JBi Digital

Website & Digital Consultancy

JBi is a web design, development and digital marketing agency all rolled into one. We can help you ask the right questions to build the best digital strategies for the future. Expertise in a variety of technologies and platforms: Drupal, Magento, WordPress, AngularJS, plus digital strategy and cloud hosting management.

Features

• Understand business needs to drive bespoke digital strategies
• User research, stakeholder interviews & scope creation
• Planning - Information Architecture Planning, documentation, wireframes, user stories
• User experience led digital design, responsive modern interfaces
• Secure web and app development: PHP, Drupal, open source, bespoke
• Customer focused project and account management (Agile and Waterfall)
• Ecosystem architecture, Cloud based hosting design and management
• SEO consultancy, analysis and implementation

Benefits

• Finding the right digital strategy for your KPIs
• Collaborative & friendly team who work closely with the customer
• Development using best practices
• Fast responsive project teams - guaranteed response times
• Opportunity for ongoing support service
• Opportunity for accompanying training and documentation
• JBi is Cyber Essentials accredited

£640 to £1,320 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jbidigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

772100519638798

Contact

David Gelb
0207 043 2510
tenders@jbidigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Discovery Phase centres around a series of interactive workshops to help us gain a strong overall knowledge of the project, from both a software and hosting perspective. ; ; These include sessions to define key objectives and to examine the existing technical & solutions architecture. We also analyse usage data, carry out security cost-benefit analysis, plus stakeholder interviews & user surveys. ; ; Throughout Discovery, we work with you to define a strategy that will help achieve your software or hosting objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our service, JBi offer a tailored training session on the system being developed. Training can be delivered at JBi Head Office, on-site or via a webinar.; ; JBi can also offer additional training sessions, user guides or application support as part of an ongoing maintenance agreement at the end of the project.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Before migrating any services, JBi will require a thorough understanding of the application design and architecture, current usage, and any other relevant information such as marketing and SEO activities, in order to formulate a full migration plan. ; ; Studying the application design helps to ensure that we recommend the most suitable cloud environment for the application. We do this by considering factors such as scalability, technical dependencies, security controls, etc. ; ; Knowledge of the end-users' usage helps to ensure there is a user migration plan in place which will minimise any interruption for those users. ; ; Understanding geographical reach helps to determine whether the use of Content Distribution Networks (CDN) is essential for the optimum loading time of the application. ; ; A marketing and SEO plan will be put in place to migrate or pause any marketing activities as well as any SEO value the application has.; ; Having an audit of all the domains, certificates, domain records and Access Controls is a great starting to determine the tasks that have to be performed when switching cloud servers. The best way is to set-up conference calls and meetings to review each system and dependencies.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At JBi, testing is a continuous process that is embedded into our development methodology. Our teams conduct peer code reviews to ensure best practices are followed and code quality is maintained throughout the project lifecycle. ; ; Our dedicated QA team prepare Test Plans, Test Scenarios & Test Cases to ensure that every aspect of the application is considered. Our QA team conducts Functional, UI/UX, Cross-Browser, Responsive Behaviour and Load/Performance Testing under heavy traffic or low network speed, plus Security Testing against OWASP top 10 guidelines and Accessibility Testing against WCAG 2.0 guidelines. ; ; Our QA team uses a mix of manual and automated testing to achieve optimal results.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: JBi work with our customers to design optimised IT systems, software solutions and Cloud hosting services to suit their specific requirements. Cloud hosting services include server upgrades and patches for operating systems and databases, backup Integrity Testing for business continuity, plus security testing, access control audits (i.e. health-checks) and ongoing server monitoring/incident management reporting. Software services include code maintenance and code factoring, out-of-warranty bug fixes, security testing, access controls audits, platform upgrades and updates and feature enhancements. We work with established hosting providers such as AWS, Rackspace and UKFast to provide a fully managed service. The JBi team will provide a range of technical services required for ongoing maintenance and support.

Service scope

• Service constraints: Cloud hosting services include server upgrades and patches for operating systems and databases, backup Integrity testing for business continuity, plus security testing, access control audits (i.e. health-checks) and ongoing server monitoring/incident management reporting.; ; Software services include code maintenance and code factoring, out-of-warranty bug fixes, security testing, access controls audits, platform upgrades and updates and feature enhancements.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All response times are defined as part of our Service Level Agreements (SLAs) and tailored for each client’s specific requirements. We also carry out regular reviews to ensure that all services listed in the SLA’s are being adhered to.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Support levels: JBi provide a range of support services to suit each client’s requirements. Services include design, development, security, marketing, testing and hosting. In addition to a ticketing system, JBi offer a personalised account management service to discuss all aspects of the account. ; ; All services are charged at the same rate as part of the support contract. The only additional support charges are for out of hours which is charged at 1.5 our normal day rate.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £640 to £1,320 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jbidigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.