Optum Health Solutions (UK) Ltd

Value-Based Contracting

We leverage our experience and expertise as a payer and risk-bearing provider to help systems and commissioners design incentives and risk-based, outcomes-focused payment models. We help design payment schemes that promote care delivery value, supporting providers to work together to deliver coordinated, proactive, person-centred care using Population Health Management techniques.

Features

  • Risk-based payment design, roadmap for migrating from fee-for-service to full-risk
  • Innovative contract approaches, including value-based contracting to align incentives
  • Data analytics and business intelligence tools to effectively price interventions
  • Integrated solutions aligning clinical and back office operations, optimising efficiencies
  • Developing commissioning capabilities use integrated care and population health successfully

Benefits

  • Global evidence base of best practice in payment innovation
  • Experience leading Commissioning Capability Programme for NHS England
  • Deep NHS analytics expertise to help 'price' value of interventions
  • Actuarial capabilities -project future demand and costs based on populations
  • Proven experience as both payer and risk-bearing primary care provider

Pricing

£910 to £3500 per person per day

Service documents

G-Cloud 11

771651515633182

Optum Health Solutions (UK) Ltd

Antony Wallace

02074791749

antony.wallace@optum.com

Planning

Planning
Planning service Yes
How the planning service works We use a data-driven and evidence-based approach to improve quality of care and drive cost efficiencies, giving commissioners and providers the information they need to make the right decision for patients at the right time.

We help systems value not only the activity that is happening, but the value of activity that proactively may prevent unwarranted activity from occurring in the future.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within an hour to all queries. Our SLAs and priority allocation is included in the User Support section. At busy times the priority of the issue will be applied when determining a response and resolution. Issues are "ticketed" in the order received and customers will receive an automated reference number from our system, including email where we may not have spoken to the customer at that point. Our current performance is 98% of all issues responded to.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The service desk is accessible via email or phone.

Our telephone system targets are to answer calls within 45 seconds and our email support is designed so customers receive an automated response to recognise that their mail has been received by the service, prior to the initial agent contact.

We offer support across all our products based on 4 priority levels.

1. Response 1hr, resolution target 8hrs - for major disruption impacting many customers or more than one element of the service, or any clinical risk related issue.
2. Response 2 hrs, resolution target 2 working days - for major disruption impacting one element of the service.
3. Response 4 hrs, resolution target 5 days - for general support issues where impact is minimal. All service requests sit under this category.
4. Response 8 hrs, resolution target agreed with customers for non urgent issues with little business impact.

Users are provided with a unique reference number and our objective is to resolve on first point of contact if possible. Our targets are to achieve 95% on response and 85% on resolution.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £910 to £3500 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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