SecureCloud+ Limited

Managed Secure Domain Service

Managed Secure Domain Service is available at OFFICIAL with a handling caveat of SENSITIVE, SECRET, (including NATO and MISSION) and TOP SECRET. The service includes network, infrastructure, data and security management providing management across secure platforms dealing with mission/business critical data management, secure managed Dev/Ops and Hybrid domain integration.

Features

  • Experienced security cleared engineers delivering day-to-day service management
  • Managing mission critical data including archive, retrieval, auditing and reporting
  • Data indexing/tagging to create an architecture for fast recovery
  • Warm-standby applications to be activated during Disaster Recovery
  • Containerised application testing with multi-code programming support
  • Pre-configured virtual machine templates for Dev Ops and Business Continuity
  • Management of platform integration for Single Sign-on and federated transparency
  • Intra-domain containment and connectivity management during Disaster Recovery

Benefits

  • Fully managed service removes the demand on internal IT resources
  • Rapid Disaster Recovery, providing users access to critical data quickly
  • Compliant with regulatory standards and guidelines for data management
  • Provision of Dev/Ops environment enabling business continuity testing
  • Data loss prevention via a managed containment process
  • Continuous monitoring identifies potential weaknesses in data security management
  • Full audit trail management of user/domain activity monitors security compliance

Pricing

£4 per unit per month

Service documents

G-Cloud 9

767207015079607

SecureCloud+ Limited

Louis Crick

0330 123 3633

Contact@securecloudplus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Community cloud
Service constraints The service will be subject to planned maintenance activities.
System requirements Minimum conditions will be set dependent on customer requirement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During core working hours live chat questions are responded to instantly.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible via a web portal enabling customers to chat in real time on service related enquires.
Web chat accessibility testing None
Onsite support Onsite support
Support levels Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit.

The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.

SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Accessible via a web portal enabling customers to chat in real time on service related enquires.
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.

Analytics

Analytics
Service usage metrics Yes
Metrics types Notice to 'Consumers' regarding outages

% of incidents resolved within agreed SLA period

Problem Management Root Cause Analysis delivered on time

Login Duration

Standard Application Load Time

Enhanced Application Load Time

Lost user hours

Availability

User Satisfaction - Based on survey with marks out of 10
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability To be defined dependent on user requirements.
Approach to resilience Available on request
Outage reporting SecureCloud+ reports any outages via its public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency At least every 6 months
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • DIAS Accredited RMADS
  • Working towards ISO27001:2013
  • Cyber Essentials+
  • CCM CSA V3.0.1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.

Services are accrediated to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request Upon approval the System

Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.  

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion  
• Change Wash-up
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13. SecureCLoud+ platforms are regulary tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as:

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Other

Pricing

Pricing
Price £4 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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