Total Enterprise Solutions

Microsoft Dynamics 365 Business Central (on-premise) Licenses

Microsoft Dynamics 365 Business Central is a market leading ERP solution that allows you to improve efficiency and streamline your business processes. Providing a centralised integrated platform from which to run your entire organisation on. We provide the associated licenses and license management service to ensure complete compliance.

Features

  • Enterprise Resource Management (ERP)
  • Budget Management
  • Finance Management
  • Project Management
  • Complex payment processing
  • Mulitple hosting options (onprem, public & private cloud)
  • Business intelligence and reporting
  • Total Managed service of Microsoft Dynamics NAV/ Business Central
  • Multiple deployment options, desktop, web and mobile
  • Document capture and storage

Benefits

  • Streamline Finance Functions Through ERP
  • Supported by Microsoft Dynamics Gold Partner expertise
  • More agile finance application
  • Easier access to data modelling and insight analysis
  • Scalable to support the demand growth
  • Easily configurable reports and Business intelligence dashboards
  • ISO 27001 and Cyber Essentials accredited

Pricing

£7 to £75 a user a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 7 3 6 6 3 5 8 7 5 9 6 0 9 7

Contact

Total Enterprise Solutions Andrew Lees
Telephone: 0345 257 1173
Email: andrew.lees@totalenterprisesolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Dynamics 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no service constraints.
System requirements
  • Microsoft Edge
  • Google Chrome 77.0 for Windows
  • Mozilla Firefox 69.0 for Windows
  • Safari 12.0 for macOs
  • Internet Explorer 11
  • Microsoft Office 365, Microsoft Office 2019, or Microsoft Office 2016
  • Windows 10 S, Home, Pro, Enterprise, Education (32-bit and 64-bit)
  • Android 6.0 or higher (tablet and phone)
  • IOS 10.0 or higher (iPad and iPhone)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times link to the support case priority, as described in our SLA's.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our support portal is ServiceNow is developed with the goal of adhering to the guidelines in WCAG 2.0. With continual testing to ensure that the ServiceNow interface is accessible to users with disabilities.
Onsite support
Onsite support
Support levels
Our support services are available via our UK based support portal, using the leading ServiceNow service technology to provide a modern approach to customer support. We have strict SLA’s for each of our support case priority, as outlined: Priority 1 – Target Response 10 minutes, Resolution Target 4 hours. Priority 2 – Target Response 30 minutes, Resolution Target 1 day. Priority 3 – Target Response 2 hours, Resolution Target 4 days. Priority 4 – Target Response 2 hours, Resolution Target 7 days. In tandem to our support desk we provide dedicated Account Manager who work with you to get the maximum value from your Microsoft Dynamics investment and develop a roadmap based on upcoming feature releases. Our support desk is completely aligned to ITIL v4 continued service improvement to ensure that we are continually delivering world class services. In addition we send customer satisfaction (CSAT) surveys to get feedback from our customers 'how well we've been doing?'.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have a proven methodology to empower users through onsite training.
There are also live webinars, videos, customer source portal and user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be exported in various electronic devices. We are ISO 27001 certified and are safe handling your data.
We do not store any of your data on our servers.
End-of-contract process
TES are happy to assist with transitional activities at the end of a contract. This may be chargeable depending on the nature of the work required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dynamics 365 Business Central is by design mobile and desktop enabled with the same level of functionality.
Service interface
No
API
Yes
What users can and can't do using the API
All areas of the application can be deployed through API to seamlessly interact with both all Microsoft applications and other 3rd party applications.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All areas of Business Central can easily be configured to suit your needs, this is typically controller via the system administrator via the admin console.

Scaling

Independence of resources
Microsoft Online Services utilises various Cloud Scale technologies which ensures multi-tenant services are not affected in terms of peak usage.

Analytics

Service usage metrics
Yes
Metrics types
Regular updates are shared via our ServiceNow support desk.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be imported or exported as required. It can be stored locally or in the Cloud.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
TXT.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
TXT.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Microsoft Azure commits to guaranteeing at least 99.9% availability of service per month. If Microsoft fails to meet this SLA customers are given service credits based on the following: < 99.99% =10% credit <99% = 25% credit <95% = 100% credit.
Approach to resilience
Resilience is built into the Azure environment by design consisting of High Availability - Maintaining acceptable continuous performance despite temporary failures in services, hardware, datacenters, or fluctuations in load. Disaster recovery - Protection against loss of an entire region through asynchronous replication for failover of virtual machines and data using services such as Azure Site Recovery and geo-redundant storage (GRS) Backup - Replication of virtual machines and data to one or more regions using Azure Backup. Further detail can be provided upon request.
Outage reporting
Outages are communicated via dashboards API's and email/ phone alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Password entry
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
31/12/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a information security management system implemented under our ISO 27001 certification. This describes multiple policies and adherence to these is assessed through regular management reviews.
This can be evidenced on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management processes are described in the ISMS-03-002 process of our Information Security Management System (ISMS) which is available on request. This outlines procedures for change scoping, change advisory board (CAB), risk management and deployment.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is described in the ISMS-03-003 Risk Assessment Procedure of our Information Security Management System (ISMS) and is available on request. It outlines how to identify, classify and manage risks in the context of information security and business continuity.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft processes are: Detect: This is the first indication that a security event has occurred and initiates an investigation. Assess: An incident response team member assesses the impact and severity of the event. Diagnose: Security response experts conduct a technical/forensic investigation to identify containment, mitigation, and workaround strategies. If needed the customer incident notification process begins in parallel. Stabilize and recover: The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately. Close: The incident response team creates a post-mortem record that outlines the details of the incident.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Information Security Management System (ISMS) implemented as part of our ISO 27001 certification includes a security incident management policy ISMS-02-009 (available on request). This classifies security incidents describes how to report them and also the activities of the Security Committee.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£7 to £75 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30-day free trial

Service documents