed Disks, Files, Queues, Tables) including Cool and Premium Storage, StorSimple. Web +
Databases: SQL Database, SQL Server Stretch Database.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/6/2017
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
All hosted services and infrastructure provided by MS Azure are covered.
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
At SamePage we follow our own internal Information Security Policy document (which can be share with clients). Reporting is strictly hierarchical on policies are enforce through regular audit and review.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components are uniquely identified and versions of each tracked within each hierarchy. All changes are thorough tested for potential impact within a separate Quality Assurance (QA) environment.
Vulnerability management type
Undisclosed
Vulnerability management approach
We constantly monitor our hosting and software providers for updates on potential threats. We also employ MS Azure penetration and security tools to continually test our platform for vulnerabilities. The rapidity of patch application is directly link to the severity of any identified vulnerability.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise MS Azure threat and intrusion monitoring to identify potential compromises. Any such compromises and responded to immediately, as a matter of urgency.
Incident management type
Supplier-defined controls
Incident management approach
User have a designated point of contact whom they contact directly, via email or phone, in the event of an appropriate incident. Full de-briefs are undertaken once the incident has been addressed or resolved.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.50 to £10.00 per transaction per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
SamePage is happy to provide a view-only/limited functionality version of its platform for trial purposes. Free trial periods are typically limited to 7-14 days.

Service documents

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