Cloudreach Europe Limited

Advanced Billing

Advanced Billing from Cloudreach addresses the need for centralised reconciliation of your public cloud spend.

Features

  • Invoice Grouping
  • Multi-Currency Invoicing
  • Reporting
  • Budget Tracking and Alarms
  • Advanced Provider Account Configuration

Benefits

  • Track resource spend meaningfully in cloud environments
  • Form the right financial views driving singular cloud spend strategies
  • Break down your bills into multiple invoices
  • Plan budgets and receive monthly budget summaries
  • Receive notifications when budget thresholds are reached
  • See detailed reports and breakdowns of cloud spend
  • Customise reports to fit your business
  • Request creation of new accounts preconfigured for best practices
  • Use the Billing Concierge team to answer cloud billing queries

Pricing

£0 per unit per month

Service documents

G-Cloud 9

767728731382065

Cloudreach Europe Limited

Pritesh Patel

07473 991 134

public.sector@cloudreach.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works We provide workshops to help customers understand the Cloud billing concepts covered by the service
The Cloudreach Billing Concierge Team are also able to provide assistance and support for customers wanting to create custom cloud spend reports
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Advanced billing service helps customers create and maintain Cloud service accounts in the most cost-efficient way
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Differing reponses levels based on priority of incident:

Priority: P1
Target Response Time: 30 mins
Target Resolution Time: 4 hours

Priority: P2
Target Response Time: 30 mins
Target Resolution Time: 8 Business Hours

Priority: P3
Target Response Time: 1 Business Hour
Target Resolution Time: 12 Business Hours

Priority: P4
Target Response Time: 1 Business Day
Target Resolution Time: 3 Business Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Support from the Billing Concierge team is included in the price of this service

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £0 per unit per month
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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