Mercato Solutions

KnowledgeKube Low-Code Rapid Application Development Platform

KnowledgeKube, a low-code RAD Platform that makes it faster to develop highly connected enterprise applications for the Web, Windows, iOS and Android.

Create small productivity apps to large scale enterprise solutions that can be deployed across the enterprise and that easily connect with enterprise data, cloud services and devices.

Features

  • Create highly configurable applications, handle process, decision making and compliance.
  • Build professional forms with all the controls you’ll ever need.
  • Customise user journeys with unlimited user states and roles.
  • Build and develop complex expressions with the simplicity of Excel.
  • Connect and exchange data with current and legacy systems.
  • Develop apps once; Deploy HTML and native mobile, without modifications.
  • Index and search data independently from its original data source.
  • Dynamically shape, filter and derive new data.
  • Microsoft Word compatible document templates for report and document generation.
  • Rapid Proof of Concepts, Quickly Build up and Tear down.

Benefits

  • Cross-platform apps without hassle of HTML, Custom API’s, Cross Compilations.
  • Connect to over 60 products, services, formats, technologies, without programming.
  • Scale the Apps You Build, Deploy with Elastic Scale Support.
  • Provide better digital experiences, without the time/cost of traditional development.
  • Create standard compliant HTML/HTML5, CSS, JavaScript UI’s embracing today’s web.
  • Orchestrate, mine data from disparate enterprise systems into organised processes.
  • Advanced statistical analysis functions and machine learning algorithms.
  • Create feature rich user interfaces to improve user adoption.
  • Utilise decision trees; create predictive apps based on input variables.
  • ISO 27001 and CESG Security Accredited, for peace of mind.

Pricing

£1000 to £15000 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

7 6 9 3 5 6 6 3 1 4 2 6 9 2 8

Contact

Mercato Solutions

Jack Robbins

0121 605 2050

jack.robbins@mercatosolutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Internet Connectivity

User support

Email or online ticketing support
Yes, at extra cost
Support response times
4 hours response during standard business hours is included
Out of business hours is chargeable and level of response is dependant on the business requirements and prioritisation.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.
Support available to third parties
No

Onboarding and offboarding

Getting started
KnowledgeKube features an extensive online learning academy, providing basic training through to advanced case study scenario-based requirements.

Published on-line and accessible from any internet connected device, this is also supported by an active online community forum.

Users can progress through the training courses at their own pace and in their own time

Classroom training is available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Video
End-of-contract data extraction
Data extracts can be provided in all main database formats as well as CSV and Excel
End-of-contract process
When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endeavour to deliver these, where possible. There will be a cost for this service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The KnowledgeKube platform is delivered as a Winforms Application published via Microsoft Remote Desktop client.

Microsoft Remote Desktop client is available for Windows Desktop, IOS, Android, Windows Mobile, Windows RT and Windows Phone and Mac
Service interface
No
API
Yes
What users can and can't do using the API
KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology. Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
KnowledgeKube is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.

Analytics

Service usage metrics
Yes
Metrics types
Number of users using the service. Error reporting. Abandoned applications. Successful applications
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • Other
Other data import formats
  • Sage
  • Salesforce
  • Dynamics
  • Sharepoint
  • Amazon DB
  • Google Spreadsheets
  • Force.com

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Monthly Uptime Percentage <99.95% Service Credit 10%

Monthly Uptime Percentage <99% Service Credit 20%
Approach to resilience
Information available on request
Outage reporting
User defined error message displayed if service unavailable.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/02/2013 Last Revision Dated : 28/10/2016
What the ISO/IEC 27001 doesn’t cover
All areas of the Business are In scope, no exclusions are present on the S.O.A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
WORLDPAY
PCI DSS accreditation date
18/10/16
What the PCI DSS doesn’t cover
On-site Payment Card readers
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use a number of monitoring software applications to supply real-time information that is displayed to the operations and Infrastructure & Security Teams.
The response and timescale of the response is based on the severity of the information being provided
Incident management type
Supplier-defined controls
Incident management approach
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £15000 per unit per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
For training, non-commercial users, digital transformation specialists and citizen developers. Ideal for prototyping and other solution development scenarios.
Link to free trial
http://bit.ly/2nWLkTX

Service documents

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