Imosphere Ltd

Atmolytics

A self-service healthcare data discovery, visualisation and analytics platform for STPs, ICSs, CCGs, PCNs, primary care and clinical research organisations.

Provides scaled, distributed access to any health and care datasets including disease registries. Applications include Population Health Analytics, Public Health Surveillance (e.g. COVID-19), Business Intelligence (BI) and Clinical Trials Recruitment.

Features

  • Supports EHRs, GP, social care, mental health, financial, research data
  • For any setting/level (STP, CCG, provider, clinical, researcher and operational)
  • Scales up to millions of patients’ data
  • Advanced self-service cohort identification across all data
  • Consistent, comprehensive analytics including geographic and statistical reports
  • Unlimited integrated data sources which can be added incrementally
  • Includes expert consultancy, data analysis, implementation and training
  • Comprehensive security model for access to patient data.
  • Data can include nationally-available datasets (e.g. SUS, OMOP, genomic)
  • Healthcare aware (ICD-10, OPCS, DM+D etc.)

Benefits

  • Transform your organisation’s analytical capability in weeks
  • Reduce informatics spend with an affordable, feature-rich platform
  • Gain actionable insight across all of your organisation’s data
  • Create system-wide views of health and social care populations
  • Explore causes of outlier outcomes and standards non-compliance
  • Build trust in analysis and conclusions through transparent reporting
  • Enable self-service benchmarking, performance and cost management
  • Flexible deployment options – cloud, on-premises or in between
  • Supported by UK experts with 25 years’ NHS analytics experience

Pricing

£0.15 to £0.25 a person a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.brown@imosphere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 6 7 4 1 3 7 4 4 4 7 8 4 1 1

Contact

Imosphere Ltd Oliver Brown
Telephone: 0800 802 1884
Email: oliver.brown@imosphere.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
It is the customer's responsibility for ensuring that data loaded into Atmolytics is authorised for such use. If the customer intends to access the service via a public network, it is their own responsibility to source that connection.
System requirements
Minimum resolution: 1024x768

User support

Email or online ticketing support
Email or online ticketing
Support response times
We will acknowledge customer support queries within one working hour. We aim to respond to queries within one working day. More complex questions may take longer.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support package includes an onboarding consultancy team, 9-5 email and phone support and named customer support contacts. Additional bespoke support packages are available at additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
When we agree a contract, we allocate an account manager to help customers to best reach the objectives of their product implementation.

We offer:

• Consultancy based on our 25+ years of working with Health and Social care analytics, which will include helping customers to identify, prioritise and address use cases for our solution.
• Extensive customisation and configuration support to best meet project requirements.
• Data import, validation and cleaning services.
• A wide range of training options, including train the trainer, class & 1-1 sessions, documentation, and remote training.
• Bespoke options are also available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
End-of-contract process
Having agreed the end point of the contract, allowing time for users to export the data they require, we will disable all access to their system and securely destroy data held on our system in line with our data sanitisation processes. User accounts and related information will also be destroyed. We will retain financial information regarding our relationship for the period required by HMRC.

Additional data export services and migration consultancy are available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The service is delivered as a web application viewable in any modern browser. The application is designed to be easy to use and does not require technical expertise. All features can be navigated to within the application including the management interfaces allowing an organisation to be self-managing once the application is installed.
Accessibility standards
None or don’t know
Description of accessibility
Imosphere's web software follows the W3C content guidelines to ensure accessibility within our software. This includes the use of alt, title and aria labels where applicable in order to achieve and maintain WCAG 2.1 AAA standard. The WCAG and W3C guidelines are reviewed periodically, and where the service is identified as not meeting the standards set out by WCAG and W3C, this is determined as a defect and remedial steps are carried out to rectify the service.
Accessibility testing
Imosphere continually reviews accessibility standards to ensure that the software can be interpreted suitably by assistive technology products. Any areas which fail to meet our internal testing standards are rectified and deployed as and when the software is upgraded.
API
No
Customisation available
Yes
Description of customisation
The platform is designed to be highly user-configurable, with a very wide range of options. Examples of integrated customisation functionality include:

