EntServ UK Ltd part of the DXC Technologies Group

Connected Bank as a Service - Microsoft Dynamics 365 for Banking

DXC's leading Banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

Features

  • Microsoft Dynamics 365 Customer Engagement consultancy, training and implementation
  • Temenos Transact (T24) consultancy, training and Implementation
  • VeriPark Modules; VeriChannel, VeriBranch, VeriTouch and VeriLoan
  • VeriLink Integration
  • Customer Insights
  • PowerBI
  • 1-day Assessment

Benefits

  • Customer engagement​
  • Acquisition, development, retention and loyalty capability
  • 360-degree customer view, mobility apps, unified front end
  • Improved ability to bring new products to market
  • Efficiencies & reduced risk​
  • Redefine your IT operations for the future​
  • Solution is architected with Cyber Security built in​
  • Paperless, SLA driven, Machine learning driven
  • AI based authentication and recognition capabilities​

Pricing

£1,000 a unit a day

Service documents

Framework

G-Cloud 12

Service ID

7 6 8 5 1 3 0 5 8 5 1 4 7 9 5

Contact

EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 (0)560 303 1617
Email: ukitenders@dxc.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Microsoft does schedule planned maintenance for updates to the application. These are done in conjunction with the customer's requirements
System requirements
  • We can reference https://ax.help.dynamics.com/en/wiki/browser-requirements/
  • Microsoft Exchange required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response SLAs vary based on Contract and ticket Priority.
Response is within 1 hour and resolution within 2 hours for premier support under a priority 1 issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Synchronous conferencing is available via Microsoft Skype or Microsoft Teams, with dial-in options available.
Web chat accessibility testing
Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages. This will include screen-reading and navigation capabilities.
Onsite support
Yes, at extra cost
Support levels
3 Levels of Support. Standard (£7,500 p.a.), Enhanced (£15,000 p.a.) and Premium (£60,000 p.a.). Technical Account Manager and Cloud Engineers can be provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a mix of training options for users from onsite user based training, train the trainer, on line user documentation and web based eLearning style training courses. We also provide Masterclasses for ongoing training and exposure to new functionality as it is released.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • DOC
  • DOCX
End-of-contract data extraction
The users data will be sat in their own personal workspace and this data can be copied to a new location upon termination of the contract
End-of-contract process
A customer may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective. Included in the price of the contract is all the hardware and software as agreed at the time of the contract. What is not included as standard if the integration of the Cloud serice into any on existing on premise or other Cloud solutions the customer may require. This will include API's, bespoke anlaytics or reports, or customisations, The customer is also responsiblle for the connectivity from their own Datacentre to the Microsoft Azure Datacenter.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution is based on web browser functionality and so there are no differences between the mobile and desktop service. The form factor of smaller mobile devices such as smart phones don't lend themselves to the solution due to the amount of screen information.
Service interface
No
API
Yes
What users can and can't do using the API
The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. The API can be used for tasks such as consuming and creating data in entities, authenticating access and calling business logic.

Because the Web API is built on open standards, we don’t provide assemblies for a specific developer experience. You can compose HTTP requests for specific operations or use third-party libraries to generate classes for whatever language or platform you want. You can find a list of libraries that support OData version 4.0 at http://www.odata.org/libraries/.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Service can be customised interms of the look at feel for each customer. The solution is also Modular so each customer can take the components they require initially and then add at a later date. Some self service customisation can be included in some of the modules and this can be explored upon request

Scaling

Independence of resources
We will survey the users you have and the type of licenses they need. We will also look at the functions they will perform. We will then provide this data to Microsoft in order to properly size the infrastructure required.

Analytics

Service usage metrics
Yes
Metrics types
Azure Monitor enables you to consume telemetry to gain visibility into the performance and health of your workloads on Azure. The most important type of Azure telemetry data is the metrics (also called performance counters) emitted by most Azure resources. Azure Monitor provides several ways to configure and consume these metrics for monitoring and troubleshooting. Metrics are a valuable source of telemetry and enable you to do the following tasks: Track the performance of your resource (such as a VM, website, or logic app) by plotting its metrics on a portal chart and pinning that chart to a dashboards.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
At all times during the term of Customer’s subscription, Customer will have the ability to access and extract Customer Data stored in each Online Service. Except for free trials, Microsoft will retain Customer Data stored in the Online Service in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Microsoft will disable Customer’s account and delete the Customer Data.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Dynamics 365 provides security-hardened infrastructure that Microsoft controls and monitors 24 hours a day, seven days a week. Microsoft uses a variety of technologies to block unauthorized traffic to and within Microsoft datacenters.
Connections that are established between customers and Microsoft datacenters are encrypted by using industry-standard Transport Layer Security (TLS). This establishes a secured browser-to-server connection, which helps provide data confidentiality and integrity between the desktop and datacenter. A redundant network provides failover capability and helps ensure network availability.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Microsoft uses several network security technologies to protect your cloud services and data, and block attacks.
•Firewalls and perimeter firewalls
•Intrusion detection systems/intrusion prevention systems detect and identify suspicious or undesirable activities that indicate intrusion
•Partitioned LANs
•Multi-tier topology
•Traffic isolation
•Cross-premises connectivity enables you to establish connections between a virtual network and multiple on-premises sites, or other virtual networks in Azure, by using VPN gateways or third-party virtual appliances.
•Access Control Lists
•Azure Security Center provides a centralized portal from which you can secure resources you place in Azure

Availability and resilience

Guaranteed availability
Available via MicrosoftDynanmics365forOperationsCloudServiceOperations.pdf
Approach to resilience
This is available upon request .
Outage reporting
https://azure.microsoft.com/en-gb/support/trust-center/

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
You can use the Azure AD service to associate your existing Microsoft account with your Microsoft Dynamics user account and achieve single sign-on between the Microsoft Dynamics Web client and Office 365. Also, if you use Microsoft Dynamics in an app for SharePoint, you can use Azure AD to achieve single sign-on between the Microsoft Dynamics Web client and SharePoint. You can still host the Microsoft Dynamics Server instance and Microsoft Dynamics Web Server components on-premises. You do not have to deploy Microsoft Dynamics on Azure to use Azure AD for user authentication.
Access restrictions in management interfaces and support channels
https://azure.microsoft.com/en-gb/support/trust-center/
Access restriction testing frequency
At least once a year
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
https://azure.microsoft.com/en-gb/support/trust-center/
ISO/IEC 27001 accreditation date
https://azure.microsoft.com/en-gb/support/trust-center/
What the ISO/IEC 27001 doesn’t cover
https://azure.microsoft.com/en-gb/support/trust-center/
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/12/2016
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
https://azure.microsoft.com/en-gb/support/trust-center/
PCI certification
Yes
Who accredited the PCI DSS certification
https://azure.microsoft.com/en-gb/support/trust-center/
PCI DSS accreditation date
31/12/16
What the PCI DSS doesn’t cover
https://azure.microsoft.com/en-gb/support/trust-center/
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
https://azure.microsoft.com/en-gb/support/trust-center/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
https://azure.microsoft.com/en-gb/support/trust-center/
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://azure.microsoft.com/en-gb/support/trust-center/

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)

Pricing

Price
£1,000 a unit a day
Discount for educational organisations
No
Free trial available
No

Service documents