SS8

Intellego XT MetaHub & Globe

The IntellegoXT MetaHub solution provides the query and filtering needed to precisely retrieve and order-relevant vast scales of data & metadata records. SS8 has worked extensively with law enforcement and intelligence agency analysts to create workflows and visual analytics that makes deriving actionable intelligence and digital forensics fast and easy.

Features

  • Infrastructure and platform security
  • Real-time reporting
  • Recursive analysis
  • visual analytics tools
  • Compliance
  • Advanced search across multiple data sets

Benefits

  • Advanced analysis capabilities
  • Flexible Data Ingest
  • Encrypted Protocol & Application Detection
  • Easy to configure GUI front end
  • Simple, Advanced, and Multi-Queries
  • Timeline & dashboard views
  • Seamless integration between Intellego MC MetaHub & Globe
  • Scalability

Pricing

£8000 per server per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 6 5 8 7 5 3 3 8 6 0 9 9 4 9

Contact

SS8

David Anstiss

+1 408 944 0250

info@ss8.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements
  • Minimum compute obligation such as RAM, CPU & HDD
  • Recursive data analysis using AV from Symantec, Alienvault, McAfee

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

If the question relates to a high priority or service impacting problem then there is no delay. If the query is of a non urgent type, it will be answered the next working day.
User can manage status and priority of support tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Users can talk to a US or UK cleared staff member who will work through there questions and offer support to raise tickets for faults and offer remote support to address users needs.
Web chat accessibility testing TBC
Onsite support Yes, at extra cost
Support levels SS8 provides a Tiered support model, ranging from basic remote web and telephone support during business hours Mon-Friday to UK cleared staff offering a 24/7/365 remote and on premises support service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started In additional to detailed user documentation and depending on customer requirements SS8 offers a range of customisable training options including local onsite training with tailored documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Extraction tools can be used to export data in set format, secure data wipe tools can also be used.
End-of-contract process If the option to extend the contract is not taken, and non-perpetual license is purchase the system will cease to function until a new license key is generated installed.

The customer is able to un-intsall or shutdown VM or perform data wipes.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
API Yes
What users can and can't do using the API TBC
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Using a secure thin client web interface, the system has a selection of pre built dashboards for varying analytics roles. The dashboard is fully customisable with a simple drag and drop option for required data source with multiple visulisation options - allowing user to intuitively drill down into data. Strict access control restricted entry level users from access data deemed sensitive.

Scaling

Scaling
Independence of resources When the system is designed an specified a minimum level of dedicated hardware resource is guaranteed to prevent below par performance.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types
CPU
Disk
HTTP request and response status
Memory
Network
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Using the GUI and pre configure tools.
Data export formats
  • CSV
  • Other
Other data export formats Json
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA's are normally set at 99.99 or 99.999 availability. For unplanned service impacting faults SS8 will sign up to a service credit program.
Approach to resilience Available on request
Outage reporting API and Dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels TBC
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach TBC
Information security policies and processes TBC

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach TBC
Vulnerability management type Undisclosed
Vulnerability management approach TBC
Protective monitoring type Undisclosed
Protective monitoring approach TBC
Incident management type Undisclosed
Incident management approach TBC

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8000 per server per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial POC can be arranged on case by case basis.

Service documents

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