Eyenetwork

Cloud Rooms

A secure Cloud Room Subscription enables multiple participants to be invited to join from virtually any standards-based video device or tablet, smartphone or web browser. Participants can also access a Cloud Room using Skype For Business or WebRTC, and audio participants can join by phone.

Features

  • Personal Cloud Room for up to 30 Participants
  • Enables you too connect vendors, platforms, standards and devices
  • In call moderating of participants
  • Reporting and statistics available
  • ISDN enabled rooms available to connect to UK Courts
  • Bespoke branding available
  • 24/7 1st, 2nd & 3rd line support
  • Meetings can be recorded and downloaded instantly
  • Concierge service available for important meetings
  • Share presentation, documents with other participants

Benefits

  • Enables people to work collaboratively
  • Enables people to connect to anyone, anywhere on any device
  • Reduces time & money spent on travelling
  • Enables people to build better relationships together
  • Collaborating in the cloud overcomes any technology barriers

Pricing

£10 to £54 per unit per month

  • Free trial available

Service documents

G-Cloud 10

770138701942652

Eyenetwork

Scott Taylor

01273 324 422

staylor@kinly.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Smart monitoring, room as a service, infrastructure
Cloud deployment model Public cloud
Service constraints There are no constraints
System requirements
  • Internet access
  • Access to a web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical P1 priority incident Response time 1 Hours Response time to customer

High P2 priority incident Response time 2 Hours Response time to customer

Medium P3 priority incident Response time Next Business Day

Low P4 priority incident Response time Three Business Days Response time to customer
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 1st, 2nd & 3rd line support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite, online and user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This is dependent on use case of the solution
End-of-contract process End of contract procedure will be agreed at time of purchase

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The functionality is the same
Accessibility standards WCAG 2.0 AAA
Accessibility testing Internal testing completed
API Yes
What users can and can't do using the API The solution is designed with API connections in mind. API utilisation is subject to scope of works of a project
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Its a fully scalable and flexible solution with no limit of scope or size,

Analytics

Analytics
Service usage metrics Yes
Metrics types User defined
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach TBC
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% as standard
100% if required
Approach to resilience TBC
Outage reporting TBC

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels TBC
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds
ISO/IEC 27001 accreditation date 31/07/2017
What the ISO/IEC 27001 doesn’t cover The solution is covered by ISO 27001
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Symantics
PCI DSS accreditation date 20/05/2017
What the PCI DSS doesn’t cover N/a
Other security certifications Yes
Any other security certifications Certificate of Security Compliance ECSC

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes TBC

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach TBC
Vulnerability management type Supplier-defined controls
Vulnerability management approach TBC
Protective monitoring type Supplier-defined controls
Protective monitoring approach TBC
Incident management type Supplier-defined controls
Incident management approach TBC

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £54 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial of full solution

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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