HGS Amazon-Lex Automated Managed Service; Chatbot, Intelligent & Cognitive Automation
Certified automation experts deploy and deliver Artificial Intelligence, Machine Learning, cognitive and interaction automation, RPA; OCR/ICR managed service for OFFICIAL workloads. Tailored to your needs; from basic monitoring to fully managed solutions. HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.
- Customised Automation Managed Service agreements
- 24/7 performance and reliability monitoring
- Up to 24/7 SOC via partner UK Cloud
- Automation Cloud Platform Management Service
- 24/7 issue resolution support, root cause analysis and reporting..
- Application (security) patching, maintenance best-practices
- Experienced in Amazon-Lex, Twilio Auto Pilot, IBM Watson, Google, Live-Person.
- Experienced in Automation Anywhere, UiPath, Blue Prism, Pega Systems
- Automation Managed Service Agreements designed to your needs/budget
- Real time alerting of potential issues and Bot optimisation management.
- SC cleared SOC resource.
- Cost analysis reporting /alerting, optimisation, security/compliance tracking/alerting
- Incident management ensures timely issue resolution and minimised down time
- Patching, maintenance ensures optimised and future proof automations
- HGS automation experts deliver managed service that exceed customer/operations expectations
- Seamlessly use client’s existing end-user interfaces and enterprise applications
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