Dreamtek (TA The Virtual Forge)

Learning Management System

The learning solutions delivered provides learners with the opportunity to participate in online training, book classroom training sessions and work towards their accreditation all from one central portal. Each learner has their own unique personalised curriculum, plus access to a training library with extra content for learning.

Features

  • Online learning
  • Remote Access
  • Real-time reporting

Benefits

  • Cost savings on travel
  • Time savings on travel time
  • Reduced carbon footprint
  • Reduced costs on training staff hours

Pricing

£100 to £1000 per unit

  • Education pricing available

Service documents

G-Cloud 11

772816474878431

Dreamtek (TA The Virtual Forge)

Garrett Doyle

07595116625

Garrett.Doyle@thevirtualforge.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Service designed around client requirements, uptime is guaranteed at 99% allowing time for maintenance or unplanned outages.
Support is limited to P1 critical issues out of hours only. In hours support 9am to 5pm Monday to Friday
System requirements
  • Latest version of Chrome
  • Latest version of IE
  • Latest version of Safari
  • Latest version of Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

P1 - Critical - 2 hours P2 - High - 4 hours P3 - Medium - 8 hours P4 - Low - 24 hours UK hours 8am - 9pm. Out of hours support for P1 only.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only. Priority 1 / Urgent Service down; unusable by all parties, Priority 2 / High Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3. Priority 3 / Medium Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround. Priority 4 / Low Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started End users are invited to join the programme by their managers and can access help pages to guide them through the system.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All client data is cloud based so will be extractable via a secure method acceptable to the end user/client.
Typical example of data transfer would be via sftp server, or via secure service nominated by client.
Following end of contract, client data will be deleted per client requirement and GDPR compliancy.
End-of-contract process Contracts are typically renewed annually.
If the client / supplier decide to terminate the contract, or the contract ends at mutual consent any client data will be made available for up to 60 days following contract termination. Client and user data will be deleted from supplier servers at client's direction.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully responsive.
API No
Customisation available Yes
Description of customisation LMS can be built to client specifications.

Scaling

Scaling
Independence of resources Provision of multiple instances. Auto-scaling in place for further instances if pre-agreed thresholds are exceeded.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types

CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types

Real-time dashboards
Regular reports
Reports on request
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach AWS manage encryption at rest.
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Downloadable via pdf or spreadsheet/csv.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Xlsx
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Use infrastructure assuring 99.9% uptime
Approach to resilience Available on request
Outage reporting Public dashboard Email alerts Text messages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Different levels of granted access have visibility over different levels of content.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British assessment bureau
ISO/IEC 27001 accreditation date August 2018
What the ISO/IEC 27001 doesn’t cover .
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Company Information Security Policy must be signed by all employees, and is updated regularly. CTO – The company’s Chief Technology Officer is responsible for corporate-wide IS system planning, implementation, and execution. Information Security Manager – The IS Manager is responsible for the company-wide datacenter and network infrastructures. DevOps Engineers – The DevOps Engineers are responsible for all enterprise business systems. Internal Users -- All members of the the company User Community are required to familiarize themselves with the policies outlined in the The Company Employee and Contractor IS Policies document.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach .
Vulnerability management type Supplier-defined controls
Vulnerability management approach .
Protective monitoring type Supplier-defined controls
Protective monitoring approach -
Incident management type Supplier-defined controls
Incident management approach -

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £1000 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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