Hostcomm Omnichannel Customer Engagement Contact Centre Platform
We provide clients with the ability to communicate with their service users over their choice of channel. Our omnichannel solution includes an AI natural language chat bot, virtual outbound voice bot, predictive dialler, live messaging, PCI-DSS payment IVR, hosted telephony, natural language IVR, reporting and analytics, voice recording and analytics.
- Predictive, Progressive, Preview dialler.
- Full inbound ACD & Queues with blended campaign capabilities.
- Multi-site, searchable call recording PCI DSS redaction & analysis.
- PCI-DSS Compliant payment IVR and platform.
- Omnichannel communication includes messaging, email, voice and SMS.
- Analytics, reports, workflows and automation tools.
- Natural language chatbot with both voice and messaging interaction.
- Scalable, modularised, customisable cloud platform.
- Natural language IVR using AI speech recognition.
- CRM integration with API for workflow automation.
- Maximise outbound agent productivity and talk-time.
- Optimise call volumes between your inbound and outbound teams.
- Call recording improves staff training and ensures legislation compliance.
- Descope from PCI-DSS commitments and better protect data.
- Let your customers communicate over their favourite channel.
- Optimally manage users to better address their enquiry.
- Engage customers 24/7, reduce costs and unify brand messaging.
- Select and pay for only the features your business needs.
- AI IVR gives users quicker and more sophisticated answers.
- Reduce admin and operational cost through automation.