Love Clean Streets
Love Clean Streets enables your citizens, your partners and your operatives to report issues easily and quickly via a branded mobile app and website. The service can be easily and dynamically configured to support any sort of category of report and to push location specific information to users.
- Cloud-based, smartphone technology and websites.
- iPhone and Android mobile app with your branding included
- Location detection and photographic evidence captured automatically via the apps.
- Fully configurable reporting categories.
- Customised notifications.
- Simple administration via a web based admin panel.
- Full integration into existing CRMs available.
- Automatic routing of reports based on type of report/location
- Push messaging and notifications via Love Local Info
- Adaptable for use in housing, local councils and others
- Manage reports quickly and efficiently.
- Engage citizens with easy-to-use reporting technology.
- Simplify workflow and reduce costs.
- Increase resident satisfaction.
- Integrate into existing systems to minimise dual-handling.
- Lower transaction and casework costs.
- Reduce pre-inspection requirements.
- Increase trade waste income.
- Reduce missed bin costs.
- Also configurable for housing teams and directorates
|Software add-on or extension||No|
|Cloud deployment model||
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Level 1 (total loss of system) - 30 mins response server, 4hrs Mobile
Level 2 (partial loss of system) - 2 hr Response server, 24hrs Mobile
Level 3 (Minor functionality unavailable) - 4 hr response server, 2 days Mobile
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AAA|
|Web chat accessibility testing||None, user third party system who provide this testing.|
|Onsite support||Yes, at extra cost|
Support via email or website is available Monday to Friday, during normal business hours of 09:00 until 17:00 (excepting UK bank holidays).
Support is included within the price of the service.
bbits will use best endeavours and aim to resolve ALL support problems within four Business Hours from notification.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Online training and user documentation is provided when onboarding.|
|End-of-contract data extraction||Data can be extracted as a csv or odata download.|
Offboarding such as de-listing apps, closing down websites and removing access to the service is included. Users are free to download their data at any point prior to the end of the contract. At the end of the contract an additional single download of data will be provided free of charge on request.
Subsequent downloads (if required) may be chargeable but authorities will still be able to manage new reports (though not customise the service) via a single log on as part of our free service.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The central administration panel used for configuring the system and managing reports is only supported on the desktop.
The customer-branded website used for viewing and making reports can be used on either a desktop or mobile device.
The customer-branded mobile phone apps used to view, make and manage reports are designed for use on ios, Android and Windows Phone.
|What users can and can't do using the API||
Users can access and submit reports via the API.
Full access to the API to view and manage reports which have not been approved for public display is only available via an API key, which can only be issued by bbits.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Buyers can customise the service primarily in terms of:
Branding: The apps and website can be branded to their corporate requirements.
Categories: Buyers can define what reporting categories they wish to present to both the public, and if they wish show different or additional categories to employees or commercial partners.
Notifications: Buyers can control notifications in terms of the information shown within emails and push notifications to reporters.
Automatic routing: Buyers can choose how to route reports based on category or location.
Integration into back-office. Buyers can link services into back-office systems with two-way integration and customise fields and data.
Geo-layers: can be customised to provide specialised routing of reports based on location.
Push Messaging: location-based information and push messaging can be sent directly to citizens via "Love Local Info" feature
|Independence of resources||The service is provided via fully scalable instances provided on Microsoft's Azure platform.|
|Service usage metrics||Yes|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Via csv and odata extracts.|
|Data export formats||
|Other data export formats||Microsoft Excel|
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||Other encryption.|
Availability and resilience
|Guaranteed availability||SLA for availability is 99.95% as measured over one month.|
|Approach to resilience||Our hosting environment is Microsoft Azure, we follow best practice for hosting resilience as outlined in https://azure.microsoft.com/en-us/features/resiliency/|
|Outage reporting||A outage dashboard is available to buyers, and significant outages are always reported via email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Via username and password controls.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
Security governance is maintained via the following procedures:
Risk Assessment & Analysis
Data Protection policies
|Information security policies and processes||The Quality & Support manager is responsible for maintaining and monitoring bbits information security policy.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Formal release, change request and change management processes supported using automated and manual testing procedures.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Potential threats are highlighted using PEN testing and other internal testing procedures and reviews.
Depending on severity, patches can be deployed rapidly, within hours if necessary.
Our cloud supplier, Microsoft Azure also conducts vulnerability assessments on all of our VMs and highlights and recommends solutions.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Our hosting provider, Microsoft Azure constantly monitors the platform for threats and compromises to the hosting infrastructure. We're notified of any issues as they are identified if action by us is required.
We assess the threat and respond appropriately to any potential compromises depending on their severity. Response times relate to the severity assessment.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Pre-defined processes are in place for major incidents such as large-scale outages in order to enable maximum service availability and maintenance of SLAs.
Users can report incidents into our support service via website or direct email.
We provide incident reports and alerts via email, website and social media feeds.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£500 to £50000 per licence per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
* Use our apps in test mode against test servers and submit reports
* Full admin panel access
* Manage and configure service
* Update categories, extra questions, and notifications
* Configure & Use Love Local Info
* See where integration mappings would be made
* 4 week trial
|Link to free trial||Www.lovecleanstreets.com|