Vodafone Limited

Vodafone Video Services for Government

Vodafone Video Services help to build stronger relationships, reduce costs and enhance your corporate social responsibility. Your people can work more effectively from wherever they are with a rich collaboration experience of video, chat, screen sharing and audio-conferencing.


  • Improve communication and training methods
  • Collaboration via online meetings, video chat, video calls, video conferencing
  • Call recording, call screening, call waiting.


  • Video conferencing: enables digital transformation, makes workforce more agile, flexible
  • Distributed workforces can interact as one unified organisation; enables homeworking
  • Deploy video conferencing via the web for national connectivity


£143 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

7 6 6 1 5 9 6 1 3 4 6 1 7 8 3


Vodafone Limited Frameworks Team
Telephone: 03333 040191
Email: frameworks_team@vodafone.com

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None. Any constraints that do appear with discussed with the customer at point of contract.
System requirements
This offer is subject to an initial period of 12m

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see detailed Service Description
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 9am-5pm excluding weekends and bank holidays.
Support available to third parties

Onboarding and offboarding

Getting started
Vodafone’s Implementation Plan for the provision of the service will depend upon the Customer’s requirements and the options it chooses, but will include the following elements: • Vodafone will validate the Order containing the details of the Services being implemented under the Call- Off Contract. • Vodafone will confirm the Order with a representative from the Customer’s organisation advising of any missing detail. • Once all detail is complete Vodafone will submit the Order for delivery and advise the Ready for Service target date to the Customer.
Service documentation
Documentation formats
End-of-contract data extraction
Format agreed with customer
End-of-contract process
Exit charges may apply.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
Please see detailed Service Terms and Conditions document.
Accessibility standards
Accessibility testing
Please see detailed Service Terms and Conditions document.
What users can and can't do using the API
Various bespoke functionality features can be achieved with the APIs. Depending on the proficiency of the user, multiple APIs can be used to widen functionality.

Customer requirement will be discussed at point of order.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Different optional services are available for the customer to purchase. Please see the detailed Service Description document.


Independence of resources
Please review the detailed Service Description and Terms and Conditions document.


Service usage metrics
Metrics types
Vodafone will help the customer report on long term insights and use the pre-built KPIs and report packs to speed up your project implementation by ensuring staff are being used effectively
Reporting types
Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
We shall provide the Customer with regular reports relating to the Service, in a format to be agreed with the Customer
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Please see the detailed Service Description and Terms and Conditions document.
Approach to resilience
Resilience will be dependent on the hosting solution chosen bythe customer
Outage reporting
The Service Levels and Service Terms are set out in the 'Terms and Conditions' document

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Standard DPA questioning in place plus any additional security questions the customer requires.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Available upon request.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Vodafone and Pinnica helpdesk will act as a single point of contact for the Customer regarding faults, incidents and change requests.
Vulnerability management type
Vulnerability management approach
Available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Vodafone has implemented numerous security controls across our estate including: Logging & Monitoring, Vulnerability Scanning, Intruder Detection & Intruder Prevention systems as well as conducting regular IT Health Checks of services and infrastructure to detect potential compromise. Vodafone’s Security and Network Operations Centres, which are manned 24/7/365 will assess the impact of potential compromise and raise a ticket against the appropriate support team(s) to remediate.
Incident management type
Incident management approach
We provide Event Management to proactively monitor the Buyer’s service and will respond to all alarms that may indicate an intermittent incident or a total loss of service. Our Network Operations Centre (NOC) continuously monitors VF services 24/7/365, ensuring VF can respond quickly to potential issues. Service reporting and notification are avaialble to the Buyer in any failure to meet contracted service levels.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
Public Services Network (PSN)


£143 a unit
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.