• Users can build their own reports and reporting cohorts without any specialist skills, and share them with others.
• Using these basic building blocks, users can build their own dashboards and configure the visualisations used throughout.
• Alerts and notifications can be enabled by the user to keep track of key changes that are important to them.
• During setup, users can tailor the terminology used throughout the platform to enable local terms to be used wherever necessary.
• The highly-customisable permission management system allows detailed control over which reporting options are available to each user and in which form, and this can be changed at any time.
• Advanced users can take advantage of the "custom reports" functionality to build in advanced statistical analysis.
• Additional customisation and bespoke development options are also available.

Scaling

Independence of resources
Each organisation has its own set of discrete, physically separate databases. This allows resources to be evenly distributed between organisations in a shared hosting scenario. In terms of users affecting other users within the same organisation, the platform is built around a service bus and message queue architecture. This throttles the number of resource-intensive requests being processed by the system at any one time. Each resource-intensive request joins a queue and is processed in turn.

Analytics

Service usage metrics
Yes
Metrics types
All actions within the application are linked to an audit entry with an associated action type (e.g. 'cohort created'). These audit reports show the full usage of the system and can be filtered down to specific actions and specific users. The results can be also downloaded as a single text file by the user.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Transparent Data Encryption (TDE), a feature in Microsoft's SQL Server which encrypts data at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Relational database formats (e.g. SQL Server)

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data in the database can be further protected using Transparent Data Encryption (TDE), a feature in Microsoft's SQL Server which encrypts data at rest.

Availability and resilience

Guaranteed availability
Our SLAs are bespoke and dependent on customer requirements but are typically at the 99.9% level. Compensation, depending on the length of the time and level of disruption caused, are defined as part of those agreements.
Approach to resilience
Available on request.
Outage reporting
Outage reports and notifications of planned work that may affect services are available via a public dashboard. Detailed information, including where individual customers may be affected is provided via email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Identity federation via the organisation's internal network credentials (if reachable by the application using LDAP).
Access restrictions in management interfaces and support channels
Atmolytics is built around an extensive role management system that allows specific users to manage other users' access to patient data, specific organisations and reporting functionality within Atmolytics. Only users assigned Administrator permissions can access management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Identity federation via the organisation's internal network credentials (if reachable by the application using LDAP).

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
22/01/2013
What the ISO/IEC 27001 doesn’t cover
All operations of the business are within scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Information Security Management System is an integrated framework of policies and procedures developed in compliance with ISO 27001 and includes, amongst others: employee screening & training, record classification and retention, information risk and opportunity management, data protection impact analysis, change management, incident management, business continuity, relationships with suppliers and third parties, network & access control, cryptographic controls, pseudonymisation and deidentification, and physical security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Documented and independently audited configuration and change management process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches are deployed on a monthly scheduled basis following testing in a lab environment. Critical patches are deployed following our emergency change process. Multiple sources are used for information: independent security organisations (i.e. BugTraq, Full Disclosure), vendors, government (e.g. NCSC, NIST), published information from security organisations and professionals and security conferences.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We monitor activity at the firewall and internal detection systems based on log monitoring.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process is based on the ITIL approach and includes consideration of prioritisation, proportionate response, monitoring, escalation and retrospective review. All employees are trained on the incident reporting and management approach. Senior management monitor issues in aggregate and on specific escalated issues, including performance against internal and external SLA standards.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£0.15 to £0.25 a person a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Discover how Atmolytics can help you explore, analyse and visualise your healthcare data using our free 14-day trial.

• Explore Atmolytics using realistic pre-installed test data
• Create cohorts and visualise the data instantly on the dashboard
• Discover the app library that helps you build reports in minutes
Link to free trial
https://imosphere.com/health-and-research-analytics/free-trial/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver.brown@imosphere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.