Imosphere Ltd

Atmolytics

A self-service healthcare data discovery, visualisation and analytics platform for STPs, ICSs, CCGs, PCNs, primary care and clinical research organisations.

Provides scaled, distributed access to any health and care datasets including disease registries. Applications include Population Health Analytics, Public Health Surveillance (e.g. COVID-19), Business Intelligence (BI) and Clinical Trials Recruitment.

Features

• Supports EHRs, GP, social care, mental health, financial, research data
• For any setting/level (STP, CCG, provider, clinical, researcher and operational)
• Scales up to millions of patients’ data
• Advanced self-service cohort identification across all data
• Consistent, comprehensive analytics including geographic and statistical reports
• Unlimited integrated data sources which can be added incrementally
• Includes expert consultancy, data analysis, implementation and training
• Comprehensive security model for access to patient data.
• Data can include nationally-available datasets (e.g. SUS, OMOP, genomic)
• Healthcare aware (ICD-10, OPCS, DM+D etc.)

Benefits

• Transform your organisation’s analytical capability in weeks
• Reduce informatics spend with an affordable, feature-rich platform
• Gain actionable insight across all of your organisation’s data
• Create system-wide views of health and social care populations
• Explore causes of outlier outcomes and standards non-compliance
• Build trust in analysis and conclusions through transparent reporting
• Enable self-service benchmarking, performance and cost management
• Flexible deployment options – cloud, on-premises or in between
• Supported by UK experts with 25 years’ NHS analytics experience

£0.15 to £0.25 a person a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.brown@imosphere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

767413744478411

Contact

Oliver Brown
0800 802 1884
oliver.brown@imosphere.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: It is the customer's responsibility for ensuring that data loaded into Atmolytics is authorised for such use. If the customer intends to access the service via a public network, it is their own responsibility to source that connection.
• System requirements: Minimum resolution: 1024x768

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will acknowledge customer support queries within one working hour. We aim to respond to queries within one working day. More complex questions may take longer.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support package includes an onboarding consultancy team, 9-5 email and phone support and named customer support contacts. Additional bespoke support packages are available at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When we agree a contract, we allocate an account manager to help customers to best reach the objectives of their product implementation. ; ; We offer:; ; • Consultancy based on our 25+ years of working with Health and Social care analytics, which will include helping customers to identify, prioritise and address use cases for our solution.; • Extensive customisation and configuration support to best meet project requirements.; • Data import, validation and cleaning services.; • A wide range of training options, including train the trainer, class & 1-1 sessions, documentation, and remote training.; • Bespoke options are also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
• End-of-contract process: Having agreed the end point of the contract, allowing time for users to export the data they require, we will disable all access to their system and securely destroy data held on our system in line with our data sanitisation processes. User accounts and related information will also be destroyed. We will retain financial information regarding our relationship for the period required by HMRC.; ; Additional data export services and migration consultancy are available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service is delivered as a web application viewable in any modern browser. The application is designed to be easy to use and does not require technical expertise. All features can be navigated to within the application including the management interfaces allowing an organisation to be self-managing once the application is installed.
• Accessibility standards: None or don’t know
• Description of accessibility: Imosphere's web software follows the W3C content guidelines to ensure accessibility within our software. This includes the use of alt, title and aria labels where applicable in order to achieve and maintain WCAG 2.1 AAA standard. The WCAG and W3C guidelines are reviewed periodically, and where the service is identified as not meeting the standards set out by WCAG and W3C, this is determined as a defect and remedial steps are carried out to rectify the service.
• Accessibility testing: Imosphere continually reviews accessibility standards to ensure that the software can be interpreted suitably by assistive technology products. Any areas which fail to meet our internal testing standards are rectified and deployed as and when the software is upgraded.
• API: No
• Customisation available: Yes
• Description of customisation: The platform is designed to be highly user-configurable, with a very wide range of options. Examples of integrated customisation functionality include:; ; • Users can build their own reports and reporting cohorts without any specialist skills, and share them with others.; • Using these basic building blocks, users can build their own dashboards and configure the visualisations used throughout.; • Alerts and notifications can be enabled by the user to keep track of key changes that are important to them.; • During setup, users can tailor the terminology used throughout the platform to enable local terms to be used wherever necessary.; • The highly-customisable permission management system allows detailed control over which reporting options are available to each user and in which form, and this can be changed at any time.; • Advanced users can take advantage of the "custom reports" functionality to build in advanced statistical analysis.; • Additional customisation and bespoke development options are also available.

Scaling

• Independence of resources: Each organisation has its own set of discrete, physically separate databases. This allows resources to be evenly distributed between organisations in a shared hosting scenario. In terms of users affecting other users within the same organisation, the platform is built around a service bus and message queue architecture. This throttles the number of resource-intensive requests being processed by the system at any one time. Each resource-intensive request joins a queue and is processed in turn.

Analytics

• Service usage metrics: Yes
• Metrics types: All actions within the application are linked to an audit entry with an associated action type (e.g. 'cohort created'). These audit reports show the full usage of the system and can be filtered down to specific actions and specific users. The results can be also downloaded as a single text file by the user.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Transparent Data Encryption (TDE), a feature in Microsoft's SQL Server which encrypts data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Relational database formats (e.g. SQL Server)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data in the database can be further protected using Transparent Data Encryption (TDE), a feature in Microsoft's SQL Server which encrypts data at rest.

Availability and resilience

• Guaranteed availability: Our SLAs are bespoke and dependent on customer requirements but are typically at the 99.9% level. Compensation, depending on the length of the time and level of disruption caused, are defined as part of those agreements.
• Approach to resilience: Available on request.
• Outage reporting: Outage reports and notifications of planned work that may affect services are available via a public dashboard. Detailed information, including where individual customers may be affected is provided via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Identity federation via the organisation's internal network credentials (if reachable by the application using LDAP).
• Access restrictions in management interfaces and support channels: Atmolytics is built around an extensive role management system that allows specific users to manage other users' access to patient data, specific organisations and reporting functionality within Atmolytics. Only users assigned Administrator permissions can access management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Identity federation via the organisation's internal network credentials (if reachable by the application using LDAP).

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 22/01/2013
• What the ISO/IEC 27001 doesn’t cover: All operations of the business are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Security Management System is an integrated framework of policies and procedures developed in compliance with ISO 27001 and includes, amongst others: employee screening & training, record classification and retention, information risk and opportunity management, data protection impact analysis, change management, incident management, business continuity, relationships with suppliers and third parties, network & access control, cryptographic controls, pseudonymisation and deidentification, and physical security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documented and independently audited configuration and change management process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches are deployed on a monthly scheduled basis following testing in a lab environment. Critical patches are deployed following our emergency change process. Multiple sources are used for information: independent security organisations (i.e. BugTraq, Full Disclosure), vendors, government (e.g. NCSC, NIST), published information from security organisations and professionals and security conferences.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor activity at the firewall and internal detection systems based on log monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is based on the ITIL approach and includes consideration of prioritisation, proportionate response, monitoring, escalation and retrospective review. All employees are trained on the incident reporting and management approach. Senior management monitor issues in aggregate and on specific escalated issues, including performance against internal and external SLA standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Price: £0.15 to £0.25 a person a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Discover how Atmolytics can help you explore, analyse and visualise your healthcare data using our free 14-day trial. ; ; • Explore Atmolytics using realistic pre-installed test data; • Create cohorts and visualise the data instantly on the dashboard; • Discover the app library that helps you build reports in minutes
• Link to free trial: https://imosphere.com/health-and-research-analytics/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.brown@imosphere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.