CONVEDO

OpenText Low-Code Platform for Case and Business Process Management

OpenText AppWorks Low-Code platform enables transformation through dynamic case management and automation of end-to-end business processes across existing business systems. The AppWorks platform supports tight integration between content and process to connect the right person/system with the content it needs at the right time, enabling fast and effective decision making.

Features

  • Dynamic Case Management
  • Business Process Automation
  • Content Management
  • Information driven design
  • Low-code configuration
  • Enterprise integrations
  • Modern responsive user interface
  • Analytics and Reporting

Benefits

  • Rapidly realise your Digital Transformation agenda
  • Improved legal and regulatory compliance
  • Increased user productivity
  • Significantly reduce the time to decision
  • Easily integrate and orchestrate existing systems
  • Optimise and iterate changing business operations

Pricing

£395 to £1,495 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sascha.cutura@convedo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 6 6 7 1 3 0 3 6 1 5 8 9 5 0

Contact

CONVEDO Sascha Cutura
Telephone: 020 7718 0183
Email: sascha.cutura@convedo.com

Planning

Planning service
Yes
How the planning service works
At convedo we can take our partners through a structured sequence of steps from definition of objectives to benefits realisation. Including a variety of techniques for requirements gathering, development, implementation and quality assurance, as well as helping to ensure that embedding is managed after the solution is deployed. Benefits realisation and value delivery assessments can be included as part of post-implementation support if required.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
For any convedo solutions we can provide bespoke on-site, classroom based and/or off-site in-person training, as well as on-demand virtual courses that can be consumed at your convenience. We also offer a joint-led option where we provide specialists to help deliver training and embedded opportunities where partner staff members are included as a part of the delivery team to learn on the job.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The setup of services and migration to the new platform can be led by convedo, including defining any requirements to move data. With the introduction of OpenText there will inevitably be a change in operations. We can assist your staff with the planning and execution of the migration to the new platform to ensure a smooth transition and maintain business continuity.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Convedo can provide integrated test services, which will meet quality assurance and end to end testing of the solution prior to implementation. This can be done either as an integrated component of agile delivery or as a separate task after implementation.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
At convedo we provide ongoing support for the delivery of OpenText solutions. With each partner, convedo agrees the support requirements of your organisation and the Service Level Agreements that will be most appropriate. There will be regular service reviews and support from convedo consultants to ensure we meet and exceed these service levels. Your assigned consultant will be your first point of contact who can arrange, redefine and manage your support services. Our support will also include providing continual advice to changing technologies in your solutions, in addition to providing guidance on future developments.

Service scope

Service constraints
Support is normally provided remotely
We also offer a 'Digital Expert' service, where we embed a trained resource in your organisation who can provide First and Second line support, as well as delivering fixes and changes.
Please contact us for more details

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Dependent on agreed service levels
Standard support is within 1 working day, excluding weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide application support at three levels:
Level1 support : Level 1 support provides resolution to known minor issues within an application

Level2 support: Level 2 support will provide a diagnosis and resolution function including management of solution configuration

Level3 support: The Level 3 support will provide advanced technology diagnosis and resolution.

The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£395 to £1,495 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sascha.cutura@convedo.com. Tell them what format you need. It will help if you say what assistive technology you use.