In-tend Ltd

Project Management & CRM

The In-tend e-Procurement Solution offers e-Tendering, DPS (Dynamic Purchasing Systems), e-Evaluation, Contracts Management, e-Auctions, Dashboard Charts and e-Vendor Management modules. In-tend provides step by step and tailored templates to suit occasional users and advanced staff covering all process and procedures. In-tend complies with all latest EU and Public Contracts Regulations.

Features

  • e-Tendering
  • e-Contracts Management
  • e-Evaluation
  • e-Auction
  • e-Vendor Management
  • DPS (DynamicPurchasing System)
  • Audit Trail
  • Dashboard Reporting & Analytics
  • e-Vendor Management & Spend control
  • P2P (Procure To Pay)

Benefits

  • Manages Risk, Ensures Compliance and meets with current Regulations
  • Ensures Transparency and Fairness
  • Facilitates saving through best practice and fair competition
  • Contract Register, Document Management & monitoring SLA's
  • Control of Supplier Database from Registration to Approved Lists
  • Visual charts and graphs illustrating real-time user activity
  • Ability to create tailored & bespoke reports
  • Date/Time Stamped log of user and supplier system activity
  • Links with current ERP databases via secure API web services
  • Facilitates full control over DPS framework processes

Pricing

£500 to £200,000 a licence

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 7 3 4 4 4 0 9 3 1 8 7 0 2 8

Contact

In-tend Ltd Euros Jones
Telephone: 0114 407 0056
Email: tenders@in-tend.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No service constraints
System requirements
  • User must have an internet connection
  • User must have a web browser (All versions supported)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target is less than 1 hour by email or ticket, immediate via telephone
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
In-tend provide full telephone and email support to all buyers and suppliers via an in-house UK help desk.
Support is structured on a tier basis with 1st line support being for simple queries and 2nd line support for more complex scenarios.
All support elements are logged via an internal support management system with tickets and reference numbers generated for reporting and referral purposes.
Support for both buyers and suppliers is fully included within the initial purchase of the system itself.
All customers are assigned a Technical Account Manager who will conduct review meetings
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide training and Project management to all customers which can be delivered either onsite or online. User documentation such as help guides are also available where required as well as access to a training 'sandpit' environment.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
This would need discussion based on the requirements of the user and the volume and format of data for extraction.
End-of-contract process
This can be dependant on user requirements however in general, the contract price includes: System licence (x1 off license for unlimited No. of users), support, user and supplier portals, training, annual hosting and maintenance with selected upgrade enhancements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
API
Yes
What users can and can't do using the API
In-Tend has a dedicated development team who work closely with our customers to further enhance and develop our systems and solutions to cater for specific needs.

As a result this would need to be a customer specific discussion based on user requirements and circumstances
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Described as a 'Structured blank piece of paper', many areas of the system can be tailored and configured to suit each organisation's requirements as well as the individuals operating within each organisation.
Any customising done by users would depend on their rights & permissions which is set by their organisation.

Scaling

Independence of resources
In-tend offer a load balanced scaleable platform which ensures users are not affected by spikes in demand. Our hardware is upgraded on a regular basis to far outweigh the current demand at that time.

Analytics

Service usage metrics
Yes
Metrics types
System usage for previous month and to date since day one
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Various formats are available to the user for exporting using system functionality.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XML
  • DOC
  • Crystal Report
  • Print
Data import formats
Other
Other data import formats
  • XLS
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements
Approach to resilience
Available on request
Outage reporting
No outage experienced to date, however immediate telephone contact should this ever occur

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
All system access is controlled by the end user Administrators who can set rights & permissions against individual users or groups of users. These restrictions determine what the user can access or cannot.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
28/03/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Card net and AIB
PCI DSS accreditation date
January 2017
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In-tend are certified with ISO 27001 Information Security and therefore
have audited security policies and numerous processes embedded within
the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed
periodically and are subject to external audit annually. In-tend is
organised into several departments each with a department head and
deputy department head who are responsible for ensuring all procedures
are followed. Each department head reports directly to the Director of
Operations who reports into the CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In-tend runs on its own hardware platform on Microsoft SQL server. The system is upgraded quarterly and this follows a strict change control process of an 8 week release cycle which is communicated to customers at each step. In-tend is 27001 Information Security certified and as such is externally audited annually on IT security. As part of ISO 27001 In-tend operate a Statement of Applicability which comprehensively manages the control measures in relation to all relevant risk factors. All file systems are / have audit switched on and are centrally logged and monitored.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Virus scan software is also run against backups to ensure historical data is also clean. Patches relating to any potential issues or threats are carried out immediately. Patches for software bugs or fixes are carried out between our quarterly releases as and when required however these can be on average every two weeks.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In-tend follow the standards set by our ISO procedures such as 27001, 9001 and 14001. With regards to any compromises we respond immediately following the procedures set. Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Response to any compromises would be immediate action.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are managed via an ISO controlled incident form which is used to manage an incident through to solution. This will then be signed off by the department head or director. Procedures are in place for staff to follow when an incident occurs which includes the escalation process. All incidents are reviewed in our six monthly management meeting attended by the Director of Operations and the minutes are subsequently are audited in the ISO annual external audit.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 to £200,000 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Access to a sample portal where users can explore the system in its entirety. Users can run full 'dummy' processes and act as both Buyer and supplier to ensure the system provides the necessary functionality.

Time-frame is flexible but commonly 1-2 weeks allowing users to fully explore the system.

Service documents