Hybrid Mail Communication Managed Services

Delivery of Managed SaaS solutions and integrated workflows.


  • GDRP compliance features
  • Personalized call to action
  • Multi format output and distribution
  • Simple GUI interface
  • WYSIWYG system
  • Internally controlled content management
  • Template change/update flexibility
  • Secure on-board off-board secure password systems
  • real-time reporting and access


  • client information restricted to need know basis and compliance
  • directly relevant content to drive actions from the recipient
  • Cross platform output hard copy digital sms for customer delivery
  • print driver driven and graphic interface for ease of use
  • What you see is what you get
  • Direct ownership and digital transformation control
  • centrally controlled content design management, one click worldwide update
  • link to employee access passcode HR / IT administered
  • Secure management access for live amendments


£1000 per unit per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

7 7 1 8 1 2 4 3 0 0 1 8 3 9 0



Stephen Fieldhouse


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Archive
Mail fulfillment
Postal Services
SMS Services
Content management
Finance Packages
AFP & IPDS inclusion
Fully Managed Communication Service and Consultancy
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints All solutions are specifically configured around the clients needs and can be as secure or open as requested. In most installations the data being used is personal and firewalls and secure connectivity is implemented for GDRP purposes
System requirements
  • Software licences
  • Fierwall (potentially)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Response 9-5 Mon - Friday

Additional support options are available at a charge
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Weblink
Web chat accessibility testing All ready available from multiple partners and can add IVR or call center support if needed
Onsite support Onsite support
Support levels Level 1 Call
Level 2 Remote Access
Level 3 Onsite Support

All based on SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training
Content Education
Change management
User key personalisation (based on ability and process)
Online support
Telephone Support
Regular account management
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data will be duplicated on their own server or on a cloud server that will be returned via the secure sftp or on an agreed physical platform. All copies will be deleted from the existing platform
End-of-contract process All licence access and program capability will be stopped at the end of the contract unless agreement to continue the service has been adopted and financial implications agreed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Subject to which application, as some options are only available on desktop
Service interface Yes
Description of service interface Access granted to secure login
Accessibility standards None or don’t know
Description of accessibility Web link or phone
Accessibility testing Can link to 3rd party assertive technology
What users can and can't do using the API Can monitor progress, production and simple actions
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Operational security
Content Management
Look and feel of GUI

Security password for access to customize

Authorized personal can make simple alterations while complex configerations are done by the software teams


Independence of resources All solutions are load balanced based on usage and have buffer contingency in place to secure consistent performance


Service usage metrics Yes
Metrics types All of the system can track and record data flow and action delivery in real time including user submission and distribution
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Multiple re-sellers and service providers based on client requirements

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported in multiple ways ie: via a secure sftp, dropfolder, hotfolder, printdriver, and is based around the customers needs and requirements
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML
  • PDF
  • Microsoft office (word etc)
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Html
  • Pdf

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability SLA's will be agreed during the due diligence and contractually agreed based on capability and structured on the clients needs
Approach to resilience The systems are based around the clients needs and can have mirrored storage, multi site contingency, and archived in multiple formats. This is standard practice
Outage reporting API and email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Can be defined by the client and implemented via the centralized secure architecture of the clients system
Access restrictions in management interfaces and support channels All systems are structured through password access protocol and individual user administration rights
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication Can be linked to additional access authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Our partners
ISO/IEC 27001 accreditation date Various
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Our partners
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification Our Partners
PCI DSS accreditation date Various
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications Partners have multiple certifications

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ICO

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have an internal team to track and deliver analytics to the clients and deliver information on secure structure change based on known certification
Vulnerability management type Supplier-defined controls
Vulnerability management approach All threat risks are continually assessed and any patches are checked prior to be imported onto the network. All information is gathered from various sources including government
Protective monitoring type Supplier-defined controls
Protective monitoring approach All processes are continually monitored and any incidents logged and investigated. A structured escalation process is then adopted and can be addressed within minutes automatically or manually
Incident management type Supplier-defined controls
Incident management approach Reports are provided by email within an agreed time frame and structure. Users can report incidents via email, portal or verbally

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)


Price £1000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Initial Audit
Pilot Process
1 - 3 month process

Service documents

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