Barracuda Web Application Firewall

Barracuda Web Application NextGen Firewall, highly scaleable security solution protects applications from both targeted and automated attacks both on-prem or in the cloud with Amazon Web Services, Azure and Google Cloud Platform. Security is integrated into various firewall technologies as web filtering, malware, intrusion prevention, threat protection & anti-spam protection


  • Content Rewriting
  • Comprehensive Logging
  • BOT Mitigation
  • Authentication Offload
  • API Protection - JSON & XML
  • DDoS Protection
  • OWASP Top 10 Protection
  • Mutual TLS
  • Load Balancing


  • Enhanced Cloud Load Balancing
  • Protection from Web Attacks
  • Advanced Authentication Schemes
  • Logging & Reporting
  • Granular Security Controls
  • Vulnerability Management
  • Compatable with Amazon Web Services
  • Compatable with Azure
  • Compatable with Google Cloud Platform


£4570 per licence

Service documents

G-Cloud 11



James Drew

01246 572948

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints N/A
System requirements Instances for Virtual Machines (KVM, OVA, Hyper-V) 1Core -16 Cores

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided worldwide 24x7 and is a part of the Barracuda Solution Contract.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat support also available directly with Barracuda through their support site:
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Support Pricing within Licence Cost - Included in Pricing Documentation
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started COOLSPIRiT Professional Services and Pre-Sales Engineers can assist with implementation of the Barracuda Web Application Firewall, Full Barracuda Campus training available, Sales engineer support
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Tools provided/support - No customer data is stored in the device, but logs can be exported to CSV and Certificates downloaded
End-of-contract process Services are automatically terminated when the contract ends, with no customer data being affected.
COOLSPIRiT Professional Services can assist with this process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Web service - Software as a Service (SaaS), Web GUI Interface
Accessibility standards None or don’t know
Description of accessibility Web service - Software as a Service (SaaS), Web GUI Interface
Accessibility testing None
What users can and can't do using the API The device can be configured, managed and maintained through the API
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation Customisable block pages / reports / content policies / customisable notifications / per user


Independence of resources Each web filter solution is sized out for maximum no. of concurrent users


Service usage metrics Yes
Metrics types Usage - Performance & Capacity (CPU, Memory, Bandwidth, Web Attack Statistics
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Barracuda Networks

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Tools provided/support - no extra cost, No data is Stored in the device
Data export formats
  • CSV
  • Other
Other data export formats
  • CSV
  • PST
  • EML
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Not applicable
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Not Applicable
Approach to resilience Not Applicable
Outage reporting Not Applicable

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Username and password to validate user credentials. HTTPs protocol and SSH interfaces
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
  • Other
Description of management access authentication The Barracuda WAF integrates with a number of two-factor authentication technologies including client certificates, SMS PASSCODES, and hardware tokens such as RSA SecurID to provide strong user authentication.
Integrations: SMS PASSCODES, RSA SecurID.
More on this at Barracuda Campus Online

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards HIPPA
Information security policies and processes Available upon reques

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details of Controls can be requested from the vendor
Vulnerability management type Undisclosed
Vulnerability management approach Details can be requested when required
Protective monitoring type Undisclosed
Protective monitoring approach Details can be requested when required
Incident management type Undisclosed
Incident management approach Details can be requested when required

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4570 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 days free trial
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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