Thomson Reuters

Thomson Reuters Federated Search

Thomson Reuters Federated Search can support different applications and solutions. It integrates searching and alerting across online information services and internal databases. Automated login and searching of different services, delivering results via web based browser interface. Deployed in government departments and businesses to improve efficiency, consistency, quality of search information.

Features

  • Federated search of internal and online systems and services
  • Asynchronous search of the services and systems
  • Authentication to all systems and services, internal and online
  • Single search syntax for users, correctly applied to each service
  • Language independent search and user interface, Unicode support
  • Bookmarking, collection and sharing of content from all services
  • Integrates with Active Directory for authentication and auditing
  • Flexible output formats for all content discovered and shared
  • Can be installed or hosted, subject to specific requirements
  • Create alerts populated by multiple searches and data feeds

Benefits

  • Simplify the searching of internal and online content
  • Integrate internal and external sources including free and paid services
  • No need to use different search interfaces for different content
  • Reduces the need to remember multiple usernames and passwords
  • All access is via an intuitive web browser interface
  • Improves search efficiency across teams, departments and businesses
  • Improves consistency by ensuring all relevant content is searched
  • Improves quality through better use of all available information
  • Enables collaboration across teams and all relevant content resources
  • Maximises the value of high cost information

Pricing

£275 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

772963717309941

Thomson Reuters

Joanne Fowler

02075424658

joanne.fowler@thomsonreuters.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Thomson Reuters Federated Search is designed to be accessible from a standard web browser without the need for specific software to be installed on the users machine.
System requirements
  • Accessible from a standard web browser
  • No specific software needed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided during normal business hours Monday to Friday excluding English Public holidays. Support is provided via email and telephone and all issues reported are prioritised and responded to in line with the following response times: 2hrs for high impact issues 4hrs for medium impact issues 3 business days for low impact
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Subject to requirements in any negotiated contract
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is offered via a secure website with the initial set up and training included in the price. To help users make the most of this solution we deliver comprehensive and tailored training sessions to suit each organisation's needs. We also provide support via phone, email and face-to-face throughout the year.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Request to the service provider and at a negotiated price.
End-of-contract process The service will be terminated and decommissioned unless the contractor requests additional services like data extraction.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We don't do any in-house testing but have worked with clients to test their assistive technology requirements.
API Yes
What users can and can't do using the API There will be an API for this service by the end of 2017. Authentication credentials supplied to customer. API functions include user registration, source management, search capabilities.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding and source configuration by customer administrators through complimentary administration site.

Scaling

Scaling
Independence of resources Federated Search is highly scalable and capable of handling any demand placed upon it.

Analytics

Analytics
Service usage metrics Yes
Metrics types We have an administration site available that can provide data on usage, this data can be exported for more sophisticated analytics if required.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Request to the service provider and at a negotiated price.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
There is no refund mechanism.
Approach to resilience Available on request
Outage reporting E-mail alerts to the named administrators

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Restricted to named users
Access restriction testing frequency Less than once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institute
ISO/IEC 27001 accreditation date 07/10/2016
What the ISO/IEC 27001 doesn’t cover There are no teams supporting this application that are not covered by ISO/IEC 27001 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are committed to our information security Risk Management Program and our charter is approved by the Executive Committee. We have an extended team of certified security and privacy subject matter experts located globally and dedicated to the security of our products and services. Our information security policies and standards are aligned to an international standard to provide assurance globally of practices that ensure confidentiality, integrity and availability of our products and services. We demonstrate our commitment to a secure operating environment by our ongoing certification program focused on our strategic data centres using the ISO 207001 standard. At a high level the following teams report into the Chief Information Security Officer (CISO): Strategy & Governance, Security Operations Centre, Business Continuity & Compliance, Enterprise Security Services, Architecture & Engineering. The CISO reports into Chief Technology Officer who in turn reports directly to the Chief Executive.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are tracked in our integrated asset management and change management systems.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We maintain all production systems at the most recent level of patches/fixes recommended. Detection and alerting mechanisms record all external attempts to access our network, or to interrupt/degrade service. Internal File-store and SQL servers don't initiate outbound traffic. Web servers respond to encrypted HTTPS connections and send computer-generated SMTP email notifications. Penetration Testing is performed, authorised vendors attempt known exploits and Hack in a replica environment. Weekly, vulnerability assessments are performed and quarterly static and dynamic scans are performed. We use an intrusion detection system to collect information on network activity and search for any attacks on The internal networks.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A production and geographically separated hot fail-over with near real-time data sync is used in addition to onsite disk-to-disk bit-level backups. Also available on request is the Disaster Recovery & Business Continuity whitepaper.
Incident management type Supplier-defined controls
Incident management approach Our incident management process is designed to ensure incidents are dealt with consistently and to restore normal service operation as quickly as possible, minimise any adverse impact on business operations, to ensure that the levels of service quality and availability are maintained. We provide appropriate and timely information to customers during high impact incidents. Incident management provides input to the problem management process after normal service has been restored, to facilitate effective problem and error control and reduce the number of related future Incidents. Information is recorded and Daily Service Reviews are conducted to review the status of managed incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £275 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Yes, the service can be provided on a trial basis

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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