Felber Consulting Limited

Kimble Operations as a Service (KOpsaaS)

We provide new/existing cloud-based Kimble user organisations with expert Kimble Operations/Administration support, including period & year-end management, timesheet/expense processing, invoice preparation, user on/off-boarding, minor configuration changes, upgrade support, user training and benefits management. We also provide 'client-side' testing/migration/training services in support of Kimble implementation and client-side project management.

Features

  • Management of weekly tracking and monthly forecasting periods
  • User management; including on-boarding and off-boarding
  • Management of year-end including cutover of holiday/rate cards/other activities
  • Processing of timesheets & expenses
  • Preparation of invoices; management of interface to finance system
  • First line user support & triage
  • Standard report preparation & ongoing development of dashboard/reports
  • Management of upgrades; assessment of organisation benefits & appropriate configuration
  • 'Client-side' implementation support; testing, migration and user training
  • 'Client-side' project and programme management

Benefits

  • Speedier Kimble implementation; no need to learn admin aspects initially
  • Less staff time taken from client-work
  • Focus on Kimble support of end-to-end project management & profitability
  • Can gradually build in-house operations/admin capability over agreed period
  • Option to fully out-source all/some operations and admin skills
  • Additional early implementation support reduces elapsed time to benefits
  • Focus on dashboards & reports brings greater insights/benefits earlier
  • Greater ROI through effectively leveraging appropriate upgrade functionality

Pricing

£945 to £1150 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

7 7 1 8 2 7 2 9 2 4 1 6 6 1 4

Contact

Felber Consulting Limited

Simon Teale

07713 115298

simon.teale@felberc.com

Planning

Planning service
Yes
How the planning service works
Buyers will already have requirements for their Cloud procurement, including criteria for post implementation administration.

Where the procurement is supporting transformation the buyer's Organisation will be looking to outsource non-core activities or minimise central resources. In complex roll-outs, there are often requirements to delay the establishment of administration roles until the final operating model is agreed.

Our service helps the organisation plan administrative support through the lifecycle of implementation and establishing 'business-as-usual' operations.

We understand what admin resources and skills are required at each stage and to support the implementation milestones and during the working week and months.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Cloud-Based Kimble Professional Services Automation (PSA)

Training

Training service provided
Yes
How the training service works
We provide training as a key component of this service.
We will act as a first line support and provide training in new features (regular updates of cloud Kimble system) and in the case of emerging skills gaps or lost capabililities.
We will establish your approach and process for Kimble operations and administration and then train your own staff once you are ready to take this on.
Training is face-to-face, via webinar or other medium such as video.
Training is tied to specific services
Yes
Services the training service works with
Kimble Cloud-Based Professional Services Automation (PSA)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Setup and migration approaches are determined as part of the implementation. Most critical migrations occur just before go-live.

In practice, requirements focus on in-year summary project information pertaining to current projects and the approach can vary from full manual entry to automation using standard or bespoke tools which reformat data from legacy systems to be imported into Kimble.

Often the approach is a consequence of the availability (or non-availability) of the legacy system post-implementation.

For more complex / comprehensive situations, we carry out a 'dress rehearsal' of automated data migration in a sandbox.
Setup or migration service is for specific cloud services
Yes
List of supported services
Cloud-Based Kimble Professional Service Automation (PSA)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We do provide quality assurance on engagements or for services over £100K or on other engagements or for services as agreed with the buyer. This takes the form of a quality review by another expert not associated with the engagement or service provision.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Felber Consulting provides support throughout the Kimble implementation period (if engaged 'client-side') and then support is integral to our services post Go Live. The nature of support will vary according to the design of the management service but typically would include first line user support / triage for Kimble.

Service scope

Service constraints
Support only being available remotely and during UK working hours.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support built into the managed service depending on organisation's requirements.
Available 6 to 12 (18 hours) during initial implementation engagement.
When off-site during course of initial implementation engagement support will be provided within a business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support built into the managed service in line with organisation's requirements.
Available 6 to 12 (18 hours) during initial implementation engagement.
When off-site during course of initial implementation engagement support will be provided within a business day

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Kimble Applications Limited

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£945 to £1150 per unit per day
Discount for educational organisations
No

Service documents

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