Wellingtone PM

Microsoft PPM Support Service (Project Online & Project for the Web)

We have a dedicated Support Team that provide phone and email support for Microsoft Project Online, Project for the Web as well as the associated solutions under the Power Platform.

We offer a comprehensive PPM support service that provides a Technical Helpdesk as well as wider PPM support.

Features

  • UK Based Microsoft Certified Technology Specialists
  • 24/7, 365 day access to support portal
  • Dedicated PPM Support Consultant per Ticket
  • Email and Phone Based Responses
  • Proactive & Reactive Support
  • 1 Hour Initial Response Time
  • Monthly KPI Reporting
  • Regular Support Newsletter
  • Guidance on Best Practice

Benefits

  • Reduced Burden on Internal IT Support Desk
  • More Cost Effectice vs FT System Administrator(s)
  • Significantly Reduced Risk
  • Expert Guidance
  • Improved Resolution Times
  • Escalation & Resolution Tracking Directly with Microsoft
  • Best practice approach to Change Requests
  • Access to Expert Knowledge Base
  • Spend Increased Time on Project Management not System Administration
  • Dedicated Account Management

Pricing

£570 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wellingtone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 7 0 1 0 0 4 9 9 2 1 2 9 5 3

Contact

Wellingtone PM Baz Khinda
Telephone: 01753621200
Email: info@wellingtone.co.uk

Planning

Planning service
Yes
How the planning service works
Wellingtone was formed as a pure Project Management consulting firm and aside from being a Microsoft Gold PPM partner are also uniquely an APM Accredited Project Management Training provider and AXELOS Consulting Partner providing P3M3 assessments.

For each engagement, Wellingtone provide full end to end consulting planning services to deploy Microsoft PPM.

All engagements followed the project life-cycle outlined below:

Discovery > Design > Build > Implement > Support > Close
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Project Online
  • Microsoft Project for the Web
  • Microsoft Project Operations
  • Microsoft Roadmap
  • Microsoft Planner
  • Microsoft SharePoint
  • Microsoft Power Apps
  • Microsoft Power BI
  • Microsoft Power Automate

Training

Training service provided
Yes
How the training service works
As a Microsoft Gold Partner, we can offer a wide variety of user training that caters for Administrators, PMO Managers, Programme & Project Managers as well as Team Members across the Microsoft PPM and Power Platforms.

Our Microsoft Certified Trainers are well experienced, technical and knowledgeable on the tool and will ensure that your training will allow you use your skills straight away in projects.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Project Online & Project Desktop
  • Microsoft Project for The Web
  • Microsoft Project Operations
  • Microsoft Power Platform (Power Apps, Power BI, Power Automate)
  • Microsoft SharePoint

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Wellingtone are highly experienced in helping organisations to migrate from on-premise Project Management solutions to a variety of Microsoft PPM solutions which are available within Microsoft / Office 365.

Each engagement commences with a Discovery / Design phase, within which we have dedicated workshops focused on Change Management & Adoption. Within these sessions Wellingtone would work with you to develop a practical migration & change management strategy, based on best practice and practical knowledge.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Project Online
  • Microsoft Project for the Web
  • Microsoft SharePoint
  • Microsoft Roadmap
  • Microsoft Planner
  • Microsoft Teams
  • Microsoft Project Operations
  • Microsoft Power Platform (Power Apps, Power BI, Power Automate)

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Wellingtone offer support services which can span Full Remote Administration as well as 3rd Line Support on the following solutions:

• Microsoft Project Online
• Microsoft Project for The Web
• Microsoft Project Operations
• Microsoft Planner
• Microsoft Roadmap
• Microsoft Power Platform (Power Apps, Power BI, Power Automate)
• Microsoft SharePoint Online

The support services are UK based provided between 09:00 - 17:00 during standard business days, excluding public holidays.

All support consultants are Microsoft Certified.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is offered during standard UK business hours between Mon-Fri excluding weekends and public holidays.

The standard initial response times are:

- Severity A | 1 Hour
- Severity B | 8 Hours
- Severity C | 24 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Wellingtone provide a comprehensive PPM Support Service, as well a 3rd Line Support option.

PPM Support Service; this service is intended for organisations that may not have internal resource to administer Microsoft PPM solutions, including but not limited to Microsoft Project Online, Project for the Web, Roadmap, Project Operations and Planner. This support service provides support to ALL end users and wider non-technical PPM support to help increase the organisations PPM Maturity.

3rd Line Support; this service is intended for organisations that have internal administrators who can provide 1st and 2nd line support with no further requirements.

Cost is based on size of user base, pricing starts from:

• £570 per month
• Contact us for further pricing

Wellingtone can provide a Technical Account Manager and Microsoft Certified PPM Support Consultant / Engineer.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£570 an instance a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wellingtone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.