Leidos Innovations UK Limited

Leidos Managed Cloud Hosted Services

Our managed Cloud hosting experts work collaboratively with customers to ensure that their Cloud estate meets their business requirements in terms of scalability, availability, security and cost effectiveness. We are technology agnostic and provide managed Cloud with hosting options (IaaS, PaaS, SaaS) from AWS, Azure and UKCloud among others.


  • Cloud Architecture Services – Public/Private/Hybrid and Infrastructure as Code;
  • Cloud Digital Readiness and Business Analysis Services
  • Cloud Adoption and Transformation Services
  • Cloud Deployment, Transition and Migration Services
  • Cloud Patching and Monitoring Services
  • Cloud Security Services
  • Enterprise Architecture (TOGAF)
  • Cloud Vendor evaluation and Cloud business case development
  • Cloud Strategy Development – Current and Target Operating Models (TOM)


  • Reduced CapEx/OpEx – only pay for consumed resources, reducing overheads;
  • Evergreen Systems – latest versions available immediately;
  • Security by design, Privacy by design (GDPR);
  • Reduced maintenance overhead – provisioning/retrial of new services is accelerated;
  • Access to bleeding edge services in ML, AI and Analytics;
  • Growth ready elastic compute, network and storage available on-demand;
  • Environmentally friendly - Reduced Carbon footprint – Greener IT;
  • Aligns with Government Cloud First Policy/Digital by Default standard;
  • Simplified and cost effective consumption based licensing;
  • Compatible will all other Leidos GCloud offerings and features.


£0 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@leidos.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

7 7 2 2 2 1 5 6 7 0 9 8 7 8 3


Leidos Innovations UK Limited Natalie James
Telephone: +44 (0) 333 6000 200
Email: publicsector@leidos.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Leidos will work with the customer to define what other software services are needed as part of the requirement gathering
Cloud deployment model
Public cloud
Service constraints
Leidos has not identified any service constraints.

For maintenance windows, Leidos adheres to the following.

“Planned Maintenance” means any pre-planned maintenance of any infrastructure relating to the Services. Leidos provides the customer with at least twenty four hours’ advance notice of any such planned maintenance, the details of which will be discussed and agreed in advance.

“Emergency Maintenance” means any emergency maintenance of any of the infrastructure relating to the Services. Whenever possible, Leidos provides the customer with at least six hours’ advance notice, of any such planned maintenance, the details of which will be discussed and agreed in advance.
System requirements
  • Flexible implementation
  • Flexible configuration
  • Flexible customisation
  • Flexible licensing agreements
  • Partnerships with AWS, Azure, UKCloud
  • End-to-end tailored management of cloud hosted services

User support

Email or online ticketing support
Email or online ticketing
Support response times
This depends on SLAs and the agreed requirements with our customers
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via existing service management tools and self service portal.  This is a bespoke feature which is designed to meet customers requirements.
Web chat accessibility testing
No specific testing has been conducted by Leidos
Onsite support
Onsite support
Support levels
Service Levels and KPIs are developed to focus Leidos on realising the right outcomes according to the business priorities and drivers.
Our support services are tailored to the requirements of the customer and Service Levels are designed to meet the customers’ requirements. The cost of support depends on a combination of the support scope, the service levels required and the hours of service. Each support arrangement is customised to the complexity, and criticality of the services being managed and supported. It is also dependent on the underlying SLAs of the hosting platform provided by our partner.

Leidos can provide a Service Delivery Manager Capability, escalation contacts and process for both technical and service related escalations. Leidos believes in Continual Service Improvement and agrees a process with customers as to how this activity is conducted to ensure mutual benefit.

Examples of the support arrangements Leidos currently provides are as follows:
• Business hours support (Monday to Friday, 8:30am to 6:00pm);
• Extended business hours support (Monday to Friday 0800 – 2000);
• Core hours support (Monday to Sunday, 8:30am to 6:00pm);
• 24/7 support (365 days per year, 24 hours per day)
Support available to third parties

Onboarding and offboarding

Getting started
Where relevant, Leidos works with customers to define and validate their application requirements to determine the exact configuration of their solution. The on-boarding and off-boarding process is dependent on the specific requirements of the solution, and the delivery methodology agreed upon. Typically this process includes documentation and knowledge transfer activities
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Leidos assists the customer by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise.
End-of-contract process
Leidos assists customers by planning and executing exit projects from cloud solutions. Typically an Exit Plan is created and agreed with the customer which is then revised as required across the duration of contract engagement. This is costed separately from other services as a standalone exercise.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The solution is optimised for mobile use. There are some differences in terms of look and feel of the UI appropriate to use on a mobile device.
Service interface
Description of service interface
Defined during delivery to meet the agreed customer requirements
Accessibility standards
None or don’t know
Description of accessibility
We suggest our customers contact Leidos for specific accessiblity requirements
Accessibility testing
No specific testing has been conducted by Leidos
What users can and can't do using the API
We suggest our customers contact Leidos for specific requirements on API specs
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
In order to guarantee that users are not affected by the demands from other users, Leidos and its partners use resource reservations and shares such as internet bandwidth shaping. In addition, our hosting partners ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand; their capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.


