Zaizi Limited

CKAN Open Data Service

A powerful data management service that makes data accessible – by streamlining the publishing, sharing, finding and use of data. CKAN is aimed at data publishers (national and regional governments, companies and organisations) wanting to make their data open and available.

Features

  • Complete catalog system with easy to use web interface
  • Strong integration with Content Management Service
  • Data visualisation and analytics
  • Fine-grained access control
  • Integrated data storage
  • Federated structured
  • Big Data integration tooling
  • Cloud hosting up to OFFICIAL Sensitive
  • SC and DV cleared staff for secure data integration
  • RESTful JSON API for querying and accessing dataset

Benefits

  • Publish datasets via data integration or through a web interface
  • Search by keyword or filter by tags
  • Store the raw data and metadata
  • Visualise structured data with interactive tables, graphs and maps
  • Build a community by enabling users to comment, follow datasets
  • Theme to match corporate look and feel

Pricing

£500 per instance per month

Service documents

G-Cloud 9

767573917789134

Zaizi Limited

Andrew Hawkins

0203 582 8330

sales@zaizi.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to This service is designed to work with a number of 3rd party applications. It can be used with a number of leading technologies and softwares.
Cloud deployment model Hybrid cloud
Service constraints The service is available as public, private or hybrid cloud deployments
System requirements Software Licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Zaizi offer Level 3 support service supporting the application, platform and infrastructure as required. We operate under an ITIL model incorporating a Continual Improvement (CI) and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays) . Addtional 2nd Level Support is provided at an extra cost along with 24/7 Support Via UK and Overseas Support Desk. The table below provides the typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Zaizi offer Level 2 and Level 3 support service supporting the application, platform and infrastructure as required. We operate under an ITIL model incorporating a Continual Improvement (CI) and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays),24/7 Support Via UK and Overseas Support Desk Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times, the table below provides the typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Zaizi will provide a onsite training for the solution which will be chargeable at our standard SIFA rates. In addition we would usually recommend clients to undertake a number of the Ephesoft training programs that are a available online. Training requirements will be established at the outset of the on boarding process. Zaizi will provide user documentation for the service
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Zaizi will support the extract of user data through a T&M charged off-boarding process. The exact details will be determined by the quantity and security level of the data and other client specific requirements. We expect to start the process three months prior to contract end where extension is not anticipated (subject to client availability)
End-of-contract process Off-boarding is standard part of our offer but is chargeable under our standard SFIA rate care and would be finalised once contract end and migration is confirmed with the client

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The management of the system is accessed through the standard Talend graphical interface through supported web browsers with admin and user level access. The development tool is an eclipse based application.
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources The solutions that Zaizi provide are scalable based on demand. The solutions we provide scale to ensure high performance. We have a high level of security in place to ensure separation of service between clients. When on boarding new clients Zaizi have an internal process to assess whether additional resources and capacity is required to provide the service we provide

Analytics

Analytics
Service usage metrics Yes
Metrics types Zaizi provide service metrics that are agreed with the client at the start of the service.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Talend

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Our solution is based on the AWS Cloud. AWS adheres to independently validated privacy, data protection, security protections and control processes. AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. customers control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Zaizi would take a data migration approach to this to export data out of the system using our standard tools and processes. This would be billable, please refer to SFIA Rate Card for pricing.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Open Standards
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Open Standards

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks We protect data between networks by applying firewall rules, IP based access restrictions, mulit factor authentication and secure access devices. What will be used for each client is dependent on clients requirements
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Additional ways Zaizi protect their data within our own network is by two factor authentication, Distrubted Denial of Service (DDOS) Mitigation, IP Based access restriction, real time network monitoring, Man in the Middles(MITIM Mitigation, Internet Protocol Spoofing, Port Scanning.

Availability and resilience

Availability and resilience
Guaranteed availability Zaizi provide high availability and disaster recovery using multiple level availability zones. The SLA’s are decided with clients based on their requirements and levels of support. The key factors when deciding these will be recovery time objectives and recovery point objectives.
Approach to resilience Zaizi has identified critical system components required to maintain the availability of the system and recover service in the event of outage. Critical system components (example: code bases) are backed up across multiple, isolated locations known as Availability Zones. Each Availability Zone runs on its own physically distinct, independent infrastructure, and is engineered to be highly reliable. Common points of failures like generators and cooling equipment are not shared across Availability Zones. Additionally, Availability Zones are physically separate, and designed such that even extremely uncommon disasters such as fires, tornados or flooding should only affect a single Availability Zone.
Outage reporting Zaizi use a number of monitoring tools based on clients requirements to detect and alert for outages. We use technologies such as, but not limited to Cloud Watch, Nagios, Pingdom and custom scripts. Alerts can be provided in a number of ways, but not limited to public dashboards, an API, email alerts. This is all dependant on customer requirements and what fit best.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels There are roles and permissions that are assigned to users, restricting what access, rights and information they can have access to
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 21/4/2015
What the ISO/IEC 27001 doesn’t cover The following is excluded from the scope of Zaizi’s Statement of ISO 27001:2013 Statement of Applicability: A.11.2.4 – Equipment Maintenance Reason - No fixed asset has high-value (i.e. >£3k) are depreciated on purchase and have no residual value after 3 years. Items considered beyond economic local repair are the subject of straight replacement from new. Servers are leased and cloud-based and out of scope of this requirement. A.11.1.5 – Working in secure areas. Reason Zaizi does not operate a system of permanent secure areas. Secure area working is restricted to customer sites in accordance with current HMG information classification guidelines. Working on-premise is constrained to the HMG classification of OFFICIAL. A.14.2.7 – Outsourced Development. Reason - Zaizi does not outsource the development of software (it is a software development house
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are fully ISO27001 assured and follow standard procedures. Our processes are reviewed internally at management level at regular intervals during the year, including our Chief Exec and CSIO. Incidents are managed by our CSIO and by the process alerted to the Management team.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration management software is installed when new servers are provisioned. These tools are run on all hosts to validate that they are configured and software is installed in a standard manner based on host classes and updated regularly. Only approved Systems Engineers and additional parties authorized through a permissions service may log in to the central configuration management servers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The service is delivered on the AWS public cloud. The vulnerability management sub-principle and related processes within AWS services are subject to audit at least annually under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3 and PCI-DSS certification programs. These certifications are recognised by ENISA under the Cloud Certification Schemes. Zaizi implements full ISO27001 controls for the management and uses multiple sources (vendor, authorities and internet) to identify threats and then implement patches under P1 service request conditions.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Zaizi platform runs on the AWS platform. AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds. Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use.
Incident management type Supplier-defined controls
Incident management approach Incident management is either reported by the client or detected by our service desk and management tools. Once identified the incident is classified within our systems and managed within our SLA following full ITIL processes, with agreed escalation points and reporting to the client dependant on the level of severity. Upon request full incident reports will be provided for P1 events

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £500 per instance per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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