OpenText Low-Code Platform for Case and Business Process Management
OpenText AppWorks Low-Code platform enables transformation through dynamic case management and automation of end-to-end business processes across existing business systems. The AppWorks platform supports tight integration between content and process to connect the right person/system with the content it needs at the right time, enabling fast and effective decision making.
Features
- Dynamic Case Management
- Business Process Automation
- Content Management
- Information driven design
- Low-code configuration
- Enterprise integrations
- Modern responsive user interface
- Analytics and Reporting
Benefits
- Rapidly realise your Digital Transformation agenda
- Improved legal and regulatory compliance
- Increased user productivity
- Significantly reduce the time to decision
- Easily integrate and orchestrate existing systems
- Optimise and iterate changing business operations
Pricing
£395 to £1,495 a person a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 6 6 7 1 3 0 3 6 1 5 8 9 5 0
Contact
CONVEDO
Sascha Cutura
Telephone: 020 7718 0183
Email: sascha.cutura@convedo.com
Planning
- Planning service
- Yes
- How the planning service works
- At convedo we can take our partners through a structured sequence of steps from definition of objectives to benefits realisation. Including a variety of techniques for requirements gathering, development, implementation and quality assurance, as well as helping to ensure that embedding is managed after the solution is deployed. Benefits realisation and value delivery assessments can be included as part of post-implementation support if required.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- For any convedo solutions we can provide bespoke on-site, classroom based and/or off-site in-person training, as well as on-demand virtual courses that can be consumed at your convenience. We also offer a joint-led option where we provide specialists to help deliver training and embedded opportunities where partner staff members are included as a part of the delivery team to learn on the job.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The setup of services and migration to the new platform can be led by convedo, including defining any requirements to move data. With the introduction of OpenText there will inevitably be a change in operations. We can assist your staff with the planning and execution of the migration to the new platform to ensure a smooth transition and maintain business continuity.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Convedo can provide integrated test services, which will meet quality assurance and end to end testing of the solution prior to implementation. This can be done either as an integrated component of agile delivery or as a separate task after implementation.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- At convedo we provide ongoing support for the delivery of OpenText solutions. With each partner, convedo agrees the support requirements of your organisation and the Service Level Agreements that will be most appropriate. There will be regular service reviews and support from convedo consultants to ensure we meet and exceed these service levels. Your assigned consultant will be your first point of contact who can arrange, redefine and manage your support services. Our support will also include providing continual advice to changing technologies in your solutions, in addition to providing guidance on future developments.
Service scope
- Service constraints
-
Support is normally provided remotely
We also offer a 'Digital Expert' service, where we embed a trained resource in your organisation who can provide First and Second line support, as well as delivering fixes and changes.
Please contact us for more details
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Dependent on agreed service levels
Standard support is within 1 working day, excluding weekends - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide application support at three levels:
Level1 support : Level 1 support provides resolution to known minor issues within an application
Level2 support: Level 2 support will provide a diagnosis and resolution function including management of solution configuration
Level3 support: The Level 3 support will provide advanced technology diagnosis and resolution.
The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £395 to £1,495 a person a day
- Discount for educational organisations
- Yes