Service usage metrics
Metrics types
HTTP request and response status
Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, MS (Azure) UKCloud, NetApp, F5, Cisco

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
All stored data is encrypted at rest and where desired, the keys can be held and managed by the customer. Access to data is controlled by Identity and Access Management by pplying Role Based Access Control (RBAC) aligned to the customers requirements.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Leidos assists customers through understanding specific customer data export requirements and designing a process to expedite data export in an effective, secure and cost efficient manner. This process is costed separately and is influenced by different variables including the volume and complexity of data to be exported.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
As part of the solution design, Leidos will implement the most appropriate and secure access from the buyers network. This may be a simple IPSEC / SSL VPN from the users devices, a site-to-site VPN from the buyers premises or VPN connectivity over a private circuit including direct connect for AWS and Expressroute for Azure. Leidos will also implement Cloud Access Security Brokerage should the solution require it.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Leidos uses the principles of secure by design and privicy by design to inform our designs. We ensure that proportionate and appropriate security measures and controls are integrated to the design in a layered, defence in depth approach founded on Identity and Access Management (IDAM) and software defined, context aware networking. Where it is necessary to meet customer requirements and satisfy with compliance regulations, Leidos will implement Security Event and Incident Management (SEIM) solutions, next generation security protection, Cloud Access Security Brokers (CASB), Data Loss Protection (DLP), Intrusion Detection / Prevention (IDS/IPS).

Availability and resilience

Guaranteed availability
Leidos agrees appropriate service levels with customers to ensure the hosted, managed services meet the customers’ requirements. We ensure we have the appropriate underpinning contracts and Operating Level Agreements (OLAs) in place to ensure we can deliver the levels of availability that are necessary.
Approach to resilience
Our hosting partners’ services are deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). We design solutions to ensure they span multiple sites, regions or zones to ensure service continuity should a failure occur.

Each datacenter is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All datacenters are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Outage reporting
All outages will be reported via the platforms’ Service Status page and the notifications service within the platform providers’ portals. Outages are identified as planned maintenance, emergency maintenance, and platform issues. In addition, the designated Leidos Service Delivery Manager contact customers proactively as appropriate. Leidos develops custom portals for customers use.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Our hosting partners’ management interfaces are only accessed by Leidos and not by the customers directly. Leidos verify the identity of a user through out ASSIST support portal, where users will authenticate using a username and password. If a user chooses to call our service desk, we verify the identity of the caller by “secret word” or challenge and response before providing any information or services.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register LRQA
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Accreditation is granted during delivery, aligned to the users' business requirements, as it is provided on a application/service by application/service basis; the date provided above is an example of one of those ISO27001 accreditations we received for a specific customer.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • ISO27018
  • Cyber Essentials
  • Cyber Essentials Plus
  • ISO20000
  • PSN
  • ISO27017

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Our hosting partners have a number of inter-connected governance frameworks in place which control both how they operate and the manner in which they deliver cloud services to our customers. Many of these have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018. Our hosting partners put in place an integrated suite of information security policies including but not limited to:

• Acceptable Use;

• Antivirus Protection;

• Asset Management;

• Business Continuity Management;

• Data Protection;

• Password Management;

• Personnel Management;

• Supply Chain Management.

These policies address purpose, scope, roles, responsibilities and management commitment. Similarly, Leidos writes a customise Information Security Management Plan for each customer that explains how we managed and secure customer data within our systems. This is made available to the customer at contract commencement.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Leidos follows ITIL aligned Service Asset and Configuration Management (SACM) and Change Management processes. We maintain asset lists and a configuration management database any changes to which are governed by change control. These are maintained on our ASSIST Service Desk system based on the market leading ServiceNow product which is accredited to the ISO20001 standard.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our hosting partners have documented vulnerability management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Leidos works with customers to ensure that cloud deployments are proactively managed to ensure security integrity using out hosting platform partners native tools and third party products where required.

Leidos has a cyber security capability and works with other organisations (including NCSC) to assimilate real-time threat information which we use to make decisions relating to the mitigation of vulnerabilities in customer environments.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Following best practice from the National Cyber Security Centre (NCSC), Leidos and our partners protect platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment. Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13. It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7. Any mitigating actions are agreed with the customer and carried out in line with SLAs agreed at contract commencement.
Incident management type
Supplier-defined controls
Incident management approach
Leidos and our hosting partners follows strict incident management processes. Leidos and some of our partners follows processes which have been implemented, maintained and assessed in accordance with the guidance from ITIL and the current ISO20000 and ISO27001 standards.

Incidents can be reported through the Leidos Service web portal or by telephone to our Service Desk operatives. Other incidents are triggered by alerts provided from the hosted platform and are treated in the same way. Leidos reports incident statistics on a regular scheduled basis, and can provide ad-hoc reports should the customer desire.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
As per customer requirements


£0 a unit a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@leidos.com. Tell them what format you need. It will help if you say what assistive technology you use.