Metadata Consulting Ltd

Data Access Request

Different parts an organisation need to share data, but must follow a defined IG protocol. Our software provides departments with a clear process to request, track and approve data access requests through a customisable online interface.

Features

  • Create Data Access Requests Online
  • Define Data Access Requests
  • Record Data Access Request Questionnaire Responses
  • Define Custom Data Access Requests
  • Review Data Access Requests
  • Approve, Reject Data Access Requests
  • Collaborate Data Access Requests

Benefits

  • Online interface to create data access requests
  • Online interface to track data access requests
  • Online interface to score and automate requests process
  • Clear and transparent request and approvals process
  • Online interface to collaborate over data access requests

Pricing

£8.99 to £100 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

771643215252877

Metadata Consulting Ltd

Adam Milward

07590549421

adam@metadataworks.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Our software can be interfaced with the Metadata Exchange, so that data access requestors can specify exactly the data points they need based on the data that exists in your organisation
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements Up-to-date browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times A) Weekdays - within 2 hours
b) Weekends and Holidays - service available for an extra cost
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Feature | Micro | Mini | Medium |Large |Enterprise
Support Response Time|3-5 days | 3-5 days | 2-3 days |1-2 days |<24hours

We provide a single technical account manager for all our large and enterprise clients. For our smaller clients we provide our normal high levels of support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online documentation, quick start guides and tutorials.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Our software is open source and the data is stored in a MYSQL database. They can request the data as a MYSQL DB at the end of the contract.
End-of-contract process We include the data access request platform as a single package but usually it included as part of a general package that includes access to the Metadata Exchange and the Metadata Sentinel. There are a number of different packages available based on the number of users and the support that is needed. At the end of the contract users can request the data for no fee and then we will reprovision the server that is hosting their software.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is a slightly different interface for mobile but features are the same.
API Yes
What users can and can't do using the API Our platform has two separate components - a front end javascript interface that communicates with a back-end api. All the features available via the front end are available via the backend.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the questions that are part of the data access request and the checklist that an approver must follow.

Scaling

Scaling
Independence of resources We use a public cloud that scales up and down based on usage. Users who purchase higher value plans get their own dedicate instance which will be completely unaffected by other users of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide service metrics on request
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data as Excel documents
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability - the data access request software will be hosted 24hrs a day,
7 days a week. The only exception will be when the
software needs to be offline for a short period of time
(<4hrs) for maintenance. The catalogue should be available >98% of the time. If the catalogue does not meet these SLAs for 3 consecutive months we will refund 30% of the annual hosting cost.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We use a role based access control system for all services, users have the ability to manage users within there own organisation using the
same role based system
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adhere to the gov uk security policy framework. We have a dedicated SIRO, DSO and IAOs who actively manage our security processes. We review our security policies on a quarterly basis to ensure we are compliant and up-to-date.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We are committed to automating as much of our build and test process as possible. We use github (and bitbucket) for source control and
have recently moved to “gitflow lite” for release management. Git integrates with JIRA for change management and Zephyr for test
management. All JIRA tasks / bugs are linked to epics and stories within the tool to provide traceability. We’ve used a variety of continuous integration servers including Jenkins, Bamboo and Travis. We run codenarc to assess code for consistency and basic security, as well as manual code review for every commit.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We employ an agency to review vulnerabilities. We also subscribe to amazon inspector, security focus to remain up-to-date with the latest threats.
We aim to patch major security vulnerabilities within 24hrs.
Protective monitoring type Undisclosed
Protective monitoring approach We employ a security agency to monitor our services and conduct weekly reviews to monitor potential compromises.

We attempt to counter the compromise, whether through enhanced configuration or creating a patch.
We aim to respond within a few hours of identification of a potential compromise.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Security incidents are managed by an accredited agency. Their incident management tools integrate with our JIRA bug and task
management system. Users report security incidents via our helpdesk this is tracked by us and forwarded to our security agency, who
prioritise the incidents, and provide us with incident reports.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8.99 to £100 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We provide a 30 day free trial.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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