Amazon Workspaces Application Manager
Amazon WorkSpaces Application Manager (Amazon WAM) offers a fast, flexible, and secure way for you to deploy and manage applications for Amazon WorkSpaces. Amazon WAM accelerates software deployment, upgrades, patching, and retirement by packaging Microsoft Windows desktop applications into virtualized application containers.
- Suits OFFICIAL (IL2) and OFFICIAL-SENSITIVE / HIGH workloads (IL3) .
- Available in 1 EU region (Dublin), and 3 non-EU regions.
- Deploy into automated Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) architectures
- Per-user pricing, with no up-front investments in software
- allowing users to select and install the applications they need.
- Track real-time usage of applications
- Use Amazon WAM to package MS applications to user
- Easy to use console for security and compliance.
£5 per person per month
- Education pricing available
- Free trial available
|Software add-on or extension||Yes|
|What software services is the service an extension to||Amazon Workspaces|
|Cloud deployment model||Public cloud|
|Service constraints||Amazon Workspaces Application Manager is currently available in the Dublin region|
|System requirements||Not applicable|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
AWS Support case response time depends on severity. The support response times for Developer, Business and Enterprise Support tiers are listed below:
General guidance cases < 24 business hours; system impaired cases < 12 business hours.
General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases
< 1 hour.
General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Test|
|Onsite support||Yes, at extra cost|
24/7 customer service, support forums, 4 Core “Trusted Adviser” checks, personal health dashboard. No TAM. Free
As above + business hours access to technical/architural Cloud Support Associates via email (one primary contact). No TAM. 3%x monthly AWS usage.
As above + 24/7 access to Cloud Support Engineers via email, chat and phone for unlimited contacts; architecture, 3rd party software and programmatic case management support. TAM. Greater of $100 or spend-dependent percentage (pm).
As above, plus architectural review, operations support, training, assigned concierge, proactive guidance, TAM. Greater of $15,000 or spend-dependent percentage (pm).
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||A worksapce account is setup through the AWS console|
|End-of-contract data extraction||Data may be copied out using AWS API tools to download data.|
|End-of-contract process||Data may be copied out using AWS API tools to download data.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|What users can and can't do using the API||Amazon WorkSpaces is a managed desktop computing service running on the AWS cloud. Amazon WorkSpaces allows customers to easily provision cloud-based desktops that allow end-users to access the documents, applications and resources|
|API sandbox or test environment||No|
|Description of customisation||Create and manage workspaces. Amazon Workspaces themselves are a GUI and are accessed accordingly.|
|Independence of resources||
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.
Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.
AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
|Service usage metrics||Yes|
|Metrics types||Available, Unhealthy, ConnectionAttempt, ConnectionSuccess, ConnectionFailure, SessionLaunchTime, InSessionLatency, SessionDisconnect, UserConnected, Stopped, Maintenance|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||
AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).
AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).
Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Using image import/export, packaging applications|
|Data export formats||Other|
|Other data export formats||
|Data import formats||Other|
|Other data import formats||Using image import/export, packaging applications WAM|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:
• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/
Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
|Approach to resilience||
The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.
AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
|Outage reporting||Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
AWS CoudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||EY CertifyPoint|
|ISO/IEC 27001 accreditation date||12/3/2018|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||12/3/2018|
|CSA STAR certification level||Level 2: CSA STAR Attestation|
|What the CSA STAR doesn’t cover||N/A|
|Who accredited the PCI DSS certification||Coalfire Systems Inc (Accredited Workspaces)|
|PCI DSS accreditation date||25/01/2018|
|What the PCI DSS doesn’t cover||N/A|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Cyber Essentials Plus; ISO 27017; ISO 27018|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.
Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies.
AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.
All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.
AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
|Incident management type||Supplier-defined controls|
|Incident management approach||
AWS adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase
To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.
The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£5 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
Amazon WAM Lite